Miss Kathy Johnson

**** *. **** ***., ****** City, MO 64138

816-***-****

Profile: Self-starter looking to obtain full time entry level position working in an Administrative Role or as an inbound Customer Service Representative. Skills: Proficient in utilizing Microsoft Programs and various other computer software. Demonstrated ability to navigate between computer programs in windows environment. Excellent communication skills, with above average keyboarding and typing skills. Proficient in benefit quote, and familiarity with working Medicare and Medicaid policies with training at CVS Caremark Prescription Benefit Company

04/2016-06/2018 New Directions Behavioral Health 8140 Ward Parkway Kansas City, MO.Customer Service Representative: Responsible for responding to inbound benefit calls from providers, members as well as facilities. Perform eligibility checks using Florida Blue system, educate members and facilities on appeals process. Responsible for documenting member files. Check status of authorizations and pre certs for higher levels of care. Also responsible for loading member files into NDBH Optamum program. 04/2014-11/2015 CVS Caremark 800 NW Chipman Rd., Lees Summit, MO., Customer Service Representative: Responsibilities included responding to inbound customer service calls in call center environment. Educated members on plan design, checked status of prior authorizations, answered general benefit inquiries, and was also responsible for performing order entry for mail order pharmacy, as well checking status of mail orders. 09/2007-08/2009 Kansas City Power Light Co 20250 45 Highway N., Weston, MO., Contractor Time Clerk: Duties Included maintaining electronic filing system, performed general clerical duties for various department within the power plant. Was responsible for ordering and stocking office supplies, sorted and delivered outgoing mail, established mail station for management. Performed administrative duties such as developing spreadsheets and charts for engineering department, was responsible for taking minutes for plant outage meetings. Utilized customer service ability to communicate with vendors to resolve billing issues as well as set up purchase orders for services at Iatan Power Plant. Performed general accounting functions utilizing PeopleSoft accounting programs. Implemented library for engineering department to house equipment modules on new unit for the Iatan Power Plant.

01/2006-08/2006 Missouri Department of Conservation 4750 Troost, Kansas City, MO., Public Service Assistant: Was responsible for greeting and assisting visitors into the Anita B Gorman conservation center, operated various office equipment, managed gift shop, operated cash register as well as point of sale credit card machine. Was responsible for selling hunting/fishing permits, assisting visitors with navigating on the website to print off brochures for various hunting and camping grounds. References available upon request