TAMER ABDELMALEK

***** ********* ***

Fishers, IN 46037

(317) 250 – 0218 ad1yzm@r.postjobfree.com

Summary

Customer–focused Independent Contractor with over 11 years of IT experience specializing in Computers (PC or MAC), Networks, Printers, and Windows-based Registers / Point of Sale (POS) systems. Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications, and hardware.

Skills

Strong Communicator, Dependable, Detail–Orientated, Hard–Worker, Independent, Organized, Problem–Solver, Professional, Reliable, Responsible, Self–Starter, Teachable, Team player, and Trainer. Ticketing System, Active Directory, SSCM experience. Customer Service / Retail Sales as well as Retail Management and Military Experience. Take great pride and ownership in doing work.

Experience

Field Solutions (Now Owned by Field Nation LLC) 07/23/2014 – 09/2015

Field Nation LLC 09/2015 – Present

Work Market 09/2015 – 11/2022

Independent Contractor IT Field Technician

Indiana, Illinois, Kentucky, Ohio & Missouri

Assisted users in connecting to wireless networks and uninstalling unneeded software.

Assisted users in mapping out a network drive at tax preparer locations.

Assisted in installing new self-checkout register lanes at Walmart, Target, and Lowes.

Assisted in replacing computers, coupon printers, receipt printers, and pin pad cables at Kroger.

Installed pin pads at Tuesday Morning and replaced them at Dollar General.

Installed Clear Captions phones at customers' homes.

Installed new registers, receipt printers, cash drawer, and pin pads at Red Wing Shoes.

Re-imaged desktop and laptop computers after replacing the hard drives at Hilton hotels.

Replaced routers at Gordon Food Service (GFS).

Replaced routers, switches, and wireless access points at clothing stores.

Replaced cash drawers on registers at convenience stores / gas stations.

Replaced Windows-based registers at restaurants.

Replaced system board on a legacy medical device.

Replaced computers and hard drives at Walmart stores to migrate from Windows XP upgrade to 7.

Replaced routers, network switches, printers, and imaged computers at Jiffy Lube.

Troubleshooted / repaired / replaced registers at restaurants and clothing stores.

Replaced hard drives on registers.

Swapped out Digital Menu Televisions at Burger King and McDonald’s.

Replaced BNR Module on self-registers / cash machines at Five Below Stores.

Installed new Controller, WIFI Phones and Headsets / replaced the Time Clock at JCPenny.

Worked as a break-fix technician on Desktop / Laptop computers and office printers. Preformed troubleshooting on printers before replacing maintenance kits.

Assisted in removing Servers and network switches as well as moving them from one Data Center to another then installing them at the new Data Center.

SmartSource, Inc.

JP Morgan Chase / Huntington National Bank / First Merchants Bank / Hilton Hotel Several Locations in Indiana

Field PC / Printer Technician 02/16/2015 – 08/31/2023

Followed step by step instructions.

Re-imaged computers according to Chase and Huntington Bank instructions.

Replaced hard drives and motherboards on desktop computers.

Replaced Un-interrupted Power Supply (UPS) devices and servers as well as prepared the old ones for shipment at Chase Bank locations.

Wiped hard drives on old computers and prepared all equipment for shipment.

Replaced Multi-Function Printer (MFP) / copier and changed IP addresses.

Replaced routers, modems, and surge protectors at Hilton Hotels.

Properly labeled network equipment then took required photos and submitted deliverables.

Assisted NCR technicians in replacing registers at Macy stores.

Ovation Workplace Services

Securitas Technology Center

Desktop / Laptop Support Technician

Fishers, IN 05/08/2023 – 07/25/2023

Was responsible for asset recovery of missing IT equipment and resetting new users’ passwords in Active Directory before setting up computers for new users.

Each day provided with an admin password to access VMWARE Client.

Signed into VMWARE Client to access Active Directory and SCCM

Used ServiceNow and Active Directory to add or remove computers.

Imaged computers and went through all the process for new hire’s computer setup.

Emailed managers about missing IT equipment and attempted to retrieve it.

Tracked and documented all IT Equipment kept in stock, deployed, and retired or disposed of using Excel Spreadsheets.

Provided online technical help by remote into users’ computers using LogMeIn Rescue.

Diagnosed and troubleshooted computer issues as well as provided both written and verbal step by step technical help to both onsite and offsite staff.

Attended Zoom team meetings.

SmartSource,Inc.

PC Deployment Technician

All State Insurance Company Indianapolis, IN 12/05/2013 – 12/13/2013

Migrated data from old PCs to new ones.

Performed a post deployment walkthrough during an 8-hour day, listened to users’ issues, and worked with Allstate IT department to solve those issues.

Assisted users in completing a post deployment checklist.

Wiped hard drives on all old PCs and placed them on a pallet to be shipped.

U.S. Department of Veteran Affairs (VA)

Richard L. Roudebush VA Medical Center Indianapolis, IN

PC Technician Volunteer 08/2012 – 04/30/2013

Vocational Rehab PC Technician 05/2013 – 11/27/2013

Assisted technicians in completing required tasks and kept customers satisfied.

Installed new PCs and connected them to the complex medical network.

Conducted inventory of IT equipment using a handheld scanner.

Diagnosed / repaired computer and printer problems.

Moved equipment from one location to another per customer request.

Patiently listened to customers / users address issues and performed troubleshooting.

to correct those issues.

Removed hard drives from old computers, made a list of them, and crushed them per government regulations.

Secured computers using locking cables and combination padlocks per VA regulations.

Followed workplace rules, policies, and procedures.

Reported any problems or miscommunication between staff to a supervisor.

Performed all duties required or assigned by the lead technician.

Education

Indiana Institute of Technology (Indiana Tech) Indianapolis, IN

Bachelor of Arts (BA) in Information Systems 12/17/2011

Honors

Received the following while serving in the United States Navy:

Good Conduct Medal

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

Letter of commendation from the Commanding Officer of the USS Theodore Roosevelt (CVN-71)

Honorable Discharge certificate from the Armed Forces of the United States of America signed by the director of the Navy Reserve Personnel

Received a Voluntary Service Certificate from the Department of Veteran Affairs.

Contact this candidate