PHEONA SNOWDEN

ad1z49@r.postjobfree.com ~ 317-***-****

Patient Care · Medical Assistant · Customer Service Professional Medical Assistant ready to provide superior care to patients and superior support to physicians, nurses, and hospital staff in a very demanding and fast-paced environment. CORE COMPETENCIES

● Teamwork

● Active

Listening

● Detail Oriented

● Collaboration

● Communication

● Adaptable/Flexibl

e

● Problem Solving

● Relationship

Building

● Conflict

Management

RELEVANT COURSEWORK

● Renal

● Cardiology

● Rheumatology

● Pharmacology

● Records

Management

● Gastro Intestinal

● Hematology

● Oncology Clinic

● Clinical Procedures I &

II

● CLIA Waive Testing

● Phlebotomy

● Anatomy

● Physiology

● Urinalysis

● Microbiology

Procedures

PROFESSIONAL EXPERIENCE

Vision Financial /MDWISE-Fishers,IN 2016-2017

CSR

Managing large amounts of inbound and outbound calls in a timely manner,following communication”scripts” when different topics.Identifying customers needs.

Key Accomplishments:

Troubleshooting

clarify information,

research every issue

providing solutions and/or alternatives

Service and support

Conflict resolution

Heartland Sweeteners – Indianapolis, IN 2013 – 2015 Machine Operator

PHEONA SNOWDEN – PAGE 2

Operated high-speed equipment and precision machinery used in mass production of company products for the leading supplier of zero calorie sweeteners servicing retailers in the United States and across the globe. Prepared machines for production process by equipping it with the required tools and parts. Key Accomplishments:

Assured constant availability of raw materials and inputs so machines could function.

Safely handled loading and unloading of equipment for routine production.

Used efficient accounting skills to process orders.

Prioritized tasks to ensure operational goals were met. St. Vincent Hospital – Indianapolis, IN 2010 – 2013 Housekeeping

Welcomed and created a clean and safe environment for patients, physicians, nurses, and visitors. Key Accomplishments:

Used excellent verbal and written communication skills with professionals and guests.

Achieved a high level of accuracy and attention to detail.

Presented with a professional appearance and cooperative approach.

Assisted others as needed with a friendly and approachable attitude Bolt (Private contractor for Boost Mobile) 2007 – 2009 Retail Sales Consultant

Wireless and mobility expert; provided exceptional customer service by matching products and service solution to customers. Sold products and services.

Key Accomplishments:

Provided exceptional customer service via sales and service.

Provided viable solutions to meet customer's specific wireless needs.

Actively solicited new customers through inside sales and store marketing events.

Consistently met sales quotas.

CARQUEST–Indianapolis IN 2005 – 2007

Parts Delivery Driver/Customer Service Delivery

Delivered parts to commercial customers and assisted with task and inventory processes in the store. Key Accomplishments:

Safely delivered parts to customers as needed and picked up returns and cores.

Picked and staged parts for customer orders.

Collected credit accounts and dropped off weekly and monthly sales flyer.

Stocked and located parts for customers and for delivery.

Read and interpreted documents; safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.

EDUCATION & CREDENTIALS

Medical Assisting (MA)– Brown Mackie College – Indianapolis, IN – 2015

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