Michelle Weatherly

ad1yxy@r.postjobfree.com • 512-***-****

LinkedIn • TX, USA

Summary

Accomplished and result-driven professional with proven track record of optimizing operational efficiency and enhancing organizational productivity. Known for orchestrating seamless coordination between sales, marketing, and operations, delivering precise forecasts, and implementing data-driven strategies. Proficient in tracking and organizing operational data within databases, ensuring accuracy across diverse reporting metrics, including financial records. Skilled in crafting polished presentations and recurring reports, presenting key information efficiently to support decision-making processes. Demonstrated ability to facilitate the execution of special projects and departmental activities, ensuring timely completion and stakeholder coordination. Proven proficiency in streamlining administrative processes, implementing efficient filing systems, and optimizing workflow for enhanced departmental productivity.

Areas of Expertise

Data Analysis & Reporting

Resource Allocation

Project Management

Forecasting & Planning

Operational Oversight

Schedule Management

Administrative Efficiency

Process Optimization

Training & Development

Professional Experience

Dell Technologies, Round Rock, Texas Jan 2001 – Feb 2023

Demand & Supply Planning Senior Analyst, Jan 2012 – Feb 2023

Analyzed market trends, demand patterns, and inventory using WFM, Excel, and call center metrics to optimize North America's Commercial, Medium Business, Small Business, and Consumer Sales service levels. Aligned demand and supply plans with business objectives through cross-functional collaboration among sales, marketing, and operations teams. Collaborated on strategic initiatives with key stakeholders, directly supporting organizational goals. Enhanced workflow efficiency and overall effectiveness of demand and supply planning through continuous process improvements. Generated and presented weekly staffing and capacity outlooks, offering insightful recommendations for queue capacity improvement to the leadership team.

●Awarded Sales MVP at Dell Technologies for Q4 by spearheading effective Black Friday/Cyber Monday overtime planning within operations, significantly boosting sales performance.

Call Center Operations Senior Analyst Call Center Operations Analyst, Oct 2004 – Dec 2011

Directed precise call volume forecasts, optimizing resource allocation and skill prioritization to meet variable service demands. Engineered efficient monthly, bi-monthly, and quarterly schedules for inbound sales, ensuring operational excellence. Executed thorough analysis of headcount and schedules, maintaining accuracy across shrinkages and call forecasts. Developed and sustained methodologies for real-time queue management, ensuring prompt adjustments and accurate reporting. Managed daily schedule exceptions and maintained stringent adherence standards for operational consistency. Led training sessions for enhanced call handling and oversaw Real-Time Adherence (RTA) for swift issue resolution.

●Optimized call center operations through data-driven insights, enhancing efficiency significantly.

●Offered expert guidance to call center management across diverse operational challenges, contributing to swift and effective resolutions that upheld service standards.

●Demonstrated a proven track record of excelling both autonomously and collaboratively within teams, ensuring seamless operations and achieving collective objectives.

Administrative Assistant, Dec 2001 – Sept 2004

Coordinated intricate schedules, supervising appointments, meetings, and travel arrangements to harmonize operations while bridging inter-departmental communication. Structured and monitored operational data in a database, guaranteeing precision across reporting metrics, particularly financial records, and refining administrative workflows. Crafted refined presentations and regular reports, efficiently delivering crucial information to bolster decision-making processes professionally. Enabled the accomplishment of special projects and departmental tasks, ensuring prompt completion and synchronized efforts among stakeholders, thereby enhancing overall productivity.

●Designed and implemented comprehensive training sessions, resulting in swift onboarding and improved productivity for new hires.

●Orchestrated multiple successful company events, demonstrating adept organizational skills and meticulous planning.

●Consistently surpassed performance expectations, delivering results that outperformed set benchmarks.

●Illustrated exceptional organizational and time management abilities within demanding work environments.

●Utilized Microsoft Office Suite and relevant software applications to enhance workflow efficiency.

Additional Experience

Executive Assistant/Facilities Manager, VIEO, Inc., Austin, Texas

Facilities Coordinator, Vectris Telecom, Inc., Austin, Texas

Office Manager, ICG Communications, Inc., Austin, Texas

Program Administrator, Tyson Foods, Inc., Springdale, Arkansas

Executive Assistant to Executive Vice President and Lobbyist, Bank of America, Austin, Texas

Administrative Assistant to Austin District Sales Manager, Bank of America, Austin, Texas

Office Manager/Executive Assistant to President, Menard Electronics, Freeport, Texas

Education

Associate Degree in Applied Science

Brazosport College, TX

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