Kingsley Ubini

Informational Technology Specialist

516-***-****

kingsleyubini@

yahoo.com

Uniondale,

New York

OBJECTIVE

Passionate and detail oriented InformationalTechnology professional seeking Technical Support specialist role where I can utilize my problem solving skills to provide exceptional support to clients..

PROFESSIONAL EXPERIENCE

Information Technology Contractor

Self Employed, New York, 2022–Present

● Provided billable technical services through Fivver, Uptown and Guru.

● Assisted clients with diagnosis of software and hardware issues.

● Encouraged timely and relevant upgrades for clients' products.

● Instituted customer survey to assess software demand. SubstituteTeacher/HelpdeskSupport

UniondaleSchoolDistrict,NewYork,2019–2021

● Monitored students’ performance, behavior, and social development.

● Enhance student learning by optimizing a wide range of instructional approaches and innovative classroom activities.

● Evaluated and revised lesson plans and course content to facilitate classroom discussions and student centered learning.

● Supported students and staff with classroom and chromebook technology support. Information Technology Contractor

Self Employed, New York, 2016–2018

● Provided billable technical services through Fivver.

● Assisted clients with diagnosis of software and hardware issues.

● Encouraged timely and relevant upgrades for clients' products. Student Helpdesk Technician

Wisser Library at NYIT, Old Westbury, New York, 2011-2015

● Diagnosed and resolved technical issues with software, hardware, and network requests.

● Facilitated upgrades to ensure clients had access to the latest products.

● Administered customer surveys to assess software demand.

● Assisted IT manager with updates, resulting in increased efficiency by 49%.

● Worked with a computer database when checking out books.

● Monitored and updated lab computers and student laptops. SKILLS

Mac OS X

Windows OS

Google Suite

User Diagrams

Java Programming

Unix

Data Analytics

Python

Social Media

Problem solving skills

Customer service

experience

CERTIFICATES

MS Digital Literacy

MS Suite

Data Analyst

EDUCATION

Bachelor of Science,

Informational

Technology

NYIT, Westbury, NY

Master of Science,

Data Analytics

Queens, NY

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