Tuan A Nguyen

***** ***** ***** **

Cypress, TX *7433

Email: ad1z4a@r.postjobfree.com

http://www.linkedin.com/in/nguyentuana

206-***-**** (cell)

Page 1 of 5 TuanNguyen Resume

INTRODUCTION

• Over 25 years IT professional experience in Quality Assurance/Testing, UAT, Release Management, Configuration Management, Project Management and processes improvement.

• More than 15 years of Management/Lead experience with on-shore and off-shore teams.

• Experience building a highly qualify QA team from scratch and processes.

• More than 10 years of professional experience of cross platform testing on Unix, Linux and Windows.

• More than 10 years of experience with DW ETL and BI (Data Analytics) testing.

• Experience with leading and coordinating UAT/Operation Testing.

• Experience with implementing test tools such as Micro Focus (HP) ALM, TeamTrack, etc.

• Experience with application/system deployment/cutover

• Experience in coordinating, cross-functional team and staffing including consulting with business partners when needed for UAT advice and counsel.

• Experience implementing COTS and ERP applications such as SAP, Infor, Peoplesoft, ServiceNow, etc.

• Experience in coordinating cross-functional team. Mr. Nguyen is an expert in the different types of testing, testing phases and testing artifacts/deliverables from Analyze to Deploy and Maintenance. He has led several projects with both onshore and offshore teams.

• Hold U.S. Government DoD Secret Security Clearance EXPERIENCE

QA/Testing: Functional Testing, Integration Testing, System Testing, UI Testing, Web Testing, Data Warehouse ETL Testing, Business Intelligence Testing, UAT/Operational Testing, Client-Server Testing, Data Migration Testing, Data Conversion Testing, Content Management.

Languages: Java, HTML, Javascript, XML, C, C++, SQL, VB, Fortran Databases: Oracle, Teradata, Sybase, Informix, Ingres, Unify, DB2, SQL Server Applications: PeopleSoft, Siebel, SAP, ServiceNow, Oracle Designer, Oracle Discover, Queryman, Toad, Microsoft Office, FrameMaker, OpenView, NetView 6000, Sunnet Manager, Cognos, Informatica PowerCenter, Informatica PowerAnalyzer, Clearquest, Service Now, Peregrine, Remedy, Paradigm, Cognos, Tableau, Documentum, MS/Office/Office 365, Google Suites.

Testing Tools: Test Management (HP ALM, Zephyr, Jira, Teamtrack, Testlink, Rational Concert such as RequisitePro, Change Request, Rational Test Suites, etc, Test automation: HP (UFT, Loadrunner, Xrunner), SOAP UI, Webload, eTester, Empower

CM Tools: VSS, ClearCase (UCM & Non-UCM), Perforce, SVN, TFS Methodology: Agile/Scrum, Waterfall, P+, IEEE, SEI-CMM, ISO9000, Macroscope. Page 2 of 8 TuanNguyen Resume

EXPERIENCE HIGHLIGHTS

QA Advisor/Specialist for QA Services Solutions, LLC – Houston, TX (1/2017 – Present)

• Responsible for defining QA strategy, approach, and execution in development projects.

• Interact with client leaderships in QA/Testing processes, methodology, and process improvement for ERP Cloud suite implementation program for manufacturing and retail clients.

• Develop QA methodologies, software testing principles, concepts, verification/validation techniques, an test management.

• Guide implementation partners in business processes, requirements gathering and working sessions with the business.

• Implement test management and defect management tools

• Utilize test management tools to manage, track and trace requirements with test cases (RTM) and manage test execution and defects for reporting metrics.

• Partner with business to develop business process for each of the applications/projects to support daily business process.

• Develop test strategy/plan, QA project plan and to support QA activities for each of the projects including resources.

QA Strategist for National Restaurant Association – Chicago, IL (1/2023 – 4/2023)

• Worked with tech leaders to define/develope QA strategy for the Business Transformation program.

• Identified and enhanced current QA processes.

• Developed Agile testing process.

• Identified resources required for the program.

• Developed testing dashboards and reports on demand to commander and other business units.

• Assisted QA team in manual testing and provided coaching, guidance and consulting with the team. Data/Analytics Manager for Halvik – Vienna, VA (5/2022 – 10/2022)

• Developed data tracker templates for each of the Army 75th Ranger POI (Program of Instruction)

• Developed dashboards and reports on demand to commander and other business units.

