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Customer Service Team Members

Location:
Tyler, TX
Salary:
18.00
Posted:
December 15, 2023

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Resume:

Work History

Salvage Lead

Mieosha

Tilley

Contact

Address

Tyler, TX 75706

Phone

903-***-****

E-mail

ad1z05@r.postjobfree.com

Skills

Workplace safety

Safety processes and

procedures

Flexible and Adaptable

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Salvage Lead

Goodwill Industries, Tyler, Tx

Coached team members in techniques necessary to

complete job tasks.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Built strong relationships with customers through

positive attitude and attentive response.

2022-12 -

Current

Assistant Manager

American Freight, Tyler, TX

Mentored team members to enhance professional

development and accountability in workplace.

Made hiring recommendations to increase

company's productivity and profitability with quality workers.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of

consumer preferences.

Generated repeat business through exceptional

customer service and responded to customer

concerns with friendly and knowledgeable service.

Strengthened merchandising and promotional

strategies to drive customer engagement and boost

sales.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Helped with planning schedules and delegating

assignments to meet coverage and service

demands.

Developed loyal and highly satisfied customer base through proactive management of team customer

2022-06 -

2022-11

service strategies.

Developed strategy to increase sales and drive

profits.

Supervised day-to-day operations to meet

performance, quality and service expectations.

Maintained positive customer relations by

addressing problems head-on and implementing

successful corrective actions.

Operations Manager

Lone Wolf Moving, Tyler, TX

Supervised operations staff and kept employees

compliant with company policies and procedures.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Trained and guided team members to maintain high

productivity and performance metrics.

Observed each employee's individual strengths and

initiated mentoring program to improve areas of

weakness.

Interacted well with customers to build connections and nurture relationships.

2021-04 -

2022-11

Operations Manager

Tramco Moving, Tyler, TX

Set, enforced, and optimized internal policies to

maintain responsiveness to demands.

Supervised operations staff and kept employees

compliant with company policies and procedures.

Developed and implemented strategies to maximize

customer satisfaction.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Trained new employees on proper protocols and

customer service standards.

Monitored daily cash discrepancies, inventory

shrinkage and drive-off.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Trained and guided team members to maintain high

productivity and performance metrics.

2017-01 -

2020-12

Sandwich Artist

SUBWAY®Restaurants, Tyler, TX

Greeted guests, promoted specials, and took orders. Shared information with customers about menu

items, preparation methods, and ingredients.

Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and

beverage supplies and products.

Assisted customers in choosing menu items by

providing food complementing information.

Restocked and rotated stock in display case to

mitigate stock loss.

Prepared and presented food in compliance with

health and safety guidelines.

Upheld high standards of customer service at all

times to enhance client loyalty and satisfaction.

Prepared and served hot and cold sandwiches

based on customer preferences.

2017-07 -

2017-12

Stock Associate

Walmart, Tyler, TX

Performed inventory control, such as counting, and stocking merchandise.

Cut meats to customer specifications and answered

questions about specialty products.

Analyzed meat temperatures for safety and quality

and monitored heat conditions for stability.

Maintained excellent levels of food safety by

frequently checking product dates and

temperatures.

2016-09 -

2017-06

Floor Attendant

Goodwill, Tyler, TX

Kept work areas neat, clean and free from debris.

Stocked shelves, racks and cases with new or

transferred merchandise.

Labeled products, rotated stock and fronted

merchandise for appealing display.

Greeted store customers and discussed needs.

Stocked designated items on shelves, end caps and

displays.

2011-01 -

2011-07

Education

Certifications

GED

Wyndham - Huntsville, TX

2014-01 -

2014-05

2023-01 Forklift Certified



Contact this candidate