ERIKA

CAGE

ad1yye@r.postjobfree.com

253-***-****

Spanaway, WA 98387

PROFESSIONAL SUMMARY

Menards - Plumbing Department Manager

Williston, ND • 06/2013 - 09/2018

Jore - Shop Manager

Ronan, MT • 01/2003 - 08/2011

WORK HISTORY

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Established team priorities, maintained schedules and monitored performance.

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Maintained safe working environment by enforcing adherence to safety and security protocols.

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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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Trained team members in successful strategies to meet operational and sales targets.

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• Assisted in recruiting, hiring and training of team members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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SKILLS

• Plumbing Systems

• Maintaining Clean Work Areas

• Process Improvement Initiatives

• Consultative Sales Approach

New Construction and

Remodeling

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• Inventory Control Processes

• Loss Prevention Goals Monitoring

Merchandise Promotion and

Display

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• Flexible Work Schedule

• Cycle Counts and Audits

• Delegation and Supervision

• Customer Needs Assessments

• Superior Work Ethic

• Departmental Procedures

• Implementing Pricing Strategies

• Manage Employees

• Handling Complaints

• Retail Security

• Scheduling and Time-Tracking

• Recruitment and Training

• Health and Safety Procedures

Calendar and Scheduling

Software

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• Salesforce Software

• Merchandise Quality Assurance

• Organize Inventory

• Staff Coaching and Training

• Store Reset and Recovery

West Valley High School

Yakima, WA • 06/1985

Diploma : General Studies

EDUCATION

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