PRASANTH KUMAR

Mail ID: ad1yt5@r.postjobfree.com

Contact:903-***-****

PROFESSIONAL EXPERIENCE:

●Around 9+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up-to-date industry knowledge including 5 years of experience as a Salesforce CRM Administrator, Developer and Consultant, Configuration and Customization, Requirements Implementation, Data Migration and Support of Salesforce CRM. 4 years of experience in Java/J2EE technologies.

●Experience in developing the Apex Classes, Apex Triggers, Asynchronous Apex, Visualforce pages and Web services enforcing best practices of apex programming.

●Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.

●Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

●Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.

●Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).

●Good understanding of Sales cloud, Service cloud and Marketing Cloud usage.

●Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.

●Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

●Expertise in using SOQL queries and DML operations in apex programming respecting the salesforce governor limits.

●Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

●Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word & Excel, development of clause libraries and contract templates.

●Experience with both Sales and Service Cloud that provides Salesforce Customer Support and Customer Management.

●Experience in marketing Campaigns and Email Campaigns with Eloqua and Salesforce Communities respectively.

●Extensively worked on salesforce reporting and created Reports, Dashboards, Custom report types as required.

●Hands-on Experience on the API testing using web services.

●Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.

●Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

●Experience in building reusable UI components and pages with Lightning component framework.

●Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

●Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

●Creating Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Lightning Process Builder, Page layouts and search layout.

●Hands on experience in deploying the components using Eclipse force.com IDE and Change sets.

●Experience in implementing Live Agent, Web-to-Case and Email-to-Case.

●Hands on Experience in installing and configuring App exchange products such as Timba Surveys, Mail chimp etc.

●Hand on Experience on SOAP API, REST API, Call outs, Batch and Schedule Apex Programs.

●Involved in Data Integration and Migration using Force.com Apex data loader, Dataloader.io and web based import wizard.

●Hands on experience in developing pages using web technologies such as HTML, XML, CSS, JQuery, Bootstrap, JavaScript and AJAX.

●Involved in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services.

●Experience in writing Apex Test classes to achieve75% code coverage before deploying the code to production.

●Provided customers with best practice solutions as related to Salesforce CRM.

●Excellent analytical, debugging skills and documentation skills.

●Wrote Shell scripts and Perl scripts for day-to-day Administration and create Perl scripts to automate the deployment.

●Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.

●Extensive experience in data migration and integration using Data Loader.

●Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.

●Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

●Proficiency in Object Oriented Languages like Java, J2EE, C, C++, C# and other Java technologies.

●Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.

●Extensively worked on Hudson, Jenkins, Teamcity and Bamboo for CI and for End to End automation for all build and deployments.

●Extensive experience using MAVEN and ANT as build tools for the building of deployable artifacts (jar, war & ear) from source code.

●A team player with effective interpersonal and communication skills, adapt at building productive relationships and building rapport with a diverse set of individuals.

EDUCATION:

● Bachelor of Engineering in Computer Science and Engineering, in Bharath

University from India - 2012

CERTIFICATIONS:

●Salesforce Platform Developer 1

●Salesforce Certified Administrator

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex, SOQL, SOSL, DML, Asynchronous Apex Visualforce Pages, Triggers, Custom Objects, Custom Settings, Service Console, Lightning Process Builder, Service Cloud, Sales Cloud, Marketing Cloud, SOAP and REST Web Services.

Salesforce Tools

Apex Data Loader, Dataloader.io, Eclipse, Connect Offline, Workbench, Timba Surveys, Mail chimp.

Databases

MS Access, MySQL, Oracle.

Operating Systems

Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, Linux, Unix

Languages

JavaScript, HTML, CSS, AJAX, XML, DHTML, C, JSON

Other Tools

MS Office Suite, MS Project, WebLogic

Professional Experience:

Client: Edward Jones, Charlotte, NC Mar 2023 - Till Date

Role: Salesforce Developer (CWS)

Responsibilities:

Adding, modifying, or removing Portions of code in modular way as needed without affecting other portions.

Requirement gathering and understanding existing system behavior to enhance and develop the software product.

Coordinating on moving datasets between applications and web services using Rest Api.

Designed and implemented custom solutions within Omni studio to meet unique business requirements.

Worked collaboratively with cross-functional teams to integrate Omni studio into the larger business ecosystem.

making sure of enabling authentication methods along with SSL certification by validating on time to time.

