Danny L. Jones

MBA, PMP, CSM San Jose, CA 408-***-****

ad1z3u@r.postjobfree.com www.linkedin.com/in/dannyljones

Senior Scrum Master

Over 15 years of global agile project management leadership, results proven in turning around difficult situations, with 5/5 customer satisfaction

KEY SKILLS

Project Management – Organizational and team adoption, enablement, continuous improvement

Scrum, Kanban, XP, Scaled Agile (SAFe)

Agile Tools: Master level: Jira Agile, Jira Align, JQL, Rich-filters, Confluence, Rally

PMO, Scrum of Scrums

Technologies

Salesforce, ServiceNow, Oracle EBS Enterprise Apps

Cloud: AWS, Azure, Microservices

DevOps, ITIL/ITSM

Data and Analytics: SQL, Hadoop, MongoDB, Tableau, PowerBI

AI: Prompt Engineering, TTS SSML

Business Domains:

Cloud Services, Healthcare, Utilities, Supply Chain Logistics

EXPERIENCE

Senior Scrum Master Accenture Ltd March 2021 – November 2023

Clients - Cisco Systems (Digital Enablement Services) and VMWare (Sales Opportunity Management)

Team Leadership and Throughput Enhancement:

Continuously led three global Scrum POD teams with 7 - 14 members, including product owners, solution architects, SFDC developers, and QA engineers across all ceremonies, for two tracks: Quarterly Release teams and Monthly Release teams, achieved 90+% on-time per commit

Facilitated cross-functional scrum of scrums collaboration based on metrics and ongoing management of risks, dependencies and action items across releases 99% of bugs/issues cleared by commit

Facilitated cross-functional collaboration (Sales, Renewals, CPQ, Data, Middleware teams to streamline product backlog management, dependencies, feature grooming, sprint planning, and continuous delivery for Quarterly and Monthly release trains over the course of 40+ sprints for 95% delivery to commitment

Developed a comprehensive Engineering dashboard in Jira and utilized Confluence for enhanced visibility and risk mitigation, demonstrating our 20% increase in throughput quarter over quarter, past 5 quarters

Continuous data hygiene resulted in 100% compliance to PMO data compliance requirements

Proactive Project Management:

Conducted workshops, facilitated mid-course corrections, and negotiated with multiple teams and stakeholders to ensure project stability and a 15% reduction in resource bottlenecks, enhancing overall project performance.

At client Cisco, led the migration from Rally to Jira Agile and Jira Align for myself and 4 other scrum masters, their product managers, and PMO including training, reporting, migration of data and standing up new fiscal year portfolio, epics, features entire in Jira Align

Implemented numerous high-priority agile changes mandated by the business via creative multi-stream, parallel Scrum/Kanban/XP refinement

Senior Scrum Master Williams Sonoma, Inc Nov 2020 – Jan 2021 (Seasonal)

Global Scrum Team Leadership and Agile Adoption:

Expertly led 5 global POD applications Scrum teams, delivering Supply Chain & Marketing Data Platform/analytics projects.

Utilized Jira, Jira Portfolio, Confluence, Azure Data Lake/Snowflake, ETL, PowerBI, MicroStrategy, MDM

Coached 2 of the 5 engineering teams to incorporate a hybrid of Kanban and Extreme (XP) method, resulting in a 15% improvement in project flow efficiency, tailored to individual skill sets and project needs.

Agile Project Manager Itron Networked Solutions (Silver Spring Networks) Feb 2019 – July 2020

Key SaaS customers we the team supported included PG&E, New Braunfels Utilities (NBU), Consolidated Edison Company (ConEd)

Key applications we supported included Customer IQ on top of AMI to support Smart IOT for smart electrical metering, smart gas metering, smart streetlights, and better demand-side management for commercial and residential grid networks and end-devices.

Efficient Environment Planning and Delivery:

Collaborated with Marketing management to plan and deliver 5 pilot and early adopter SaaS environments for new customers in the Asia Pac region (Singapore, Sydney)

Led to a 15% increase in customer onboarding and adoption rates.

Kanban-Driven Project Management and Agile Expertise:

Leveraged Jira Agile and Kanban processes to lead 5 engineering teams to complete a backlog of over 250 engineering change requests for Itron’s SaaS cloud platform.

Cross-Functional Collaboration and Migration Leadership:

Collaborated with Marketing and Engineering to lead secure Smart Grid and Smart City systems migrations for the energy / utility industry for advanced device monitoring and operational management applications.

