Catherine Nglam

**** ***** ****** *****

Modesto, Ca 95350

209-***-****

OBJECTIVE:

Obtain and secure a position utilizing my skills and experience. ABILITIES:

Over 10 years of customer service

Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress environment. Proficient in the use of Word, Excel, Powerpoint, Quickbooks, AS400, MAS90, Prelude, SAP. Ability to type 50-55 words per minute.

A self-starter with a can do attitude.

EMPLOYMENT HISTORY:

Mar 2013 – Sept 2018 / VETERINARY SERVICES INC – Modesto, CA Warehouse Lead / Vendor Claims / Returns Clerk

*Checked and received in customer returns

*Reconciled and processed vendor and customer credits

*Handled over 150 vendors via telephone and by email inquiries

*Responsible for contacting vendors and advising on replenishing inventory

*Authorizing returns through vendors and customers

*Billing / Invoicing

*Shipping and Receiving of materials to and from vendors / customers

*Submitting Vendor Claims / Freight Claims on overages, shortages and damages

*Processed and entered data into system for restock of inventory Aug 2009 – Oct 2010 / BENDER WAREHOUSE – Reno, NV

Customer Logistics Representative

*Interact with vendor on replenishing inventory

* Entered and processed EDI orders

*Handled vendor/ customer services inquiries

*Creating Bill of Ladings for freight pick ups

*Processed Freight claims on overages, shortages and damages Sept 2008 – June 2009 / RONBOW MATERIALS INC- Newark, CA Customer Service Representative / Claims Clerk

*Creating RMA/RGA for return of customer product

*Processed freight claims

*Billing / Invoicing

*Responsible for telephone and email inquiries

*Accounts receivables

February 2004 – September 2008 / Gatco Inc – San Leandro, CA Customer Service Representative

*Processed distributor buybacks

*Order entry of customer orders

*Billing / Invoicing

*Handled customer issues via email / phone

*Accounts receivables

*Logging in of customer faxes and request on excel

*Sorting and distribution of incoming mail