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Supply Chain Customer Service

Location:
Raleigh, NC
Salary:
50000
Posted:
December 14, 2023

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Resume:

JAMES McCARTHY

Raleigh, North Carolina ***** ad1yti@r.postjobfree.com 919-***-****

https://www.linkedin.com/in/james-mccarthy-782353214

SUMMARY

Supply chain and logistics professional with record that includes playing key role in continuous improvement initiatives that saved two clients $625K and $250K, respectively; and expertise which includes:

Data Management & Analytics

Building Stakeholder Relationships

Sales & Customer Service

Data Reporting & Visualization

Training & Performance Management

Innovative Problem Solving

Supply Chain Management

Written & Spoken Communication

Reasoning & Critical Thinking

International Freight Logistics

Transportation (Air, Land, & Sea)

Presentations & Public Speaking

Technical Skills include: Advanced Microsoft Excel user with experience in Visual Basic for Applications for MS Excel; experience in MS Access, PowerPoint, SQL Server, and VBA for Excel; and Oracle and SAP order and TMS platforms.

CAREER HIGHLIGHTS

Spearheading multiple initiatives that have continued to increase revenue and decrease costs, including:

Playing an instrumental role in saving one client $625K and another client $250K.

Training, developing, and coaching individuals and teams who experienced professional growth and success.

Earning a reputation throughout career for contributing to the success of customers, colleagues, and communities through empathetic listening, problem solving, and continuous learning for continuous improvement.

Leveraging the power of VBA for Excel in reducing time needed to transform raw metrics into structured data sets that can be analyzed, refined, and delivered to internal and external stakeholders.

Automating and decreasing cost of report-production process and ongoing cost analyses.

EXPERIENCE

Stevens Food Group, Raleigh North Carolina Contract Position -July, 2023- October 2023

Purchasing Analyst

Performed analysis of daily, weekly and monthly usage reports for multiple clients; created automated solutions for reporting management with VBA for MS Excel reports. Created commodity reports for internal and external stakeholders.

PowerScure, Durham, North Carolina Contract Position -February, 2023- June, 2023

Supply Chain Analyst

In ERP: created reports detailing KPIs for vendor performance and reliability; managed, analyzed and automated daily cycle count activities and performance for warehouse inventory team; engaged procurement team to analyze and validate purchasing activities; as buyer: created and managed purchase orders for procurement team for a variety of suppliers. Created productivity macros in VBA for Excel to benefit multiple teams for regularization of reporting activities.

Telit Wireless, INC., Durham, North Carolina August, 2021- November, 2022

Logistics Coordinator

Manage order, delivery creation and document flow in SAP; created multiple productivity macros (VBA for Excel and Outlook) for customer reporting creation and distribution, saving several hours of manual process management per week.

KUEHNE+NAGEL, INC., Raleigh, North Carolina 2012-2021

Planner, Freight Logistics

Plan moves of $2B+/year in freight for $60B pharmaceutical client (2015-Present) and $500M/year in freight for $45B automotive client (2012-2015) between domestic and international locations via air, ground, and ocean.

Manage tens of thousands of outbound international deliveries annually, as well as communication with warehouse origin, forwarders, consignees, and clients, including export documentation.

Spearheaded communications with applications support team that helped refine processes within planning platform, benefitting all stakeholders including other planners, clients, carriers, and consignees.

Leveraged VBA to produce macros for Excel and Outlook in order to more efficiently:

Analyze master data for consistency and integrity.

Align with internal logistics partner manager group and carriers for lane implementation and on-boarding.

Reduced OS&D (overages, shortages, damages) by 75%, as part of global quality initiative, which included: determining root cause and corrective action; improving management of non-conformity requests and reports; and extracting, analyzing, and refining critical raw data from carriers, clients, and shipping sites.

Spearhead multiple initiatives that have continued to increase revenue and decrease costs, including:

Generating savings of $120K/year by leading client continuous improvement and cost reduction efforts.

Increasing productivity 15% by creating macros that streamlined manual reporting processes and production.

Advancing search-query methodologies by leading several clinics for its other planners.

Conducting continuous improvement studies aimed at optimizing domestic and international lanes.

Recent Projects & Accomplishments include:

Initiating project involving creating time-saving macro to assemble several of carrier’s relatively unstructured data sets into large structured one, where main solution took under a day; completing a number of rate files for a particular lane; and, because another team had been unable to, being asked to do the same for several other files.

Completing numerous continuous improvement projects for clients, including: a sea freight consolidation study for major cosmetic client that realized approximately $625K in savings for them; and a parcel-to-LTL consolidation study for large global pharmaceutical client that saved them $250K.

Creating macros that automated and reduced cost of: report-production process for pharmaceutical client, raising visibility of on-time, in-full (OTIF) KPIs; and ongoing freight cost analyses for TL, LTL, air, and ocean lanes.

Saving substantial number of man-hours by: capitalizing on strong VBA skills to clean and reformat semi- or unstructured data; and creating and installing helpful user-defined functions (UDFs) in Excel as add-ins.

EARLIER EXPERIENCE

Managed all aspects of three high-end retail bicycle stores generating $1M-$2M+ in annual revenue, two that specialized in triathletes, including sales, service, purchasing, accounts payable, and bank deposits.

Sold homes valued at up to $750K as a residential real estate broker.

EDUCATION

THE UNIVERSITY OF NORTH CAROLINA, Greensboro

Bachelor of Arts in Philosophy and Minor in Business Administration with 3.69 GPA

HOBBIES & INTERESTS

Cycling, running, volunteering with Boy Scouts and swim team



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