Lori Krauter

484-***-**** ad1yvh@r.postjobfree.com

West Reading, PA 19611 linkedin.com/in/lori-krauter-13177024b/

SENIOR COLLECTIONS SPECIALIST ADMINISTRATIVE ASSISTANT

Collections and administrative specialist with progressive career leveraging organizational, communication, and relationship building expertise to support revenue cycle and operational processes and procedures. Empathetic communicator who connects with customers and staff to overcome and resolve obstacles. Respected by coworkers and leaders for professionalism and diligence, characterized by focus on organization, workflow prioritization, and multitasking to consistently accomplish and exceed goals and standards.

Areas of Expertise

üAdministrative Support

üCredit & Collections

üCustomer Service

üAccounting AR / AP

üRecords Management

üConflict Resolution

üSkip Tracing & Research

üBilling & Negotiations

üHuman Resources

Technologies: Microsoft Office Suite Office 365, Calendar, SharePoint, Microsoft Teams, Zoom, Oracle / iProcurement, Adobe Acrobat, QuickBooks, Google Calendar, ServiceNow

PROFESSIONAL EXPERIENCE

GXO Logistics, Inc., Hybrid Quakertown, PA 2020 – 2023

Administrative Assistant

Support senior professionals with day-to-day tasks, overseeing correspondence, reports, calendars, travel, logistics, meetings, and events. Prepare purchase requisitions and requests for payment, manage budget and inventory. Record and track human resources and hiring activities including new hires, transfers, terminations, job classification changes, and merit increases.

Masano Auto Group., Hybrid Reading, PA 2010 – 2020

Senior Collections Specialist, 2015 – 2020

Promoted to identify and collect delinquent payments on credit accounts, damage claims and non-payable checks and to return merchandise in accordance with Fair Debt Collection Practices Act (FDCPA), perform skip tracing to locate customers, set up repayment plans, research and resolve account disputes, and file with Magisterial District Court.

Conferred with customers to overcome reasons for overdue payments, review terms of sales or service, and arrange debt repayment and establish repayment schedules based on individual financial situations.

Achieved 95% collection rate on previously uncollectable debt ranging from $10K to $100K across 4 locations.

Administrative Assistant Office Manager, 2010 – 2015

Hired as Administrative Assistant and advanced to Office Manager to oversee daily operations, supervise administrative staff and employee performance, optimize office policies and procedures, and provide office support, including data entry, customer service, and email correspondence.

Saved company >$10K annually by creating and implementing productivity improvement plan.

Decreased staff turnover by 15% and boosted employee engagement through appropriate selection, orientation, and training.

Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.

Rebuilt client trust and developed powerful relationships with employees and customers, and increased sales; relationships build are still in action today.

Additional Experience

Scheifley's Tree Service, Hybrid Boyertown, PA 1997 – 2007

Business Office Manager

Led and directed team of 20 to 25 on effective methods, operations, and procedures. Administered bookkeeping functions to generate invoices and handle accounts payable and receivables and oversaw annual operating and capital budget to facilitate profitability.

Developed existing team into high productivity, results-oriented unit through creative initiatives.

Provided accurate customer estimates and won 90% of customers to increase gross sales.

Reviewed monthly financial results with partners to identify opportunities to improve profitability.

Increased sales ~$30K in one year and improved customer relations; represented business in marketplace and developed relationships with key accounts to promote and market business.

Contact this candidate