Gideon Teye Ahuluter Page *

GIDEON TEYE AHULUTER

Box CT 3028, Cantonment. Accra. Ghana

+233(0) 204502502 +233(0) 543481416

ad1yyi@r.postjobfree.com

WORK

EXPERIENCE

CUSTOMER & MOBILE APP SERVICE OFFICER (contract)

Ecobank, Harbour branch, Takoradi Feb. 2020 to August 2023 (3years 6 months) Responsibilities:

Assisted clients and non-clients to get whatever they wanted within the scope of operations.

Assisted in the issuance of ATM Cards, ATM cash counting and loading.

Received Cheques, letters, mails and documents on behalf of the bank.

Received incoming calls.

Performed the duties of the mobile app activator. ECOBANK MOBILE APP ACTIVATOR (contract)

Ecobank Ghana, Market Circle-Takoradi. Nov. 2017 to Dec. 2019 (2 years) Responsibilities:

Assisted over 20 clients daily to download and install the Ecobank Mobile Application.

Guided clients to get registered on the App and login procedures.

Gave tips on how to use the App easily and efficiently to transact business within a short time.

Explained the importance of using the App and joining the Digital platform.

Assisted the Customer Service Officer in general daily work activities.

Assisted clients in account opening.

ROAD SAFETY ADVOCATE

National Road Safety Commission, Takoradi. Mar.2017 to Nov.2017 (8 months) Responsibilities:

Educated the general public on best road user practices.

Performed the task of Assistant Planning Officer.

Introduced defensive driving tips to Commercial Drivers at their Stations.

Gave tips on vehicle maintenance practices to commercial drivers.

Organized Seminars for school children on: “Using the road as a Pedestrian, the Do’s and Don’ts”.

Wrote quarterly reports on activities carried by the Commission in the Western Region. ADMINISTRATIVE MANAGER

Adzepa Web Design & Software Solutions. May 2014 - March 2016 (1 year 10 months) Responsibilities:

Ensured smooth operation of the company’s daily work activities.

Conducted interviews, wrote job descriptions, screened resumes, scheduled interviews.

Directed and controlled the disbursement of funds in coordination with the various stakeholders.

Provided resources and logistics needed for office work.

Took charge of office expenses and operations, for example, paying of Social Security, Tax and other charges.

Kept the balance sheet up to date.

Wrote and edited articles for the Adzepa blog.

Assisted in websites designing and creations, especially in Landing Pages. Gideon Teye Ahuluter Page 2

ACTING OPERATIONS MANAGER AND ACCOUNTANT

DG Financial Services, Takoradi. Sept. 2013 to Dec.2013 (4 months) Responsibilities:

Carried out approved transactions.

Ensured proper documentation, proper record keeping and filing of all documents such as receipts, purchase invoices, and vouchers to support all relevant transactions.

Provided relevant information, evidence of expenditure and transaction approvals, evidence of revenue and receipts for auditor as requested.

Maintained the computerized accounting system using Easy Banking.

Reconciled all transactions with the system and ensured all requests were properly managed. SYSTEM ADMINISTRATOR AND BACK-OFFICER

DG Financial Services, Takoradi. July 2012 -Dec 2013 (1 year and 6 months) Responsibilities:

Operated and managed the Mobile Devices used by Field Executives.

Troubleshoots Hardware and software.

Configured and installed new software.

Carried out Network maintenance.

Organized training for newly employed staff.

Offered Computer advice and training.

Ensured the input of only Authorized data into the system.

Ensured that transactions were correctly keyed into the system.

Ensured adequate backups were kept for all input data. MONITORING, MARKETING AND RELATIONSHIP OFFICER

DG Financial Services, Takoradi. May 2012 to May 2013 (1 year) Responsibilities:

Supervised the activities of Field Executives.

Identified all individual Field Executive for field auditing of their client’s passbooks.

Called and checked on registered and inactive clients then followed up with visits where necessary.

Ensured that all absentee Field Executives were provided with the adequate cover on the field.

Sampled Clients complaints and tried to address them.

Ascertained Field Executive performance on the field, and took an assessment of clients.

Promoted the products and services of the company to potential clients.

Registered new clients.

Solicited for and facilitated investments.

CUSTOMER SERVICE OFFICER (NATIONAL SERVICE)

Social Security and National Insurance Trust, Takoradi Nov.2010 to Nov.2011 (1 year) Responsibilities:

Informed and adhered to concerns and provided satisfying solutions to issues.

Received incoming calls and invited clients to the office by way of calling.

Replaced lost Membership Certificates for Clients.

Supervised Students’ Loan Guarantorship, Guarantor replacement and loan repayment.

Checked Statement of account, Students’ Loan indebtedness and guarantor status.

Participated in clinics and workshops organized for Contributing Companies.

Completed SS1C, SS1A and Pension/invalidity/Deceased (DS) forms for clients. Gideon Teye Ahuluter Page 3

EDUCATION

AND TRAINING

August 2005 to May 2010. Bachelor of Arts

University of Ghana, Legon, Accra (Ghana)

Political Science and French (Combined Major)

Sept. 2008 to Aug. 2009. Intermediate French Course. B2 University of Lausanne. Lausanne (Switzerland)

Français comme langue étrangère (FLE)

Sept. 2004 to May 2005. Certificat d`Études de français Pratique 1er Degré. Alliance Française, Takoradi (Ghana)

Grammar Orals Comprehension

Sept. 2001 to June 2004. Senior Secondary School Certificate Examination Mfantsipim School. Cape Coast (Ghana)

Economics, Geography, Mathematics and French.

CERTIFICATES

COURSES

2011 -2012. Certificate Courses in Conflicts Analysis, Negotiation and Conflict Management, and Interfaith Conflict Resolution. United States Institute of Peace.(U.S.A) 2007 Certificate in Statistical Package for Social Sciences (SPSS) University of Ghana, Legon (Ghana)

Language Skills English (Fluent)

French (Very Good)

Spanish (Basic)

Ga-Adangbe, Fante, Twi (Fluent)

Communication skills Good communication skills gained through my experience as Marketer, Customer service Officer and Relationship Officer

Organizational and Managerial Leadership (Was responsible for a team of 15 field executives) Computer skill Good command of Microsoft Office™ tools, Typing, Using the internet, networking, Administration, Web design, IT Project management and database fundamentals, Conversant with using EASYBANK application software and Flex cube. Positions held & Membership Treasurer (ROTARACT Club of Takoradi-Ghana), June 2015 to June 2016

Project Director (ROTARACT Club of Takoradi-Ghana) 2011 to June 2015

General Secretary (Childs’ Right Club, NUPS-G, Red Cross Society: Mfantsipim)

Dispensary Supervisor (Mfantsipim Infirmary) 2002 to 2004 Interests Watching documentaries and listening to music References Mrs. Eva Eshun Odum Mrs. Esther Normesinu Client Engagement Advisor Client Engagement Advisor ECOBANK, Market Circle P.O. Box 114. Takoradi Harbour P.O. Box 114, Takoradi, Ghana Takoradi

+233(0)244611933 +233(0)243045895 / 020*******

ad1yyi@r.postjobfree.com ad1yyi@r.postjobfree.com

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