Having good overview of what each respective Api can do and how they are functioning.

presenting good demographics of data mapping and transformation

Using sophisticated methods of UI and backend development using salesforce Sfdx, CLI integration, Lightning web components

creating custom apex logic to transform Json payload to a different structure and attributes and assigning values which are mapped functionally with custom metadata.

Using Rest Api’s for create update and patch operations in both salesforce and legacy application/external databases.

Working with API gateways and pattern

Collaborated with development teams to extend Omni studio functionalities for specific use cases.

Using MuleSoft platform exchange to gather information about Api patterns of appropriate headers and body.

testing out the sample callouts with additional data in Json body structure to find out validation errors on connected/integrated java application to salesforce.

Documenting the error codes for reference of callout failures of the Server and data integrity violation.

Contributing in isolating the application service components that if one fails the reset continue to function.

Sending small amounts of code instead large packets to update code using CI/CD (Circle CI)

Identify, analyze and develop interfaces and integration flows using Mule ESB Any point platform including Mule Runtime, Connector, Design center and Api management.

working with MuleSoft Any point Api platform for designing and implementing Mule API

Client: Dynamic Signal, San Bruno, CA May 2021 – Feb 2023

Role: Salesforce Engineer

Responsibilities:

Expert in knowledge of Salesforce system architecture and developed best practices to scale implementations across multiple Lucid business units.

Written Apex using industry standard best practices and style patterns.

Configured complex integrations between SFDC, Dynamic Signal and other systems through custom API.

Provided recommendations in enhancing and expediting business activities.

Analyzed data integrity issues and developed data migration templates.

Generated data quality reports and resolved data quality issues.

Collected, compiled, and interpreted business data and drafting reports.

Developed test procedures, test plans, and test cases for clients.

Involved in Conceptual design for data warehouse development.

Interacted with client for project requirement and studied the system requirement document.

Attain the defects raised by end user and managed the Defect life cycle for solution.

Analyzed the different systems in regard to business aspect and understand operational data flow process.

Designed and defined the Organization Role Hierarchy and assigned users to those roles.

Developed Integration the Work Order system with Salesforce.com application using Lightning framework.

Developed Components, Controller, and Helper Classes for Integration.

Experience performing on early-stage development of Sales Cloud instances for mid-market or enterprise size companies.

Experience in working with Agile methodology development.

Strong proficiency with Force.com Platform skills (Apex, Lightning, Visualforce, Unit Testing)

Experience with Salesforce sites and Lightning Communities

Experience integrating Salesforce with external systems (REST & SOAP API, JSON & XML, etc.)

Knowledge of Salesforce platform best practices, coding, design guidelines and governor limits

Experience with C# (or Any OO languages, like JAVA), with a stress on interacting with Salesforce APIs

Experience developing with PostgreSQL and SQL Server.

Salesforce Platform Developer certification and Salesforce Admin certification

Excellent communication, documentation, and organizational skills and therefore the ability to relentlessly prioritize.

Client: Workday, Pleasanton, CA Jan2020-Apr2021

Role: Salesforce Lightning Developer

Responsibilities:

Responsible for customization of Salesforce.com Classic to Lightning.

Setup and deployed Salesforce.com from the ground up for 1250+ users.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Used refined global search in Lightning by developing Apex classes and Controllers.

Designed and defined the Organization Role Hierarchy and assigned users to those roles.

Configuration of Workday’s business process framework configured conditional rules to guide workflow or validate data as required to accommodate desired outcomes.

Integrating Salesforce CRM and Sales Cloud with Workday Financial Management using a prepackaged connector and Updating customers in Workday when accounts are updated in Salesforce.

Configuring the mapping of all sales and custom objects in Salesforce to objects in Workday.

Configured Service Cloud to handle Case management, Email-to-case routing, Sharing settings in queue-based model.

Implemented Security and record level access using Role Hierarchy, Organization Wide Defaults (OWD), Sharing rules and Manual Sharing.

Defined profiles and configured the Object level access settings and field level access settings to each profile while creating the fields for an Object.

Enhanced functionality to Salesforce.com that included development of custom page layouts, user profiles, Queues, User Groups, Record types, custom objects, validation rules and workflow rules.

create opportunities, contracts, projects, invoices, and resource plans in Workday from Salesforce events.

Developed Components, Controller, and Helper Classes for Integration.

Developed Integration for salesforce.com with Experian System for getting the Loan Details from the Users.

