Customer Service Administrative Support

Angelia Copeland

Virginia Beach, VA ***** * 757-***-**** * ********@*****.***

CUSTOMER SERVICE / RECEPTIONIST

Exceptional Problem Solver…Providing Excellent Customer Service… Building Loyal Relationships

Administrative Support Professional offering versatile office management skills. Proficient in Microsoft Office Suite, punctual, reliable and energetic. Efficient and effective contributor well suited for fast-paced environments requiring attention to detail; excellent collaborator and communicator verbally, electronically and in writing.

HIGHLIGHTS OF QUALIFICATIONS

Consistently recognized for proven capability in office administration

Formally recognized through the company’s Employee Recognition Program for going above and beyond by playing an instrumental role in cost saving measures

Selected by manager to assist with file closures, serve as a customer liaison on secondary claims, and resolve complex claims processing issues

Developed a strong understanding of insurance policies and legal issues through continuing education, evidenced by the completion of voluntary, employer sponsored training programs and enrollment in the Associate in Claims program

CORE COMPETENCIES

Confidential Records Management

Database Management

Efficient Time Management

Active Listening

Microsoft Office Suite

Notary Public

Office Administration

Problem Solving

Attention to Detail

EDUCATION AND TRAINING

Certificate, Medical Billing and Coding, Tidewater Community College, Virginia Beach, VA March 2016

Associate in Claims, The Institutes, Malvern, PA July 2016

Diploma, Computer Specialist, Tidewater Tech (now Centura College), Virginia Beach, VA

Certificate, Accounting I, Century 21, Junction City, KS

WORK HISTORY

Norfolk State University at the Virginia Beach Higher Education Center, Virginia Beach, VA

Administrative Office Specialist II/Receptionist 3/2016 – 5/2023

Served as a point of contact for students, visitors, C-Suite leaders and faculty to Norfolk State University with noted exceptional contributions, specifically:

Warmly greet all visitors, screen and route all incoming telephone calls to appropriate persons.

Compose mass mailings in support of program/workforce development and special programs.

Accurately verify, input and update student records into database.

Order and procure office supply materials, while maintaining exceptional vendor relations.

Lead projects which included creating weekly budget reports, accounts receivable, forecasting, audits, initiating/processing student registrations and payments of sponsored students under various organizations.

Actively seek avenues to take initiative, quickly learning new concepts and procedures.

Responsible for managing $50,000 - $80,000 budget.

Avis Budget Group, Virginia Beach, VA

Liability Claims Assistant 2010 – 2015

Assisted with initial fact gathering on new accident reports, providing administrative support to the Liability Team, as well as assisting the Claims Manager with special projects as needed.

Provided logistical support to managers, adjusters and examiners with claims caseload and correspondences.

Managed 100% of bankruptcy cases daily by resolving or distributing to proper department.

Investigated 10-15 claims issues daily and drafted responses to urgent requests.

Worked closely with Special Investigations Unit (SIU) in resolving fraud claims ranging from $20,000-$50,000.

Attended ongoing training sessions, workshops, and events throughout the year to improve claims knowledge.

Contact this candidate