DANIEL MCCLURE

**** ******* ****** **** *********, Florida 33948

Mobile: 505-***-**** ad1yty@r.postjobfree.com

Qualifications Summary:

• 18 years of experience providing exceptional customer service experiences in athletic fields maintenance, landscape architecture, and busy telecommunications call center environments.

• Polished and professional with a bilingual proficiency in both English and Spanish.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Relevant Professional Experience:

City of North Port, Florida

Athlethic Fields Specialist III, June 2021 to Present Maintain the City of North Port’s baseball, softball, soccer, golf fields and volleyball courts. Run heavy equipment including tractor mowers, Z-mowers, SandPro, Reel mower, loaders, and sod-cutters. Obtained Class B Commercial Driver’s License, February 2022. Owner/Operator DMac Specialties, Port Charlotte, Florida, March 2010 to June 2021 Owner/operator of landscape management company. Landscape architecture, lawn care, sod installation, tree removal, sprinkler systems, maintenance and repair/replacement of landscape curbing and decorative edging. Construction work including drywall, taping, texturing walls; forms for concrete, concrete work, finishing. Provide my own administrative work, tech support, taxes and insurance. Coordinate and process quotes, procurement requests, and purchase orders and invoices for equipment and supplies. Schedule all client meetings, maintain calendar and coordinate special programs for clients. Prepare annual budget and tracking. Make all arrangements for transportation and logistics. USAA, Tampa, Florida

New Member Solutions Senior Specialist, 2-40 Property Casualty Insurance Agent License, January 2019 to June 2021

Sales representative servicing New Member accounts for property and casualty insurance coverage. NEW YORK LIFE INSURANCE COMPANY, Tampa, Florida

Sales representative, 2-14 Resident Life (Including Annuities & Variable Contracts) Agent License, April 2018 to January 2019

Sales representative offering whole life and term policies to new and existing policyholders, AARP members.

SKYBRIDGE RESOURCES, Tampa, Florida

Customer Service Representative, October 2017 to March 2018 Provided AARP customers with information and assistance with their life insurance policies. Handle customer accounts, billing and entry level sales.

DANIEL MCCLURE

2456 Rainbow Street Port Charlotte, Florida 33948 Mobile: 505-***-**** ad1yty@r.postjobfree.com

FIDELITY CORPORATION, Albuquerque, New Mexico

Sales Associate III Bi-Lingual (Spanish), July 2016 to April 2017 Support Health and Welfare Division with corporate benefits and consulting projects. Handle customer inquiries, complaints, benefits questions and changes due to life events. Contributions:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 50 to 100 inquiries in any given week and consistently met all performance benchmarks.

• Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, attendance, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. SPRINT CORPORATION, Rio Rancho, New Mexico

Consumer Account Services Representative, 2006 to 2016 Provide first level inbound telephone support for customers with Sprint's products and services. Contributions:

• Achieved 2-14 Resident Life (Including Annuities & Variable Contracts) Agent License. Maintained highest percentage of AHT, hired into New York Life among the top 3 candidates.

• Resolved an average of 250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

• Contributed to superior team performance by improving lead-generation; sales-tracking techniques. Previous field experience includes customer service assignments for Moriarty Corporation, Dallas, Texas, and Chamberlain Roofing, Arlington, Texas.

Training and Education Completed:

NEW YORK LIFE INSURANCE COMPANY, Tampa, Florida

Completed 40- hour Wilson Course. Level 3 Sales Training. Achieved 2-14 Resident Life (Including Annuities & Variable Contracts) Agent License. Post licensure LOMA training. SKYBRIDGE RESOURCES, Tampa, Florida

Completed 90- day orientation for customer service and insurance sales. Manage incoming calls; build rapport, listen, clarify and manage conversational flow; manage upset customers, resolve conflicts and challenging situations; deliver outstanding service, exceed expectations and build long-term loyalty. Sprint STAR Customer Service Skills Training, Rio Rancho, NM, April 2006 to June, 2006 Completed five 4-hour modules of customer service training. United States Army, Hawaii, USA, Advanced Training in Military Law Enforcement, Sharp Shooting and Field Operations.

El Paso Community College, El Paso, TX, Liberal Arts, Sociology, Military Law SKILLS: MS Office. Class B Commercial Driver’s License. Fluently speak, read and write Spanish and English. Landscaping and heavy equipment including tractor mowers, Z-mowers, SandPro, Reel mower, loaders and sod-cutters.