Administrative
Resume:
Kimberly Goodlow
ad1yw1@r.postjobfree.com
Crosby, Tx 77532
I’m a multi-talented individual with a drive to succeed in every facet of my life.
I am a compassionate, yet competitive person with a thirst for knowledge.
I have combined 50 years of Superior Customer Service, Banking & Cash Management, Financial Services, Disaster Program Management and Default Foreclosure experience.
Respect plays a major role in my life whether work or play,
Treat others as you want to be treated is what I live by.
Superior Customer Service
Disaster Recovery Program Management
Telecommunications
Financial Services
Accounts Receivables
Foreclosure Default
Administrative Operations
Site Inspections
Microsoft Office
Problem Solving
Verbal & Written Communication
Banking Cash Management
Quality Control
Written Communication
Project Delivery Management
Disaster Survivor AssistanceI
Verbal Communication
Conflict Resolution
DR 4684 ALABAMA-Jan 2023 thru Current
Public Assistance Program Delivery Manager
IM 02
Providing Exceptional Customer Service to assigned Applicants throughout the Public Assistance process.
Working with the State Representatives to ensure Applicant’s approval for Grant.
Utilizing FEMA Grants Manager system throughout the entire process, while assisting the Applicant with Grants Portal for tasks such as uploading general documents, signing off on Damage Inventory etc.
Conducted key informational meetings with applicant in all phases of the process, from the Exploratory Call, Recovery Scoping Meeting, bi-weekly updates, to the Exit Briefing ensuring program eligibility requirements were communicated (both eligibility and ineligibility) providing tailored CRS throughout the entire Public Assistance Delivery Process.
Constant communication with The Applicant, offering assistance and relaying the urgency of required documents not yet received.
Facilitated the delivery of PA grant funding on behalf of applicants; this includes (but is not limited to) developing the list of damage sites, scheduling site inspections, summarizing applicant damages, coordinating requests for information and questions for applicant.
Ensured applicant projects are processed as efficiently and expeditiously as possible.
DR4574-NJ 3-14-21 thru 12-18-21 Public Assistance Site Inspector
IM01
Receive instructions and guidance from Site Inspector Task Force Lead.
Retrieve Site Inspection request via Grants Manager
Utilizing exceptional Customer Service skills set up & compose a preliminary meeting with The Applicant to discuss damages, GPS coordinates & locations.
Assessed damages for Categories A-Debris B-Emergency work, C-Roads & Bridges, D-thru F.
Set up a date to go out on the inspection, including other FEMA agencies to include: EHP, Mitigation and The State Representatives
Bridges, Culverts, Buildings etc.) to document disaster-related damages, validate infrastructure damage
Entered damages, components, measurements, methods of repair onto Site Inspection Report.
Once the Site Inspection is complete, have the Applicant review and sign showing approval
Grants Manager
Communicating and coordinating with other Public Assistance (PA) staff involved in the PA Grants
Program such as EHP & Mitigation to validate if the damage area to be repaired/replaced will comply.
Accessing accurate dimensions, and detailed descriptions of disaster-related damages,
including debris.
Create site maps for the damage area using Google Earth to obtain GPS coordinates
Enter all information from the SIR (Site Inspection Report) into Grants Manager as the DDD (Damage, Dimension and Description)
Notify the Program Delivery Manager of completion.
DR4332-TX 10-16-2017 thru 3-2-18 Emergency Management Sp0ecialist-Individual Assistance
IH 00
Assessed and assisted disaster survivors during federally declared disasters with referrals and recommendations to appropriate disaster programs (SBA, TSA, NFIP, and American Red Cross) which coordinate with Federal, state, local, territorial non-governmental organizations, and the private sector to aid in recovery efforts in devastated communities during and after disasters.
Performed necessary actions that aid in the re-certifications, audits, and recoups and lodging reimbursement from disaster survivor applicants to ensure quality assurance.
Interviewed, Processed, and Approved disaster related applicants for temporary
Tracked fraudulent claims, deposits, and updated information as needed.
Conducted intense case management reviews utilizing NEMIS to determine eligibility for Federal grant.
Informed applicants on how to verify ownership, identification, occupancy, and other needs assistance.
Made outbound calls to IHP- Helpdesk for case review assistance.
Provided crisis counseling to applicants during and after an emergency or natural disaster
Amegy Bank-Mortgage Administrative Support-3-2012 thru 3-2013
Assisted the Vice President with administrative tasks
Updated the policies and procedure manual
Prepared a system for organizing and sending default packages to clients in mortgage default status
Mailed Foreclosure Default packages to clients more than 90 days past due informing them of possible Foreclosure consequences.
Received and called clients requesting payment for past due mortgage.
Received payments & posted to client’s accounts.
Assisted with cash management when needed; to include balancing the ATM machine.
Verizon Wireless Telecommunications-Customer Service Representative 2-2007 thru 10-2010
Obtained a certificate in Communications
Utilizing excellent customer service expose
Advising customers of the appropriate plans for their lifestyle, then making the necessary changes
Utilizing excellent customer service exposing customers to different features of their phone
Assisted customers with payments
Analyzed customers bill with them, then using empowerment remove amounts they may’ve not been familiar or aware of.
Educating customers of applications, fees, taxes associated with their bill that may access charges
Troubleshooting phone issues
Assisted with phone upgrades
AIG/Valic 2-2001 thru 8-2006
Engage 401l/403b participants to assist and educate them regarding their current retirement investment portfolio
Process loans and explain the repayment plan
Educate and process hardship withdrawals, explaining tax consequences and early withdrawal penalty.
Process transfers of value
Process Allocation Changes
Collaborate and work successfully in a team environment
Collaborate with Financial Advisor and process transactions accordingly.
1986-1987 San Jacinto College Accounting
2002-2002 Texas School of Business Medical Billing and Coding
2009-2010 University of Phoenix Human Resources Management
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