Delivered on Ecosystem of smart grid devices, NAN, HAN Mesh networks, access points, managed by a hybrid cloud-based SaaS platform

Technologies

SalesForce, Jira, AWS Cloud technology stack, Oracle RDBMS, Oracle Greenplum for Electric / Water / Gas utilities IOT metering/monitoring/measurement/management systems

Commitment to Scope, Schedule, and Cost:

Successfully drove development, change management, and deployment to meet committed scope, schedule, and cost, ensuring project compliance.

Achieved a 95% on-time and on-budget project delivery rate, resulting in cost savings to Itron and customers

Collaboration and Coaching:

Partnered with Product Software Engineering, Cloud Ops, Compute, Network, Storage, InfoSec, and Customer Support teams to ensure seamless project execution.

Provided coaching and training to new Project Managers and Deployment Program Managers in SaaS/IAAS delivery tools and agile processes, resulting in a 15% improvement in project management capabilities.

Documented standard operational processes and procedures, leading to a 20% reduction in operational inefficiencies and a more streamlined project management approach, saving 200+hours annually.

Senior Scrum Master Cisco Systems San Jose, CA Sept 2017- Jan 2019

Supported 5 Scrum teams for major Oracle EBS, EDW, Sales and Partner Portal and integration projects during a period of significant organizational change

Collaborated with PMO, multiple project managers, product managers, peer scrum masters across solution tracks to effectively manage cross-functional risks, dependencies, prioritizations

Led 5 global Scrum teams to ensure continuously deliver on and improve our Scrum ceremonies Delivered the Cisco Digital Partner Advisory Portal, increasing user adoption by 30% and reducing support tickets by 25%.

Trained multiple Development PODs, Scrum teams on agile and Scrum best practices, and continuous improvement

Implemented solutions that improved agile efficiency, cycle time, control, compliance, and transparency.

Enhanced, repurposed, replaced legacy systems below, and resulting in automation and a 40% reduction in processing cycle time.

Procure to Pay (P2P) & Financial Reconciliation Assessment:

Successfully delivered a solution design to replace legacy systems, resulting in automation that improved Efficiency, Cycle Time, Control & Compliance, Aging, Transparency, and Reporting.

Reduced processing cycle time by 40%, resulting in faster financial transactions.

Achieved a 20% improvement in financial data accuracy, reducing reconciliation errors.

Accounts Payables (AP) Transformation:

Replaced the existing 'AcceLim' system for Invoice processing with Oracle solutions, including Oracle IPM, Oracle Procurement Contracts, PO & Service Procurement.

Achieved a 30% reduction in invoice processing time.

Improved invoice accuracy, reducing discrepancies by 25%.

Vendor Verification Enhancement:

Replaced the existing 'Share Point' system for Vendor onboarding with Oracle Supplier Management and Oracle iSupplier portal.

Reduced vendor onboarding time by 50%.

Purchasing Automation (PR – PO):

Replaced the existing 'Quick Base' system for Purchase Requisition to Purchase order creation, automation, and approval process with Oracle solutions, including Oracle iProcurement, PO, Oracle Sourcing & AME.

Achieved a 25% cost reduction in procurement processes.

OTHER EXPERIENCE

Blue Shield of California - Sr. Healthcare Applications Agile Delivery Lead San Francisco, CA 2013 – 2017

Led agile delivery for 12 HCAA mandated Claims, Eligibility related core applications, integration, mobile applications changes over a period of 4 years with 90+% on-time delivery

Cisco Systems - Sr. Technical Project Manager San Jose, CA 2010 – 2012

Led major project to automate Data Center infrastructure/applications automation

Taos Mountain Systems - IT Project Manager San Jose, CA 2006-2009

Led major M&A integration for semi-conductor company (KLA-Tencor) for applications and infrastructure, ahead of schedule, under budget. Led multiple data center migration projects for clients NetApp, Sandisk

Parsons Corp - Construction Ops Project Manager - Mid-East, Europe, Pasadena, CA 2004-2006

Infogain Corp - CRM Applications Project Manager - Los Gatos, CA 2002-2004

EDUCATION Certifications

MBA, Santa Clara University, Santa Clara, CA

BS in Information Systems, Cal Poly Pomona, Pomona, CA

Project Management Professional (PMP) #523424 valid 4/2008 - 4/2027

Certified Scrum Master (CSM)

Certified Business Analysis Professional (CBAP) #0817

SAFe Training completed, Leading SAFe 5.11 Certification in-progress ETA Jan, 2024

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