Loan Administrator Finance Manager
Resume:
J EAN L ANCASTER
********@*****.***
Portland, OR
EXPERIENCED LOAN ADMINISTRATOR/UNDERWRITER
Successful track record in reviewing, analyzing and verifying consumer loan applications in a fast- paced and high volume environment by evaluating risk within company and industry guidelines. Expertise in the following areas:
• Customer-Focused Service
• Timely Review & Decisions
• Assessing
Creditworthiness
• Process Improvement
• Client Relations
• Contract Administration
• Risk Management
• Quality Audits
• Customer Satisfaction
EXPERIENCE
Regional Acceptance Corporation, Beaverton, OR 2015 – 2016 Loan Administrator I
• Managed a pipeline of prospects and borrowers in an extremely efficient manner, funding over 30 loans per month
• Conducted rigorous and in- depth investigations of applicant status on applications submitted for funding
• Recognized with consistent high marks on performance reviews for committing the fewest errors per loan file
• Consistently met or exceeded company requirements relating to quality audits
• Collaborated with Loan Processor teams and sales managers to keep customers informed of loan review status
• Built rapport with external/internal customers and established a high level of integrity, honesty and competency on delivering as promised
Home Depot, Hillsboro, OR 2012 – 2014
Flooring Specialist
• Improved customer satisfaction by helping clients purchase the products that suit their needs and preferences, duties included; welcoming customers, approaching potential buyers, offering advice, recommending products, managing installation projects, collecting payments, and resolving any customer issues along the way. Weston Kia, Gresham, OR 2011– 2012
Assistant Special Finance Manager
• Ensured compliance amidst continuously changing underwriting rules
• Arranged financing, and prepared contract packets to close and finalize deals
• Maintained monthly and weekly sales reports, per vehicle gross per unit, and advertising response rates Larry Miller Honda, Hillsboro, OR 2010 – 2011
Assistant Special Finance Manager
• Helped create innovative marketing strategies that successfully showcased car inventory
• Cultivated strong relationships with financial institutions and customers to close sales
• Orchestrated financing arrangements, and prepared contracts for final approval
• Maximized sales by selling warranties and gap insurance
• Trained new special finance managers
2 JEAN LANCASTER_RESUME
Auto Dealership Industry – Multiple Employers, Portland, OR Area 1990 – 2010 Finance Director and Sales Manager Roles
• Worked as underwriter rep for Smartway
• Responsible for contacts in transit reports, collected outstanding receivables to successfully reduce the amount of money due
• Supervised sales staff in the car dealerships, which included recruiting and training employees, assigning tasks, setting monthly and annual sales targets, taking disciplinary actions when needed, and motivating staff
• Assisted in the execution of the business development strategies including marketing plans, marketing pieces, and events
• Improved operations in multiple dealerships to meet and surpass performance metrics, including customer service scores, repeat business, and profit margins
TRAINING CERTIFICATIONS
• Finance Certification from Pat Ryan & Associates, Chicago, IL
• Finance Certification from GMAC Financial, Portland, OR REFERENCES
• Doug Shackelton, Branch Manager, Regional Acceptance Corporation Phone: 330-***-****
• Todd McAuthur, Regional Manager, BB&T Bank
Phone: 303- 242- 3290
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