Developed Integration the Work Order system with Salesforce.com application using Lightning framework.

Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.

Worked with Copado tool to migrate data and metadata from one Organization to another Organization.

Worked closely with Business Stakeholders and Product Owners for prioritizing Epics like Marketing strategies and Email Campaigns within and outside salesforce Platform.

Responsible for requirement gathering from business and developing User stories for the dev team.

Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.

Responsible for Documenting Account and Contract processes across different Vendors.

Configured the Contract management and revenue management with using of Apttus CPQ.

Configured and developed the Salesforce application with Apex coding and using Custom metadata.

Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Integrated Salesforce Classic and Lightning with 3rd Party System to get the Conformation for the Callout was Successful with an Email confirmation.

Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Used Apex Data Loader service for loading the data into Salesforce Application using CSV files.

Implement general customizations and configurations in SFDC required for the User Interface to function as designed per the requirements.

Build Apex code to Integrate Multiple 3rd party System XML generation.

Involved in writing the APEX Test Class for Test coverage for the Production data.

Actively involved in integrating the Classic and Lightning for the opportunity record to get the record Data of Transaction

Deploy the solution from the sandbox to the production instance Test the production environment for new features to ensure existing SMB Pilot and National functionality is not negatively impacted.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created mash up between salesforce CRM and Gmail through Force.com AppExchange’s Email integration engine.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Proficient in using GIT and Visual Studio based Salesforce.com to develop and deploy the Code for the Production.

Planned and implemented the requirements gathering strategy.

Worked with Panda Doc integration for sales cloud to manage document processes breaking when switching form classic to lightning.

Developed several Apex Triggers, Classes and Apex API based during the project lifecycle.

Performed as lead for two months with two developers and a Sr .Developer at the time of closing the project.

Environment:

APEX, Triggers, Visual Force, JavaScript, Validation Rules, HTML, WSAPI 19.0, SOQL, SOSL, Web Services, AppExchange, XML, Workflows and Approvals, Apex Data Loader 18.0, Eclipse, Jigsaw, Visual Studio 2008, C# and MYSQL.

Client: Capital One, Mclean, Virginia Dec 2018 – Dec 2019

Role: Sr. Salesforce Developer

Responsibilities:

●Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes.

●Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.

●Working with management and end-users to create and manage workflow rules, data validation, processes, and flows.

●Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

●Created custom fields, pick lists, dependent picklists, and validation formulas to the custom objects.

●Composed with Business Clients and Valuing group to assemble prerequisites for CPQ execution.

●Work directly with Business POC's and independently perform development, testing, implementation, and documentation relates to the SalesForce.com development.

●Experienced in Data Migration using Apex Data Loader, and Third Party ETL tools like MS-SSIS, Informatica.

●Created page layouts, search layouts to organize fields, custom links, related lists and VF Pages on a record detail and edit page.

●Experience working on the permission set to Enable update to Managers fields without triggering the Standard Opportunity Validation rule.

●Used Salesforce CPQ templates paired with DocuSign Envelope Configurations to send an envelope to recipients.

●Process knowledge of CRM processes like Sales, Marketing, customer service and customer support, Business processes and recommended solutions to improve their processes using Salesforce.com.

●Configured and Customized the Salesforce Sales Cloud, Service Cloud, Marketing cloud and Opportunity Management for business support for customers.

●Having experience on REST methods such as Put, Get, Post and delete.

●Configured Germain with Salesforce to understand/Monitor Integration Performance along with User behavior.

●Good understanding of key Salesforce architectural concepts (e.g., API and governor limits, security models and techniques) and how they influence design.

●In-depth understanding of Salesforce. Om’s, Sales Cloud, Service Cloud and Force.com product offerings.

●Worked with native Salesforce quote to cash functionality to design quotes, order management and billing for Back-office operations.

●Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

●Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution.

●Experience working on sales and mostly on Standard opportunity & Account Object.

●Designed and mapped CPQ objects to Salesforce custom objects and involved in Advanced Workflow Approvals.

●Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.

●Configured Pricing factors like variance pricing, volume-based pricing, attribute-based pricing.

●Created a Pop up on the Opportunity stranded Page when even the customer fills the Opportunity Fields if they are missing to check the Checkbox, we need to show a Pop-up Message Without an error.

●Conduct Release Management tasks required to promote tested functionality from sandbox into a production environment.

