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Customer Service Travel Assistant

Location:
Queens, NY, 11375
Posted:
December 14, 2023

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Resume:

Professional Summary

Experienced and dedicated professional with a rich background as a New York City Receptive Tour Operator and successful entrepreneur. Demonstrated expertise in tour operations, client relationship management, and team leadership. Proven ability to create and execute engaging travel experiences for diverse clientele. Seeking a position as a Personal Travel Assistant to leverage my passion for travel and organizational skills, providing clients with seamless and unforgettable journeys.

Professional Experience

CityWalksNY, Inc. (05/2010 – Present)

President/Founder/Owner Tour Guide, Tour Operator

Established and led CityWalksNY, providing entertaining and educational tours to student and adult groups.

Collaborated with reputable tour operators and travel organizations, including Tauck, Club Europe UK, and Equity Travel Co. Ltd.

Managed all aspects of business operations, from itinerary creation to travel arrangements and dining coordination.

Oversaw financial aspects, including income and expenses tracking, invoice creation, and payment management.

Developed and implemented marketing plans and sales strategies, resulting in increased business visibility.

Recruited, trained, and managed a team of freelance tour guides.

Handled transportation logistics, liaised with restaurants, and acquired tickets for attractions and events.

OnBoard New York Tours (06/2009 – 10/2011)

Tour Guide

Conducted New York tours via mini-coach bus, providing narrations and walking tours at various attractions.

Covered landmarks such as Strawberry Fields, Rockefeller Center, Grand Central Terminal, and the South Street Seaport.

Specialized in tours of Brooklyn, highlighting its rich history and contemporary cultural interest.

CitySightsNY (04/2008 – 06/2009)

Tour Guide

Delivered New York highlights line tours on double-decker buses for CitySightsNY clients.

Conducted tours of midtown and downtown Manhattan, Harlem, and Brooklyn.

Career Experience (Previous to Tourism)

NYITrecruit.com (12/2006 – 03/2008)

Sr. Technical Recruiter

Produced and edited job descriptions, SOWs, and online postings.

Co-edited candidate resumes for presentation to clients.

Built a network of candidates through various channels, including recruiting events and cold calling.

Prepared candidates for interviews, negotiated salaries, and managed job postings.

Galen Technology Solutions, Inc. (04/2006 – 11/2006)

Sr. Technical Recruiter

Provided qualified consultants to clients such as UBS, JPMorgan Chase, and Bear Stearns.

Negotiated contracts with consultants and clients.

Sourced and evaluated candidates through various channels.

Design Strategy Corporation (01/2005 - 02/2006)

Sr. Technical Recruiter

Sourced, interviewed, and evaluated technical personnel for potential consulting roles.

Developed and managed client relationships.

Presented qualified candidates, arranged interviews, and negotiated employment contracts.

Network & Co (06/1998 – 11/2004)

Technical Recruiter

Provided qualified consultants and employees to various clients, including Credit Suisse First Boston and HSBC.

Placed personnel in various IT/MIS roles.

Education

City College of New York (CUNY)

English Literature & Communications, 1992 – 1995

References

References furnished upon request.



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