• Assisted CADRE on what kind of data point need to be tracked.

• Provided consultation to Commander how to improve the program for ROI V&V QA Engineering and Compliance Manager for SentinelOne Inc, – Houston, TX (1/2021 – 10/2021)

• Oversee the Fed Ramp verification and validation program and ensure the products are functional and compliance with regulation and Fed controls.

• Build the team ground up not limited to hiring and performance of staffs including onboard and coach new V&V engineers and help them improve skills and grow their career.

• Champion quality practices within the Fed Ramp program and across projects.

• Lead the team in assist with testing and complicated production issues.

• Work cross functional team such as developers, SRE, product manager and R&D managers.

• Participate in CCB.

• Develop V&V standard, procedures, and processes to meet Fed Ramp requirements.

• Manage monthly maintenance release of SaaS management console, agents (Linux, Windows and MacOS) and post-implementation validation.

• Track all configuration items for the release

• Develop/Review V&V test plan, strategy and test cases and provide feedback to the team.

• Provide GO/No Go decision prior to release

Supply Chain QA Program Manager for Alten/HP Inc – Houston, TX (5/2019 – 2/2020)

• Interacted with client leaderships in the area of QA/Testing processes, methodology, and process improvement for ERP (SAP) implementation program across the globe.

• Provided testing strategy, planning and coordinate to product managers and business partners across regions around the globe in the area of requirements mapping, data requirements and test execution for SIT and UAT test phases.

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• Coordinated and collaborated with Test Data Management to ensure test data is created to support SIT and UAT.

• Worked close with third party integrator to ensure the code is delivered on time and coordinate the testing to the business when it is deployed to test environment and ready for testing.

• Provided testing support to the business leaderships.

• Coached and mentored regional test leads around project management methodology

• Determined testing scope and strategy

• Coordinated test environments, test data needs and test execution plans/schedules

• Full responsibility for the planning, management and coordination of all testing activities within complex IT projects and evaluated risk potential during all stages of development

• Ensured that traceability exists between requirements, tests and results for each run and defects and that a suitable process is in place to handle the effect on testing of changes in requirements.

• Managed the defect triage process

• Defined and delivered appropriate test reporting requirements. Test Engineering Manager for Accenture – Houston, TX (2/2015 – 1/2017)

• Interact with client leaderships, sponsors, business partners and vendors in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

• Accountable for the design, implementation and execution of quality assurance strategy and methodology across all IT services and systems.

• Ownership of the development, establishment and enforcement of quality assurance measures and best practices for IT systems and services with a focus on improving customer experience, project delivery time and reliability and quality of deliverables

• Developed/Managed manual and automation, onshore and offshore teams of 25+ resources.

• Managed/coordinated Business UAT process including UAT scope, test cases and resources to meet the UAT proposed timelines. Develop UAT kickoff to ensure business committed to the UAT resources, timelines and process

• Managed overall QA testing of web and mobile applications, DW ETL and BI projects, Data Migration project, ERP such as SAP, Infor, etc. including UAT/Operational Testing to ensure new/existing functionality of the software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.

• First point of contact for QA/testing related issues; works closely with PMs and business partners to interpret the project/release goals, objectives, success criteria.

• Managed ERP (SAP) environments migration activities and define environment cut-over strategy and timeline.

• Implemented automation framework and identify test cases for automation to optimize testing.

• Defined/Developed/Implement defect management process across project teams

• Worked with clients to implement DevOps/Continuous Integration projects.

• Identified test data required for each release and develop Test Data Management (TDM) strategy.

• Developed/reviewed test strategy, test plan, test data management and test environments including Amazon Web Services (AWS) cloud platform.

• Implemented, administered and develop test management tools training manual such as HP ALM and open- source tools.

• Coordinated testing activities including defect triage across enterprise.

• Developed/Implemented and manageed QA project plan/schedule to meet QA deliverables deadline.

• Ensured delivery of test execution results as per test cycle defined timelines.

• Managed defect tracking system and triage defects with stakeholders.

• Provided performance feedback to each of the resources. IT Risks & Compliance Program Lead for AIG (American General) - Houston, TX (7//2012 – 1/2015)

• Oversight and guidance on a significant implementation of Information Security (Federal Supervision) across multiple business units at AIG.

