Sanford, FL Mobile: 305-***-**** Email: ad1yur@r.postjobfree.com

Care coordinator

PROFESSIONAL PROFILE

Highly motivated Professional Care Coordinator with more than 5 years of experience working in the Healthcare and customer relationship industries. Reliable and honest with a commitment to service excellence and professionalism. Excels in planning, coordinating, and executing tasks within a fast-paced environment. Able to complete tasks within established deadlines. Recognized for having the capacity to identify, resolve, and capitalize on opportunities. Ensure that high standards of quality and service delivery are maintained. Core competencies include:

Medical terminology

Medical Scheduling

iOS, PC Systems

Communication skills

Relationship building

EPIC Medical system

Excellent customer service

Good time management

Strong multi-tasker

Strong work ethics

Word, Excel, Outlook, PPT

Creative problem solver

Works well w/ all diversities

Easily adaptable to change

Attention to detail

PROFESSIONAL EXPERIENCE

Care coordinator Compass Health Apopka, FL Oct 2019 to Apr 2023

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Complete insurance or other claim forms.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Transmit correspondence or medical records by mail, e-mail, or fax.

Maintain medical records, technical library, or correspondence files.

Receive and route messages or documents, such as laboratory results, to appropriate staff. Keep records or prepare reports for the owner or management concerning visits with clients.

Customer Service Representative Walgreens Miami, FL Sept 2017 to Oct 2019

Confer with customers by telephone or in person to provide information about products or services.

Keep records of customer interactions or transactions, recording details of inquiries, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Customer Service Representative Alorica Miami, FL Jan 2015 to Sept 2017

Contact customers to respond to inquiries, notify them of claim investigation results.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Complete contract forms, change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints.

EDUCATION

North Miami Senior High Miami, FL High School Diploma 2008

Brown Mackie College Miami, FL Medical Assistant Diploma 2015

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