Medical Assistant Customer Service

EDUCATION:

Fortis College – Smyrna Campus Graduation: Sept 2018

Medical Assistant Program GPA: 3.93

President’s List/Dean’s Recipient

SKILLS & TRAINING:

Great customer communication skills

Ability to apply basic knowledge of principles, practices, and procedures.

Great written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy

Great organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.

Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Leadership Training

Injections

Medical Terminology

Patient Charting

Appointment Scheduling

Knowledge of product/services

WORK EXPERIENCE

Domino’s Pizza – Assistant Manager Dec 2016 to May 2020

Responsible for inventory count around the store and on truck deliveries

In charge of daily food prep and quality assurance, rotating products in and out accordingly

Provides excellent customer service skills over the phone and when greeting customers

Managed scale usage during workflow among line members

Assisted in frequently asked questions or problem amongst customers and or staff members

Ortho Atlanta – Medical Assistant Extern (180 Clinical Hours) August 2018 – October 2018

Greeting and rooming the patients from the front of office

Responsible for charting new patients, and or Post Operation patients new statistics

Prepare exam rooms

Triage patients, take chief complaints and update patient information utilizing Athena Systems

Take and process X-Rays/update and scan MRI’s and X-Ray disks into Medstat

Sally’s Beauty – Beauty Advisor May 2020 – May 2021

Welcomes in guest and inquires what brings them in

Charts and inputs cycle counts on products of the week/month

Assists in curbside orders and checking inventory on products being requested

Packages ship from store orders appropriately with right packaging and packaging labeling

Responsible for register open and close and facing of store daily

Putting out backstock product when items on the floor are running low before next shipment

Tokio Marine HCC – Policy Issuance III October 2020 – Current

Assembles, audits and summarizes Medical Stop Loss and Organ Transplant submissions for review and acceptance by the Underwriter.

Responsible for the proper and timely issuance of all new and renewal business policies and various other policy updates.

Performs a variety of primarily routine tasks associated with the policy issuance department: Review plan documents on a new group, follow up on sold cases which are not sent to the department in a timely manner, Complete projects and other duties as assigned by Manager.

Correspond professionally with the other departments daily, and routinely correspond with TPA/Producers.

Maintenance of good attendance is a condition of employment and an essential function of my job.

Issue Medical Stop Loss and Organ Transplant policies which consists of a pre-audit review, reviewing for discrepancies and completeness, enter data in the system and email the contract out.

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