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• Reviewed SDLC, Change Management and QA processes, artifacts/templates, processes, procedures, technologies and staff skills across AIG Life and Retirements Line of Businesses.

• Identified commonality and differences in ADM (SDLC, Change Management and QA) processes and procedures across AIG Life and Retirements LOBs to meet Corporate Standards and Federal IT controls.

• Worked with Corporate IT team and architecture team to implement ServiceNow tool for global help ticket/incident, service request, enterprise application change management and CMDB.

• Worked with LOBs to implement DevOps strategy.

• Reviewed LOBs new ADM process and procedure deliverables to ensure its meet Corporate Standards and Federal Compliance information security risk controls.

• Identified best of breed SDLC, QA and Application Change Management approaches practiced within AIG Life and Retirements.

• Implemented target/future state of SDLC, QA and Application Change Management processes and procedures.

• Published detailed project plan and budget estimate towards AIG Fed Readiness from AIG perspective.

• Managed and utilized SharePoint for collaboration and review artifacts, deliverables, action plans across all LOBs.

• Developed and implemented procedure on collecting KPI

• Performed audit and PQA across LOBs for Corporate KPI and PQA reports.

• Collected quarterly KPI data from each of the LOBs/organization and consolidate data to produce KPI trend reports across BU to Corporate and LOBs CIO.

• Provided weekly program status to all LOBs, Corporate ADM and CIO. Software QA Lead for Intergraph Corporation – Houston, TX (9//2011 – 4/2012)

• Developed, implemented, and delivered project management and QA deliverables including of estimation effort and resources needed for QA activities.

• Managed defect tracking system and triage defects with stakeholders including clients.

• Coordinated testing of new software releases to ensure integration into company products meets functional requirement, system compliance, and technical specifications.

• Communicated test progress, test results and other relevant information to project stakeholders and executive management.

• Managed all members of the QA team and ensure that aggressive deadlines are met.

• Trained, coached, and mentored QA staffs.

• Developed test plans and test case specification for verification and validation of customized products per specific configuration requirements by customers.

• Performed functional integration test, regression test, integration test and UAT coordination released products (SmartPlan Foundation, SmartPlant Instrumentation, SmartPlant P&ID). Configuration Management Specialist for Northrop Grumman – New Orleans, LA (10/2010–7/2011)

• Implement a CMDB to manage all configuration items (CI) of the COTS (Peoplesoft) application.

• Track and analyze configuration items (CI) data, to include defects and change data of the COTS (PeopleSoft) product for IPPS-A program.

• Collecting CM related metrics.

• Maintaining the project configuration management information.

• Executing the program configuration control processes.

• Participating in CM meetings.

• Monitoring processes for managing code and product baselines.

• Providing content for the CM suite of tools.

• Controlling documentation.

• Participating in CMMI and auditing.

QA Engineering Manager/Project Manager for Circadence Corporation – Tupelo, MS (5/2009 – 8/2010)

• Managed department’s goal, schedules, deliverables, budget, cost, resources and performed quarterly reviews of the department of 10 resources.

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• Managed Quality Assurance testing and resources to ensure new software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.

• Developed, implemented and delivered project management and QA deliverables.

• Estimated effort and resources needed for QA activities.

• Managed defect tracking system and triage defects with stakeholders.

• Implemented test management tool.

• Established and implemented QA standards, best practices, and processes.

• Developed SDLC QA activities.

• Coordinated testing of new software releases to ensure integration into company products meets functional requirements, system compliance, and technical specifications.

• Communicated test progress, test results and other relevant information to project stakeholders and executive management.

• Reviewed test plans and test case specification for verification and validation of products.

• Coordinated with development team to provide requirement specifications, technical specifications and walk- thru and demo new functionality with the QA team.

• Developed and performed functional test, regression test, integration test, performance and UAT of products

(WAN Optimization, Route Dynamic, System Management). Quality Assurance Lead/Manager for Russell Investments – Tacoma, WA (2/2007 – 6/2008)

• Managed department’s goal, schedules, deliverables, budget, cost, resources and performed quarterly reviews of the department of 5 QA testers and manage 4 UAT testers.

• Managed Quality Assurance testing and resources to ensure new software and software changes meet or exceed specifications and adhere to quality standards and ensure that aggressive deadlines are met.

• Worked with users in establishing User Acceptance Testing and quality certification of productions being released into production.

• Developed, implemented and delivered project management and QA deliverables for verification and validation of products.

