Project Manager Business Analyst
Resume:
RICARDO GUAJARDO, MBA
PROJECT MANAGER / BUSINESS ANALYST
********.********@*****.*** 917-***-**** West Palm Beach, FL 33414 SUMMARY
Dedicated and results-driven Project Manager with +10 years of experience in leading cross-functional teams and delivering successful projects within scope, time, and budget constraints. Proven expertise in project planning, execution, and risk management. Adept at collaborating with stakeholders to achieve project goals and exceed customer expectations. Motivated and seasoned Sr. Business Consultant with a proven track record of providing tailored, strategic, and critical expertise to design, launch, and execute programs supporting initiatives in the dynamic industry. WORK EXPERIENCE
NEORIS / CEMEX, West Palm Beach, FL 10/2017 - 09/2023 IT Systems Integrator Consultant / Project Manager
Successfully managed projects from initiation to closure, consistently meeting or exceeding project goals.
Spearheaded of a Fleet Management platform solution (SaaS), implementing project management methodologies, resulting in a 30% increase in project efficiency and optimizing safety, telematics, maintenance, logistics, and commercial functionality.
Led cross-functional teams in the planning and execution of complex projects, resulting in 15% - 25% of cost savings.
Orchestrated the flawless distribution of a last-mile mobile application, integrating cutting-edge IoT devices for enhanced accuracy, real-time analytics, innovative sensors, and machine learning insights.
Reviewed and provided valuable feedback on source-to-target mappings, contributing to significant cost savings in supply chain management, business process analysis, and budgeting.
Managed projects in the construction industry, implementing IT landscape mapping, telecom/network improvements, and cost reduction initiatives with the ability to budget, schedule, negotiate, and control costs, able to communicate with vendors, suppliers, and subcontractors regarding pricing.
Proficiently tested and troubleshot data issues, ensuring the delivery of quality products within stipulated timelines.
Collaborated with cross-functional teams and key users to identify and implement technical improvements aligned with business goals, including the implementation and distribution of a graphical interface for the operation, the upgrade of a software solution for the transportation management and trucking division and the implementation of a dashboard (built in Power BI) measuring key integration indicators for the Ready-mix division, ensuring clear communication across vertical components of the business.
CEMEX US, New York, NY 01/2008 – 09/2017
Executive IT Support Specialist / IT Infrastructure
Provided exceptional IT support at the Customer Experience Excellence level to the CEO and EVPs.
Oversaw network infrastructure, communications, security, and monitoring system performance.
Coached and supported the CEO and Executive Committee in their technological needs.
Successfully led projects for telecom/network improvement, cost reduction, and standardizing best practices.
Efficiently administered hardware tech refresh, data center, VoIP telephony, and cloud computing initiatives.
Played a pivotal role in the integration of the Bloomberg service project, realizing substantial cost savings. CEMEX MX, Monterrey, México 11/2001 – 12/2007
Executive IT Support & Global Mobile Specialist
Planned and implemented technology solutions to meet Executive’s needs, ensuring adherence to CEMEX governance and global standards.
Administered/support of mobile devices on a regional and worldwide scale.
Contributed to the construction project of the CEMEX Margain headquarters, overseeing services, data center, and network distribution.
Provided coaching and conducted training sessions for various applications, tools, and projects. JALTEC SYSTEMS, Monterrey, México 01/1999 – 10/2001 Systems admin and customer retention
Managed geographically dispersed clients, leading diverse corporate initiatives for process innovation and improvement.
Spearheaded network specialist and structural cable projects, achieving optimal customer experience.
Obtained certifications from IBM, Compaq, and Novell, establishing the company to be an IBM certified service provider.
Developing/Implementing a new ticketing system to automate, simplify and agile the organization. GIGA COM, Monterrey, NL, México 01/1998 – 12/2000
IT Technical Support and Connectivity
Specialized in internet configurations, customer training, and IT security.
Successfully addressed complex problems and situations, earning recognition as a preferred specialist.
Provided preventive and corrective PC maintenance. EDUCATION
Master of Business Administration, Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico (2010 – 2014) Systems Administrator Engineer, Universidad Autónoma de Nuevo León, Mexico (1995 – 1999)
Project Management Professional (PMP certification in progress)
Certificate in Project Management with the Boston University
IBM Certification as Professional Server Specialist
ITIL Foundation
PMI Risk Management Professional
Compaq Certification as Accredited Systems Engineer
IBM Diplomas in Netfinity Server Technical Installation and Performance Training, Hardware Repair and Problem Determination, PC Architecture, Netfinity Hardware Repair and Problem Determination and “How to administrate the changes on the network?” SKILLS
Requirements Analysis
Data Analysis
Business Process Modeling
User Acceptance Testing (UAT)
Stakeholder Engagement
Data Visualization
System Integration Analysis
Business Intelligence
Strategic and critical thinking
Documentation
Project Planning
Risk Management
Process Optimization
Management Skills
Resource Allocation
Quality Assurance
Scope Management
Cross-functional collaboration
Project Management
Communication skills
Problem-Solving and Decision-Making
Flexibility and Adaptability
Entrepreneurial Mindset
Analytical Skills
PERSONAL INTERESTS
Family, community leadership, weightlifting, coach, cycling, mentor & soccer.
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