Rodrick D. Freeman

*** ********* ** * Richardson, TX 75080 * 469-***-**** * ad1yr5@r.postjobfree.com

Objective: Seeking to use experience and communications skills to resolve, enhance and transform the face of customer interaction. The primary focus is retention and customer satisfaction. As a result, my personal business endeavors, fostered success and will continue to build long-lasting business relationships. Moving forward, I will use the feedback received from those customer relationships, to better understand and define what true customer service entails.

All Flex USA Incorporated Feb 2013-May 2013

Laser Machine Operator

Responsible for making livestock identification tags for the farming industry. Also, responsible for set up and maintenance of the equipment used and adhering to all safety protocols.

Aegis Group United Healthcare May 2013-June 2014

Customer Service Advocate

Responsible for helping customers understand products and services offered by United Health Care.

Lash Group Eylia Sept 2014-Feb 2015

Insurance Verification Specialist

Responsible for verifying insurance, benefits and client responsibility and accurately enter information into the data base.

All My Sons Moving and Storage Mar 2015-May 2017

Part time Driver/ Crew Lead

Responsible for overseeing the moving crew. Executing customer request, timelines and delegating assignments. Also responsible for driving to pick up and drop off locations.

Barker Bariatric Institute May 2015-Aug 2015

Lead Insurance Verification Specialist

Responsible for verifying insurance, benefits and client responsibility and accurately enter information into the data base all while overseeing a team to execute the same objectives.

Urology Clinics of North Texas Aug 2015-Nov 2015

Insurance Verification Specialist

Responsible for verifying insurance, benefits and client responsibility and accurately enter information into the data base.

James Anderson Engineering and Construction Sept 2015-Jan 2018

Land Surveyor and Crew Chief

As a Land surveyor, I performed a variety of tasks such as updating boundary lines and preparing sites for construction so legal disputes can be prevented. Responsible for producing plats of surveys and describe property. I was also involved with measuring properties and pieces of land to determine boundaries.

Last Second Movers/Last Second Movers May 2017-Current

Co-Owner Operator

Forward-thinking entrepreneur with wide-ranging, multi-faceted experience. Passionate about learning new systems and surpassing clients’ expectations. Thrive in start-up-like environments while excelling at fostering order and ensuring the optimal customer experience – every time.

Ashley Furniture Distribution Center April 2023 – May 2023

Manufacturing and Warehouse Associate

Responsibilities include strategically loading large pieces of furniture into the 26-foot truck in preparation for delivery. The goal is clear to efficiently prepare shipments for the new purchasers.

TruGreen Lawn Care May 2023 – Current

Customer Service Representative/ Account Manager/Sales

Responsibilities include acting as a liaison, providing product services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. I have the pleasure of implementing my people skills to help new and existing customers find the right lawn care maintenance plans in addition to going the extra mile to retain those that may have had a subpar experience with us in the past.

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