LEAH RAMOS

+1-518-***-**** *** Old Harbor Dr, Clifton Park, NY 12065-4389

Extensively experienced and goal-oriented Supply Chain Planner/ Customer Support Specialist with a demonstrated track record of effective Planning, analysis and coordination used in forecasting operational/corporate positions and accustomed to a very dynamic working environment of a multicultural company.

PREVIOUS EMPLOYER:

Infineon Technologies Asia Pacific Pte Ltd

Senior Customer Logistics Management Sep 2022 – Sep 2023

8 Kallang Sector, Singapore 349282

Reason for Leaving: Moved to the US with Family

Proactive collaboration and communication with customer.

Operate within Order Management systems and act according CLM Touch Scenarios.

Avoid escalation situations in collaboration with internal partners by obtaining and verifying customer information.

Analyzing and understanding customer’s demand and order behavior and proactively avoid supply issues by making use of reports and tools.

Proactive provide expected changes in customer demand and align action internally.

Continuously drive the improvement of demand supply gaps.

Coordinate customer locations in regard to order management & logistics tasks.

Proactive collaboration and communication open-orders, delivery plans and lead times towards customer.

Review current operation processes and deployment of improvement measures (e.g. EDI, logistics, programs, Supply Chain concepts).

GLOBALFOUNDRIES Singapore Pte Ltd

Senior Customer Support Specialist Feb 2014 – Oct 2021

60 Woodlands Industrial Park D, St 2, Singapore 738406

Duties and Responsibilities:

Provide customer satisfaction by performing customer support administration function and being the key interface between customer and fab operations

Handled tier 1 customer account of GlobalFoundries. Interface with customer with respect to credit application, purchase order receipt and order entry, monitor on time delivery by obtaining shipment dates from production planners, handle customer expedite request and business forecast updates, provide instruction to shipping team for any special customer request and arrangement.

Identify new customers’ requirements, initiating regular reviews with the customer to ensure understanding of expectation and requirement in order to facilitate successful implementation.

Coordinate and work with various internal partners on various functional activities, managing customer accounts through utilizing available system tools, eg using MES, ERP, APS systems to perform WIP analysis.

Assist Account Management Team with;

Consolidation and update of business forecast

Compilation of customer yield data and die variance claims

Processing of Return Materials Authorization (RMA)

Issuing Quotations to customer

Obtaining reticle quotations from vendors

Distributor/Representative management

VITESSE SEMICONDUCTOR CORPORATION

Production Control Planner Aug 2011 – Jan 2014

ASE Building 2 Woodlands Loop Singapore 738074 (Resident Customer)

Duties and Responsibilities:

In-charge of production planning for our test sub-cons and wafer sort sub-cons

Weekly planning for any customer upside and urgent request

Monthly planning base on Forecasted data from customer and marketing

Coordinate with sub-con counterpart for materials availability

Monitors WIP movement and coordinate with counterpart should the lot encounter any issue

Closely works with engineering team for any on-hold lot/s for quick disposition

Coordinate with shipping team to make sure lots will ship on time to our customers

Monitoring sub-cons timely performance

Issues purchase request to sub-cons

NPI / Ramp up and phase out management

Performs yearly physical inventory and reconciliation at sub-cons

INTEL MOBILE COMMUNICATIONS SOUTH EAST ASIA PTE LTD (Contract)

Division Supply Planner Nov 2010 – Aug 2011

Nature of Business: A multinational company that produces devices for communications and

Duties and Responsibilities:

Global Planning, generation and control of world-wide production from Front-End to Back-End programs for both in-house and sub-con FAB sites

Global inventory management and stock control of Diebank and Distribution Centre’s

Ensure optimal capacity utilization and FAB loading

Capacity planning and Demand-Supply analysis

Raw materials monitoring, allocation plan and management

Material planning under consideration of existing logistic agreements and Change Management

Identify and communicate capacity and materials constraints at Demand/Supply balance meeting and identify unresolved issues and recommend actions to resolve it

Ramp up and phase out management

Early warning management (towards CBA)

Tracks delivery performance-/reliability and response time of FABs

Disposition of Quarantine material and blocked stock

Maintenance and review of some elements in master data

Strategic stock built / pre production; ensure enough supply during line transfers

Decision on manufacturing sites (Fab split); ensure supply on released routes (multisourcing)

DENSO International Asia Pte Ltd.

Purchasing Officer Oct 2007 – Jul 2010

Procurement Team, Logistics & Distribution Department

Nature of Business: Manufacturing of Car/Bus Parts

Duties and Responsibilities:

n-charge of Planning & order placing of spare parts

Plan purchasing strategies based on the forecasted data.

Responsible for inventory planning, analysis, forecast and management by making comparisons and analysis on the history orders & forecasts and customers’ orders & forecasts

Ensure continuous availability of products to meet customer demands while achieving balance amongst customer service, costs and inventory levels.

Organize and control the inventory of materials

Work closely with Engineering & Support prototyping and developmental project purchases.

Monitor performance of suppliers in terms of on-time delivery and quality.

Arrange payment and resolve payment matters with suppliers.

ROHM Electronics Semiconductor Philippines INC.

Group Leader - Production Planning and Control Feb 2003 – May 2007

Test Probe Department, Test Engineering Division

PTC Carmona, Cavite

Nature of Business: Manufacturing and Testing of Probe Cards

Duties & Responsibilities:

In-charge of production planning, scheduling and Ship schedule

Ensures on time delivery of customer-required goods through strategic planning, monitoring of WIP and communicating with both manufacturing and Japanese counterparts.

Responsible for issuing Quotation to customers

Prepares Shipping Documents and coordinate with Forwarders

Responsible Daily Progress Report – Daily WIP inventory, job progress per process, delay jobs and the reasons of delay

Perform Outsourcing / Procurement from time to time

Outsource supplier for main materials needed for production

Coordinates with supplier and checking of actual products/materials

Coordinates with end user of the materials and gets final approval from Department Manage

SKILLS / TOOLS

Oracle, SAP, Microstrategy, Business Objects, Request and Promise User Interface (RAP-UI), I2 Online, Factory Works, PointMan, PR Manager, Microsoft Office (Excel, Word, PowerPoint, Outlook), Lotus Notes, CIGMA (AS100 and AS400), Cooperated Aftersales Logistics System (CALS), Export-Import System (EIS), APAL, e-PR system, and D-Linx.

EDUCATIONAL BACKGROUND

BS Information Management (IT) STI College Southwoods

June 1996 – May 2000 Carmona, Cavite, Philippines

Date of availability : as soon as possible

Status in US: L2 visa

Linkedin account: https://www.linkedin.com/in/leah031679ramos/

Email Address: ad1yvy@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/leah031679ramos/

Reference available upon request.

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