NATTALIE ROGERS

**** ***** ******, ******, ** ***12 • 407-***-**** • ad1yz7@r.postjobfree.com

Providing Exceptional Service, Building Loyal Relationships, Solving Problems

Dynamic customer service professional experienced in both call-center and customer service settings.

Productive relationship builder: excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer.

Highly professional-dependable, reliable, and able to perform duties with minimal supervision.

Experience:

Customer Advocate

Safelite AutoGlass 5/2022-Present

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick compliant resolutions and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Assist callers through troubleshooting, navigating the company site and using the products and services.

Review customer or clients accounts, providing updates regarding billing, shipping, and other account information.

Collaborate with other call center professionals to improve service.

Customer Service Representative

Stat Informatic Solutions (Release of Information) 12/2020-11/2021

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick compliant resolutions and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Assist callers through troubleshooting, navigating the company site and using the products and services.

Review customer or clients accounts, providing updates regarding billing, shipping, and other account information.

Collaborate with other call center professionals to improve service.

Primary Teacher, 05/2011 to 07/2018

Robinson O’Neal Primary School – North Sound, British Virgin Islands

Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.

Assisted in developing student-led after-school tutoring program to teach under-privileged students.

Maintained a schedule of one kindergarten and one grade one class per week.

Taught students, reading and writing abilities.

Documented student attendance and progress against goals.

Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Maintained safety and security of all youth under care.

Customer Service Representative 10/2008 to 05/2011

Caribbean Cellular Telephone Ltd. – Tortola, British Virgin Islands

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Strive for quick complaint resolution, commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Customer Service Representative 01/2006-09/2008

Cable and Wireless Communications – Virgin Gorda, British Virgin Islands

Maintained up to-date records of customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Collected customer feedback and made process changes to exceed customer satisfaction goal.

Facilitated information flow between customer service, training, and payroll departments to guarantee call center objectives were met.

Education

Associate of Arts: Education, 2011

Hamilton Lavity Stoutt Community College - British Virgin Islands

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