MAKAYLA M. LIVINGSTON

Goose Creek, SC ***** 843-***-****) ad1yse@r.postjobfree.com

Education

High School Diploma 2015

Lee County High School - Leesburg, GA

Certification : Military Combat Training 2016

Military School Advanced Individual Training - Fort Jackson, SC Certification : Medical Assisting 04/2023

Miller Motte College - North Charleston, SC

Professional Summary

AUTOMOTIVE LOGISTICS SPECIALIST / SUPPLY TECHNICIAN Dynamic and results-driven logistics specialist with a recently earned medical assistant certificate, eager to embark on a rewarding career in the allied health field. Demonstrated expertise in coordinating and optimizing complex logistical operations while ensuring strict adherence to quality standards and regulatory guidelines. Possesses exceptional organizational and problem-solving abilities, along with a strong commitment to delivering compassionate patient care. A dedicated team player with excellent communication skills, ready to apply logistics expertise to contribute to the success of a healthcare facility and make a positive impact on patient outcomes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

TRAINING/ CERTIFICATIONS

PBUSE, STAMIS, ULLS, SAMS 1-2, SARSS-1,

AALPS, AWRDS, NBC, GCSS-Army, Operating

Systems; Windows NT 4.0, 2000, 2003, 95, 98,

XP, Vista, 7; Microsoft Office 2000, 2003, 2007,

2010

Retail Sales Customer Service

Customer Relations

Credit Card Payment Processing

Staff Training

Microsoft Excel

Senior Leadership Support

Shipping Procedures Understanding

Work History

Customer Service Representative 07/2023 to Current FedEx Express – North Charleston, SC

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Automated Logistical Specialist 06/2019 to Current US ARMY

As an Army Automated Logistical Specialist (MOS 92A), I supervised and performed warehouse functions, maintained equipment records, parts, and inventories Utilized Government Policies and procedures to ship, receive, store and issue Army stock Ensure shipments are correct and that all data is logged correctly Review contracts, purchase requests and shipping documents to verify the actual quantities received match

Responsible for establishing and maintaining various documents, reports and following regulation forms to include stock records, inventory, material control, supply reports, and accounting.

Package Handler 09/2021 to 07/2023

UPS

Responsible for sorting and grouping packages according to their intended destinations and load them into appropriate delivery vehicles

Utilize “hand-to-surface” methods when handling packages Daily Task include scanning, reading, and labeling packages to determine correct grouping Move packages into delivery area and load conveyor belts, trucks, or pallets Observes strict adherence to company policies (safety, security, uniform, package handling), Maintain a clean working area, identify errors in package information, defects, and any discrepancies, while collaborating with other warehouse personnel to ensure work efficiency. Followed safety regulations to maintain safe work environment. Removed jams and unblocked conveyor system to maintain flow of goods. Medical Assistant 02/2023 to 04/2023

Beach Medical Weight Loss & Wellness

Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Collected and documented patient medical information such as blood pressure and weight. Called and faxed pharmacies to submit prescriptions and refills. Documented vital signs and health history for patients in clinic and hospital environments. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Assisted with routine checks and diagnostic testing by collecting and processing specimens. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Operations Admin/Package Handler 10/2019 to 08/2021 FEDEX

Responsible for warehouse duties including physical loading, unloading and sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, kneeling and etc. Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service

Assess damaged and incorrectly addressed packages in a timely manner to optimize delivery time

Prepare trucks for delivery with organized and efficient loading of vehicles Brace, pad and support equipment to prevent damage during shipment Receipt equipment and inspect for damages while recording and documenting and discrepancies or damages.

Automated Logistical Specialist 05/2016 to 06/2019 US ARMY

Responsible for supervising and performing management and stock record/warehouse functions pertaining to receipt, storage, distribution, equipment issues and maintaining equipment records and parts

Battalion Materiel Supply specialist in a Special Forces Support Battalion Responsible for maintaining 402 lines of Authorized Stockade List (ASL) valued in excess of

$636,000; specialized in unit level maintenance, administrative data entry, and utilizing using the Standard Army Maintenance System Enhanced (SAMSE)

Provided logistical support to 21 customers throughout deployments; prepared daily, weekly, and monthly reports sent to higher headquarters; Responsible for the training, and employment of 2 junior soldiers

Movements NCOIC in support of a forward deployed personnel in a combat zone consisting of over 3,000 personnel and $500 million in assets and equipment in the CENTCOM AOR; directly responsible for 100% of Command transportation (Air, Land, Sea) and vehicle maintenance management supporting OPERATION ENDURING FREEDOM (OEF), and the GLOBAL WAR on TERROR (GWOT).

Receptionist 04/2014 to 05/2016

Jungle Locs Hair Care

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company.

Contact this candidate