●Migrate Child org customizations like Custom objects, Custom Tabs, Record Types and Page Layouts to Parent org using Eclipse IDE.

●Migrated Child org data like Accounts, Contacts, Activities to Parent org using Apex Data loader.

●Worked on numerous lightning components.

●Created various charts using Lightning component.

●Worked on cross platform usage of the project functionality using Lightning.

●Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.

●Used Salesforce Lightning Inspector to debug the lightning components during the development process.

●Migrate Child org Reports, Report types, Dashboards, Email templates to Parent org using Eclipse IDE.

●Created a Batch Class for the Deletion of the unwanted files Every Day.

●Created a Sharing rules to give the Read/Write Access to the Manager.

●Mostly Worked on the Admin Support Issues for the Team on Sales Support, Field access Issues.

●Experienced in Sandbox Management, Data Management and User Management.

●Experience in working on source control tools like Tortoise SVN, CVS, IBM Clear Case, Perforce, and PVCS.

●Participate in the training and implementation of new CRM software solutions (including Salesforce), acting as contact between software support teams and clients.

●Experienced working on the Validation rules & Data Loader.

●Experienced working on some of the Apttus Admin issues, Quotes Issues and MDF Activity issues on the Default Currency Issues.

●Identified territory-based and business vertical based record access based on two or more factors such as geographical location and business department.

●Leveraged Territory management for the organization to use customizable forecasting to model territory hierarchy and manage territory assignments.

●Enabled, implemented, and tested Territory Management in a sandbox environment before enabling it in production.

Client: Kabbage, Atlanta, GA Oct 2017 – Nov 2018

Role: Salesforce Developer

Responsibilities:

●Leveraged clients existing IT framework/CRM system for better data visibility and system integration.

●Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.

●Facilitated the creation of test scenarios and test scripts.

●Integrated and administered Salesforce for Outlook (SFO) for large end-user base

●Performed customization using Apex and Visualforce

●Strong knowledge and experience in Siebel System Administration, Management and Production Support, including deployment and migration activities from Development through to Production.

●Lead Developer on subsequent projects integrating Siebel/Salesforce with proprietary systems.

●Frequent formal and informal client interaction

●Creation of Web Services in C# to integrate our internal systems.

●Strong experience in Salesforce Development and Design

●Exceptional proficiency in Apex Classes Visualforce Migration Tool and other programs in Salesforce developer toolkit.

●Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.

●Expertise in APIs, REST API, SOAP API and BULK API.

●Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

●Worked on the CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.

●Hands on experience on creating Custom Objects.

●Used SOQL, SOSL for data manipulation needs of the application using platform database objects.

●Used data loader for insert, update, and bulk import or export of data from salesforce.com objects.

●Designed and developed service cloud and integration.

●Involved in data migration from traditional apps to salesforce using data loader utility.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, ETL Tool, Email Services, Security

Client: Cabot Corporation, India Oct 2016–Sep 2017

Role: Salesforce Developer

Responsibilities:

●Interacted with various Business User Groups to gather the document requirements.

●Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.

●Hands-on experience on Salesforce Cloud functional testing.

●Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

●Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.

●Created workflow rules and defined related tasks, email alerts, and field updates.

●Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.

● Implemented Case Management Automation to track and solve Customer’s Issues.

●Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

● Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

●Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users

●Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

●Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

●Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.

●Interacted with various business team members to gather the requirements and documented the requirements.

●Created custom objects, VisualForce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.

●Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.

●Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

●Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.

●Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.

●Successfully customized SFDC interface Responsible for performing administrative functions in Sales Force CRM such as create/modify pick-lists and lookup fields.

●Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.

●Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.

●Managed users, hierarchical roles, profiles, security controls and territory management.

●Created and deployed complex workflow rules according to the business requirements.

●Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

●Experience in using Bootstrap, HTML, CSS and JavaScript Libraries in Visualforce pages.

●Extensively worked on Salesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment between Developer and Full Sandboxes using Eclipse and Change Sets.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, ETL Tool, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Client: CMarix, India May 2012 – Sep 2016

Role: Java Developer

Responsibilities:

Designing and Developing the Web Application using JSP/Servlets, Struts, spring framework.

Developing Java routines to parse the XML using SAX API.

Responsible for implementing the Hibernate persistence framework for persistent layers.

Wrote CSS file for writing common classes which give the proper look and feel as mentioned in UI standards.

The middle tier was developed using Session Beans, Entity Beans and presentation tier extensively made use of JSP.

Written rules

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