Angela

Monroe

Toledo, OH. *****

419-***-****

ad1yxf@r.postjobfree.com

General Office Receptionist/ Customer Service Specialist with 6+ years of experience assisting with, and fulfilling Client/ Customer needs, and requirements. A proven track record of using my excellent personal, communication skills to improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Able to work independently.

Experience

OCT. 2022 – NOV. 2023

Staffing Coordinator@ Patrick Staffing. Toledo, Ohio Handled all office procedures. Answered multi-line phones. Scheduled appointments. Kindly greeted and assisted clients. Helped clients complete their application and tax documents. Scanned, edited, and stored files.

Completed outbound call to keep customers and clients up to date. Checked for new job openings to assist in filling them.

Assisted clients with any services needed, within my abilities. Helped obtain new clients and customers. Cleaned the office and surrounding areas. Completed work authorizations and taxes for clients. Would collect, document, input, and set up direct deposit. Opening and closing of the office. May 2017 to October 2022

Receptionist/Driver@ Lovett Dental Laboratory. Toledo, Ohio Assisted in all office procedures. Answered multi-line phones, and directed as needed. Scheduled custom shade appointments. Would kindly greet and assist clients. Created new incoming cases, made calls if needed, and edited them accordingly. Assisted in billing and checked accuracy of billings. Scanned, edited, and stored case files. Packed, prepared, and created labels for out of area shipments. Checked and packed outgoing cases for all deliveries. Assisted in receiving of digital scans and case files. Received and processed credit card payments. Delivered on local route. June 2015 to May 2017

Driver/Housekeeper@ Arrowhead Behavioral. Toledo, Ohio Transported clients to and from outpatient treatment classes. Cleaned hallways, bathrooms, client rooms, offices, cafeteria, meeting rooms, gymnasium, did trash, laundry, helped with snack delivery, cleaned floors with cleaning/waxing machine, ordered cleaning supplies. 2

July 2013 to May 2017

Home Health Aide@ Wiley Homes. Toledo, Ohio

Recorded Medical stats. Counted and tracked moneys daily. Administered Clients' medications. Tested/monitored Blood Glucose levels and assisted in administration of Insulin. Cleaned the house and prepared meals for clients. Drove to take clients on outings and activities. Assisted clients to assure completion of daily goals and chores in a safe manner. Skills

• Data Entry (6 years) • Receptionist (10 years) • Filing (8 years)• Billing (6 years) • Clerical (10 years) • Customer Service (10+ years) •Meal Preparation (4 years) • Multi-line Phone Systems • Dental Receptionist • Home Care • Caregiving • Medical Receptionist • Bookkeeping • Phone Etiquette • Computer skills • Dispatching • Van driver

References

Stephanie Waters Friend/ex-coworker Known for 7 years 419-***-**** Shirley Vanhoosear Friend Known for 5 months 419-***-**** Mary Herrera Friend Known for 5 months 419-***-**** Kimberly Varwig Friend/ ex-coworker Known for 10 years 419-***-****