SUZANNE TARA FORNARIO

San Diego, CA 619-***-**** ad1z0h@r.postjobfree.com linkedin.com/in/suzanne-tara-04902710b/ PHARMACEUTICAL SALES

ACCOUNT MANAGER BUSINESS DEVELOPMENT CUSTOMER ENGAGEMENT PROFESSIONAL SUMMARY

Results-driven top-performing sales, marketing, and business development Certified National Pharmaceutical Representative with proven ability to drive business expansion through progressive sales initiatives that deliver business growth, market share, and market penetration. Customer-centric who takes ownership of every client experience and its impact on results. Strategic thinker who is passionate about developing and executing effective strategies to improve sales and profitability through solutions selling and creating capacity for driving sales growth. Utilizes excellent organizational and communication skills to contribute to high levels of efficiency and productivity with a proven track record in resolving complex customer issues and implementing workable solutions. Excellent at adapting to multiple, diverse work environments and provides superior flexibility, hard work, focus, and discipline to exceed all sales quotas. Develops relationships with key stakeholders and becomes an expert on a customer's implementation by understanding their top business goals and priorities.

SKILLS

Account Management Customer Engagement Product Promotions Product Implementation Territory Sales Brand Strategy Strategic Marketing Sales Cycle Management Organizational Planning Business Development Customer Service Lead Generation Consultative Selling Account Management Sales Planning Negotiation Business Analytics Communication Strategic Alliances/Partnerships Leadership Profit & Performance Optimization Startup, Growth & Change Management Risk Assessment & Management Veterinarian Relationships Team Building & Staff Development Troubleshooting Project Management Quality Control KEY ACCOMPLISHMENTS

Made the company millions by selling products ranging from $1000 - $30,000 over the last 7 years

Renewed and sold upper-level products reaching anywhere from $5000-$30,000

Achieved Fry Electronics awards for the highest new accounts and highest Norton antivirus sales

Increased business every year 35%, met store goal department goals and the counter manager goal with the highest sales every year

WORK HISTORY

TURN KEY SYSTEMS/ REAL ESTATE MONEY San Diego, CA 2011- PRESENT BUSINESS DEVELOPMENT EXPERT FIRST ADVISOR / TRAINER ASSISTANT MANAGER

Established the foundation for Sales Applicants, Sales & Sales Management, Consulting, Coaching, Account Management, and Process Improvements.

Manage issues, requests, and strategic priorities for the client base and facilitate internal channel team collaboration and communication resulting in more efficient and effective delivery.

Maintain a high-level adherence to department and company processes resulting in high-quality client experience, reporting, and satisfaction and delivered consistent feedback on the products and services offered.

Evaluated the CRM used in other departments and provided feedback to coordinate a team with increasing productivity, assisted in training customer service solutions, and driving strong team performance.

Assisted in the employee recruiting, hiring, and training and held the highest retention rate of any employee.

Obtained goals tied to the highest sales, built strong relationships with the client base and served as a benchmark to show other applicants how much income potential with the company.

Trained the manager on products and upselling and saved sales that were being returned from other employees.

Assisted in re-creating scripts for training and for upselling products to drive revenues.

Identified resolutions for disputes that arisen from transactions and engaged with banks etc.

Exhibited strong customer service skills and trained customer service employees to align with the sales department and constantly provide feedback.

Collaborate cross-functionally to ensure projects are delivered per client expectation and keep team members appraised of targets and due dates through various communication methods.

Assisted in opening up new markets and creating relationships that continued to renew with the company.

Analyzed strengths, weaknesses, opportunities, and threats in the business/market to capture a more significant market share and drive revenues and profits.

SUZANNE TARA FORNARIO

San Diego, CA 619-***-**** ad1z0h@r.postjobfree.com linkedin.com/in/suzanne-tara-04902710b/ FRY’S ELECTRONICS- LEAD SOFTWARE/ENTERTAINMENT San Diego, CA 2008-2011 ACCOUNT EXECUTIVE

Worked on many projects underneath the Store Managers guidance.

Led team under store manager to work in the computer department for special promotions through Norton antivirus.

Supervised business development on programs of software for use and executed visual merchandising.

Directed the Blue-ray launch and program for over a year during initial development.

Maintained professional growth regularly to keep informed about industry trends and potential market expansions.

Conducted daily prospecting procedures, including prospecting and calling leads and scheduling appointments

Collaborated with a team of five managers and led intersell sales.

Worked on training new company employees and evaluated possible new hires for a former assistant store manager.

Offered recommendations to district manager & supervisor of entertainment many key endcap displays.

Increased department sales in turning out of stock products to suggestive selling efforts. SURRENDER DAY SPA San Diego, CA 2004-2008

OWNER & CEO

Effectively managed the business promoted the business provided good customer service, strong communication, and negotiation skills for contracts with vendors, secured a location with the landlord to piggyback off of existing businesses to drive revenues through networking.

Managed multiple projects, payroll, hiring, scheduling and training.

Managed all marketing campaigns associated with generating new business and managing daily operations.

Prepared effective action plans and schedules and participated in marketing plan design and execution.

Responsible for implementing new company marketing strategies and policies effectively.

Directly involved in preparing new marketing plans and strategies utilized in achieving the company's goals. RJ “CHIP “SPLINTER, MD Coronado, CA 2005-2007

MEDICAL AESTHETICIAN / SALES-PART TIME

Provided peels and microdermabrasion’s and grew the retail business selling products.

Delivered aftercare for the doctor’s patients that received MOHS surgery.

Provided skin treatments, hair removal, laser surgery, and other processes that helped men and women maintain their appearances and boost self-esteem.

Developed individualized, therapeutic skincare programs, recommended products, advised clients regarding a home- care regimen, and managed retail product sales, inventory, and education for patients.

Promoted all medical spa services through various social media outlets, client recall strategies, and community events. SAKS FIFTH AVENUE San Diego, CA 2000-2004

SALES MANAGER

Accomplished store goal department goal and counter manager goal highest sales every year highest inter sell, every year and built strong client relationships.

Maintained inventory control budgets for quarterly and annually, and yearly reports.

Led the department for entrepreneurial events to increase sales on gifts with purchase product with purchase.

Managed daily operations of the Lancome department and consistently exceeded quarterly sales projections, hired makeup artists, coordinated event planning, and drove revenues to exceed 4 different goals.

Analyzed market potential and researched prospective customers and potential profits.

Established budgets for quarterly, bi-annually, and yearly financial reports and JIT inventory control for popular product lines.

EDUCATION

Certified National Pharmaceutical Representative National Association of Pharmaceutical Sales Representatives CNPR Pharmaceutical Sales Course- Test Results 96.8 Graduation October 2020 Business & Science Coursework Rockland Community College Suffern, NY LICENSES

Medical Aesthetician License

VOLUNTEERISM

Volunteer San Diego Humane Society Helping to rescue wildlife and also injured animals

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