• Provided QA status to project team, stakeholders and executives.

• Conducted requirements walk-thru with developers and Business Analyst.

• Attended design review and provide user input.

• Developed and performed Functional Test, Regression Test, UAT and System Test for DW ETL

(Informatica) and BI (Cognos), customize Siebel application, Investment products) Configuration Change Release Manager for Continental Data Graphics, a Boeing Company – Bellevue, WA

(12/2005 – 1/2007)

• Assisted developers with merging code issues related to Rational CM tool use.

• Validated Documentum (content management) application for each environment’s deployment to ensure the application is working prior release to the team for final verification.

• Managed build systems and deployed nightly build to development and test environments.

• Managed code repository using Rational ClearCase UCM including creating new project branch delivered code from one project/release to another project/release and established baseline for each project/release.

• Provided Configuration Items (CI) for the Release Content, Release Notes and delivered code to customer for every release.

• Coordinated and implemented the latest executables from the other developmental sites and incorporated in the code branch for each project/release.

• Configured and deployed new builds to development and test environment.

• Oversee and managed change requests (Rational Change Request) and requirements (Rational RequisitePro) to ensure the identified change requests and requirements are assigned to the build/release.

• Provided weekly status report

Senior Quality Assurance Engineer Lead for Cobalt Group, Inc., a ADP Company – Seattle, WA

(11/2003 – 12/2005)

• Managed a QA team of 5 on-shore and 3 off-shore QA engineers. Page 6 of 8 TuanNguyen Resume

• Developed, implemented and delivered project management and QA deliverables.

• Provided daily/weekly status report to managers.

• Attended Projects meetings.

• Developed and performed Functional Test, Regression Test, System Test, Performance and Scalability Test of websites, Informatica PowerCenter, CRM products

• Performed Data Warehouse testing including Integrated Functional Test, Regression Test, Performance and Scalability Test of reports using Informatica Power Analyzer.

• Utilized Informatica PowerCenter to validate ETL testing.

• Developed test schedule, test plan, test cases for each release. Test/QA Consultant for Manpower Group – Kirkland, WA (5/1998 – 9/2003)

• Led the testing team.

• Developed and performed XRunner and WinRunner scripts to extract data from Program Data Manager

(PDM) and legacy systems and compare the extracted data between PDM and Legacy.

• Executed the scripts for each test cycle.

• Generated compared report for validation with other report.

• Wrote P+ documents for the Xrunner and WinRunner scripts.

• Develop, implement and deliver project management and QA deliverables.

• Provided weekly status report to management.

• Attended cross-functional team meeting of Integrated Functional Test (IFT) Lead.

• Developed and managed testing schedule for each release.

• Improved Quality process

• Developed and performed Data Warehouse ETL testing including Integrated Functional Test, Regression Test, Stress Test and Load Test of Program Query Requests (PQR) via Cognos.

• Developed test plan and test cases for data warehouse (Teradata) project and data migration.

• Performed system test Web reports application and validated data using Queryman.

• Developed and performed functional test, regression test and load/stress test of database migration from DB2 to Oracle and validate data.

System Test Engineer for Sequent Computer Systems, Inc., a IBM Company – Beaverton, OR (5/1996

- 5/1998)

• Developed test plans and procedures for validation and verification of products.

• Developed and managed testing schedule for each project.

• Developed and performed system-level functional test, integration test, load/stress test on communication products such as LAN, SNA, OSI, TCP/IP, DNA/LAT, NetWare, X.25 over Ethernet, ATM, FDDI, and Token Ring on NUMA-Q system to shake out problems and determine readiness for FCS.

• Wrote and executed test scripts and produced reports. Lead Quality Assurance Analyst for Networx/Legent, a Computer Associates Company – Bellevue, WA

(7/1992 – 2/1996)

• Developed, implemented and managed testing project schedule for each release.

• Developed and performed XRunner and WinRunner scripts for functional, regression and load tests.

• Provided weekly status report to management.

• Led all testing activities including scheduling, installations, and supporting testers, tech support, marketing and sales.

• Built the team from one person up to five.

• Developed test plans and procedures for validation and verification of product.

• Built the Functional Verification Test Matrix, FVTM, functional definition document matrix and testing matrix.

• Modified test cases as required due to software functional changes.

