Brenda Martin

*** ******* **** * *** ****

St. Petersburg, FL 33716

727-***-****

ad1yyn@r.postjobfree.com

Skills

● Excellent project management and communication skills

● Significant experience managing diverse groups

Experience

January 2023 - Present

Baldwin Risk Partners - Millennial Ins / Arcana Ins

● Point of contact for direct clients of Arcana/MSI as well as clients in addressing service issues

● All servicing needs for the client

● Educate and address Questions Regarding Policy Coverages

● Work closely with Accounting to ensure billing and notification processes are correctly established. Point person between Accounting and end-users to address billing issues

● Ownership in identifying the cross-sell of other service November 2019 - October 2022

Big 2 Carriers, LLC

● Monitored and tracked all freight pickup and deliveries

● Brokered shipments and negotiated rates with customers

● Process accounts payable and receivable and managed all records and other documents October 2016 - November 2018

VanDyke Mortgage - Post Closing Supervisor

● Ensured documentation was complete and accurate to clear conditions to sell loans to investors.

● Reviewed, analyzed, and performed quality control to identify existing issues

● Updated Loan Originating System (Encompass) with all communications (phone calls, email, etc.)

● Created spreadsheet reporting to monitor pipeline of 100 plus loans to ensure 30 day turn time

2

November 2014 - September 2016

Dimmitt Automotive - Warranty Administrator/Transportation Coordinator

● Acted as warranty administrator for Bentley, McLaren and Aston Martin brands

● Frequent communication with a diverse group of manufacturers regarding parts and vehicle issues.

● Arranged vehicle transportation for new and used car sales teams

● Provided customer service support as the first point of contact for all customer concerns

● Completed accounts payable/receivable invoices for vendor January 2002 - May 2014

Bank of America - Team Lead & Manager - First Mortgage and Second Mortgage

● Managed large division of mortgage loan processing associates

● Provided positive practical guidance to associates to connect daily deliverables to company goals

● Nationally recognized for meeting/exceeding monthly production and quality goals

● Designed strategic successful mentoring programs and career building objectives

● Developed techniques for measuring results and providing coaching Education

● Northeast Adult Education

● Mortgage Banking Association, Introduction to Mortgage Banking

● NMLS Certified

● MERS Certified

Technical Skills

● Microsoft Office Suite: Excel, Word and Power Point

● Encompass Mortgage Loan Processing System

Contact this candidate