Sasha Knight

E-mail: ad1z11@r.postjobfree.com

Cell Phone: 301-***-****

Experience:

Starbucks, Barista/Barista Trainer, October 2019- present Welcomes customers by determining their coffee interests and needs. Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies. Educates customers by presenting and explaining the coffee drink menu; answering questions. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Generates revenue by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintained a safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and redesigning processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ensuring fellow baristas have completed required training and assisted with additional training when needed. Providing consistent in-service coaching to continuously improve performance in all areas related to coffee and hospitality from communication with guests to retail coffee sales to barista skills. Guaranteeing product quality by teaching and enforcing quality standards. Keeping a thorough record of coffee and new hire training taking place at each location in your region and communicating individual and team progress/status with store and regional leaders and the Sr. Training Manager. Traveling between stores within my region to provide training and assisting managers and Lead Baristas in implementing training programs.

Skills: Listening, Verbal communication, Customer focus, Customer service, Basic safety, People skills, Time Management, Action oriented, Organization, Selling to customer needs, Leadership, Attention to Detail, Interpersonal Communication, Attendance, Client relationships, Business Administration, Business Management, Human Resources Management, Hospitality Management

DivvyUp Socks, Seasonal E-Commerce Customer Service Representative October 2019 – December 2019

Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Maintaining a positive, empathetic, and professional attitude towards customers and fellow employees at all times. Kept a detailed record of customer interactions, transactions, comments and complaints. Calming and addressing irate customers to maintain company clientele. To keep the organizational data and consumer information confidential. Skills: Customer Service, Product Knowledge, Strong Communication Skills, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Complete telecommunication solutions, Sales Representative April 2019 – August 2019 Selling products and services using solid arguments to prospective customers. Performing cost- benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales. Completed appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Reaching out to customers leads through cold calling. Establish, develop, and maintain positive business and customer relationships. Achieve agreed upon sales targets and outcomes within schedule. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Skills: Policy Knowledge, Customer Service, Negotiation skills, Product Knowledge, Strategic Prospecting Skills, Quality Focus, Buyer-Seller Agreement, Market Knowledge, Adaptable, Objection Prevention, Documentation Skills, Listening, Goal Oriented, Phone Skills, Analyzing Information, Coachable, Multi-tasking

TeleReach, Customer Service Representative October 2018 – April 2019 Act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Keep a record of customer interactions, transactions, comments, and complaints. Calming and addressing irate customers to maintain company clientele. To keep the organizational data and consumer information confidential.

Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Miami Grill, Cashier October 2017 – April 2018

Cash handling, accepting customer purchases, maintaining ambitious standards of customer service, maintaining ambitious standards of health and safety, ensuring working areas are clean and meet legislative requirements. Assist the management in running the business, handling cash and cash alternatives, dealing with customer complaints at first level providing a safe environment for customers, handling stock and merchandising stock to required levels. Training incoming employees, communicating with other supervisors, and assisting the cooks in the kitchen with food preparations.

Skills: Basic math skills, Customer Service, Ability to Effectively Manage My Time and Prioritize Tasks, Excellent Interpersonal Communication, Strong Product Knowledge and Understanding of Target Customers.

Payless ShoeSource, Key Holder/Store Manager May 2017 – October 2018 Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. Promptly resolved customer complaints and ensured maximum client satisfaction. Stayed up to date with product features and maintained the store’s visual appearance to exacting standards. Opening and closing the store. Handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. Helped unlock the loading bay for truck shipments, managed the employees on the floor. Supervise, train and assist employees. Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles. Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals. Implement cross-training of employees and Assistant Managers to maintain productivity at all times.

Skills: Basic math skills, Customer Relations, Customer Service, Ability to Effectively Manage my Time and Prioritize Tasks, Greeting Customers, Sales Skills, Excellent Interpersonal Communication, Customer Assistance, Display Building, Strong Product Knowledge and Understanding of Target Customers.

Store/Commissary Grocery Bagger, May 2016 – January 2017 Interacted with Military Commissary customers in a polite, friendly, and accommodating manner. Packaged the customers’ purchases quickly and in an effective manner, preserving the quality and value of each purchase. Thoughtfully chose bags for the size, shape, and weight of the purchases, ensuring items were wrapped for protection when appropriate. Familiar with the location of store merchandise; answered customer questions, checked merchandise prices, retrieved merchandise, and returned unwanted items to the shelves. Cleaned the entrances and exits of the store and made sure that there were always carts for the shoppers to have. Office Assistant, TYS’s Tax Services, 2013 – 2015

Answered telephones, shredded all tax forms with customer personnel information and files tax returns and other documentation during income tax filing season. Took and distributed accurate messages. Greeted clients and direct them to the correct tax preparer. Received, sorted, and distributed incoming mail. Monitored incoming emails and answered or forwarded as required. Prepared outgoing mail for distribution and faxed, scanned, and copied documents. Coordinated and organized appointments and meetings. Keep the office area clean and tidy. Reviewed documents for specific requirements necessary for processing. Process current year and/or prior year individual tax return/or business returns for related tax information. Computer Skills

Proficient with Microsoft Office, ArchiCAD, SketchUp, Internet and Social Media References:

De Marcus: Manager at Starbucks; 205-***-****

D’lorah Moore: Co-worker while at TYS’s Tax Services; 252-***-**** Lawrence Allen: Shift Supervisor at Starbucks; 407-***-****