• Performed system-level functional test, integration test, load/stress test on Paradigm and IBM AIX Trouble Ticket/6000 software to shakeout problems and determine readiness for alpha and beta tests on X-Windows, Windows for Workgroups and FTP PC/TCP, SNMP, X.25, SNA, Ethernet, NetView/6000, SunNet Manager, OpenView, UNIX (Sun Workstations, HP/UX workstations, IBM RS/6000 workstations), Windows Page 7 of 8 TuanNguyen Resume

(Workgroups/95/NT), RDMS (Ingres, Sybase, Oracle, Informix), SQL. System Test Consultant for Motorola Inc. – Bothell, WA (8/1992 - 1/1993)

• Performed system-level tests on RPM415i, RPM405I, and MDC4800 software to shakeout problems and determine readiness for software verification and validation.

• Developed test plans and procedures for validation and verification of products.

• Wrote and executed test scripts and produced reports.

• Built the Functional Verification Test Matrices, FVTM, software release execution matrices, and software requirement specification matrices.

• Modified test scripts as required due to software functional changes.

• Performed tests on RPM415i/504i modem, SPARC workstation, UNIX, C, IBM PC, Communication Analyzer, Laptop, FrameMaker, WINGZ, and Excel.

System Test Consultant for Boeing Computer Services – Bellevue, WA (11/1990 - 12/1991)

• Functioned as the lead support for field test.

• Developed test plans and procedures for validation and verification of products.

• Developed and executed test scripts and provided reports.

• Built WBS meta and metrics models for test plan and platform.

• Modified test cases as required due to software functional changes.

• Performed system-level functional test, integration test, load/stress test on Vision-NMS software to shakeout problems and determine readiness for alpha and beta tests on UNIX platforms.

• Rational tool (RequisitePro, ClearCase, Change Request) was used for the project.

• Uploaded and downloaded PBX.

• Developed and performed tests on Accell, OSF/Motif and XWindows, Network Interface managers NIM, Individual Configuration Controller, ICC, NEAX2400 PBX, OSI, LAN, X.25, Ethernet, UNIX, C, PC, SNA, RDMS, Unify, SQL, Sun Workstation, and FrameMaker. Manufacturing Manager/Programmer for Summit Mfg Inc. – Clackamas, OR (1/1990 - 10/1990)

• Oversaw daily operations including production, quality, scheduling, budget and control cost, quality processes, customer services, hiring, and training.

• Provided technical and production support.

• Wrote a weekly production report for staff meetings.

• Implemented manufacturing processes, quality processes, quality assurance processes, statistical customers supplied drawings, price quotes, and review and research variances in estimate versus actual cost.

• Utilized SmartCAM systems to write CNC programs for tool design and fixture design and programs for the laser system to perform CO2, laser cutting precision parts for precision metal fabrication.

• Managed team of six employees.

Software Test Engineer on contract to AT&E Laboratories – Tigard, OR (11/1989 - 5/1990)

• Performed system-level tests on Seiko receptor message watch, software product to shakeout problems and determine readiness for field introduction.

• Modified test cases as required due to software functional changes.

• Developed test plans and procedures for validation and verification of products.

• Wrote and executed test scripts and produced reports.

• Performed the functionality of delivered messages on UNIX, C, LAN, RDMS, Unify, SQL, X.25, Ethernet, NOC, and radio frequency.

Production Supervisor/Programmer for LasTec Inc. – Aloha, OR (9/1987 - 11/1989)

• Performed daily operations including scheduling, production, quality, job routing, gauging, quality control, and hiring and training operators.

• Managed shift of 10 employees.

• Wrote daily reports to the manager and determined shift efficiency.

• Determined decisions when needed for critical operations.

• Provided technical and production support.

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• Wrote CNC programs for the laser systems to perform CO2 laser scribing, drilling and machining on alumina subtrate BeO, Duriod, fiber-board, etc., and other applications of advanced laser technology. Software/Hardware Test Engineer for ISC Systems Corporation – Liberty Lake, WA (5/1985 – 8/1987)

• Developed, performed and evaluated system-level tests on Pinnacle software, PC hardware, printer, and firmware products to shake out problems.

• Performed failure analysis.

• Performed PC systems configuration and workstations and networks set up.

• Wrote test plans, procedures, and scripts, as well as scenarios and problem reports. EDUCATION/ACCREDITATION

BS Electrical Engineering (1985)

University of Idaho

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