Business Development Customer Service
Resume:
CARESSA
LEWIS
CONTACT
LinkedIn:
https://www.linkedin.com/in/caressale
wis
*******.*******@*****.***
Owasso, OK,
CAREER OBJECTIVE
As a driven and detail-oriented
individual, I have a desire to use
analytical and problem-solving skills
to meet goals. I come with over 25
years of leadership, management,
supervisory, sales and Human
Resources experience, am a detail-
oriented professional with excellent
communication, interpersonal, and
creative thinking skills. I am aiming
to leverage my abilities to
successfully fill the vacancy at your
company. I can be relied upon to
help your company achieve its
goals.
EXPERIENCE
May 2023 – Present
General Manager
The NOW Massage, Tulsa, OK
• Responsible for recruitment, onboarding and training of all staff members
• Promotional and event creation and coordination, branding, public relations, and business development
• Manage staff that includes Massage Therapists and Office staff
• Assist in the initial company start up
• Serve as the company's spokesperson, participate in presentations at many area wide chamber of commerce divisions
• Define strategic plans
• Manage the daily operations related to customer service, inventory management, and marketing
• Develope print advertising, social media campaigns, and networking events to deliver messages to target audience
• Create policies and procedures that outlined company goals and objectives
• Keep operating expenses low with good business controls
• Perform weekly audits of our retail products as well as consumables
• Prepare staff work schedules and assigned specific duties
• Set prices and credit terms for goods and services, based on forecasts of customer demand
• Organize and guide activities such as sales promotions
• Spearhead multiple projects from concept through completion while successfully managing budgets and timelines on each project January 2013 - Present
Founder
CARI'S CLOSET, LLC, Siloam Springs, AR
• Promotional and event creation and coordination, branding, public relations, and business development
• Fulfilled customer invoices and shipping needs
• Manage a data base with over 1400 active consignors
• Strong focus on customer satisfaction, loyalty, and follow up
• Serve as the company's spokesperson, participate in presentations at local high schools, mentor students and active in the local high school Marketing and Career classes
• Defined strategic plans and kept business on track to meet objectives
• Managed the daily operations related to customer service, inventory management, and marketing
• Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
• Drafted a business plan that outlined company goals and objectives
• Kept operating expenses low with good business controls
• Reduced operating costs by implementing more efficient inventory tracking system
• Prepared staff work schedules and assigned specific duties
• Set prices and credit terms for goods and services, based on forecasts of customer demand
• Organized and guided activities such as sales promotions requiring coordination with other department managers
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project January 2013 - January 2017
Executive Director
ROGERS PUBLIC LIBRARY FOUNDATION, Rogers, AR
• Spearheaded branding for the library and the foundation
• Lead several events that met and exceeded all fundraising goals
• Established and maintained all donor relations
• Officiated board meetings, secured sponsorships, and oversaw daily activities of volunteers
• Managed and helped to grow the Foundation's endowment that totaled over 1.7 million dollars
• Represented the organization at meetings, conferences, and events
• Developed and achieved financial goals by managing expenses
• Devised and implemented strategies to achieve organizational goals, maximize efficiency, and drive revenue growth
• Negotiated and secured partnerships with external organizations to advance the mission of the organization
• Prepared bylaws approved by elected officials and ensured that bylaws were enforced
• Gave presentations at meetings and conventions to promote services and offerings
January 2012 - January 2013
Executive Director Of NWA/River Valley
MUSCULAR DYSTROPHY ASSOCIATION OF ARKANSAS, River
Valley, Fort Smith, AR
• Coordinated and directed fundraising campaigns that raised over $1 Million annually and enabled organization to purchase medical services and equipment for over 3500 patients statewide
• Oversaw media initiatives that assisted in raising money
• Organized and directed over 600 volunteers
• Produced the local annual MDA Telethon
• Served as the company's spokesperson, participating in industry panels, providing television and newspaper interviews, and executing over 60 events, secured and maintained all sponsorships and donors
• Managed over 30 employees, both from a remote office as well as the Little Rock, AR office
• Served as the liaison between patients and medical equipment servicers and doctor's offices
• Completed many home visits with patients and their families, in order to discuss any needs that they might have and to keep the lines of communication open
• Identified development needs and provided planning and leadership to achieve program implementation
January 2009 - January 2012
Area Director Of Northwest Arkansas
PENMAC STAFFING SERVICES, River Valley, Siloam Springs, AR
• Sourced, evaluated and reviewed potential candidates utilizing job boards and social networking
• Utilized human resources skills to source, hire and place employees
• Developed and grew client base by marketing staffing services for full-time placement solutions
• Liaised between customers and employees to investigate and document matters requiring intervention
• Enhanced company image through developing and maintaining relationships and activities with local organizations and community leaders
Staffing Specialist
PENMAC STAFFING SERVICES, River Valley, Siloam Springs, AR
• Responsible for securing new contracts as well as maintained all existing customer contracts
• In charge of all personnel screening and hiring to fulfill client contractual obligations
• Responsible for new hire employment verification, security/background checks, drug testing as well as conflict resolution
• Provided quality customer service to employers seeking assistance in recruiting qualified candidates to fill available positions within their organization
• Directed and held many job fairs that included “Hire a Veteran” as well as many trade and technical school job fairs
• Assisted applicants in how to create a resume, “How to interview successfully” workshops
• Mediated 100% of contract employee's complaints and issues related to compensation, job performance, employee motivation and communication
• Assisted HR staff with staffing outreach efforts by attending job fairs
• Interacted with employees to cover daily staffing requirements.
• Scheduled and administered skill, intelligence and drug tests for current and prospective employees
EDUCATION
June 1996
University of Texas, El Paso, El Paso, TX
SKILLS
• Vendor Relations
• Website Design/Maintenance
• Business Development
• Search Engine Optimization (SEO)
• Social Media Marketing
• Event Management/Implementation
• Customer Service
• Team Leadership
• Project Management
• Strategic Partnership
• Recruitment and Hiring
• Department Development
• Advertising Initiatives
• Client Engagement
• Policy and Procedure Development
• Business Administration
• Management Team Leadership
• Analytical and Critical Thinker
• Attention to Quality
• Social Media Digital Marketing
• Networking
.
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