Anitra P. Walker Atlanta, Georgia 678-***-**** ad1yqv@r.postjobfree.com

ANITRA WALKER

PROFILE

Detail-oriented and results-driven executive with a proven track record in operational leadership and strategic visioning. Seeking to leverage extensive experience as a Vice President of Operations to drive organizational growth, enhance efficiency, and deliver excellence in day- to-day operations.

EXPERIENCE

VICE PRESIDENT OF OPERATIONS, MERCY CARE, ATLANTA, GA — 2019 - PRESENT Oversee all clinical and social services operations for programming at $25M annual budget Collaborates closely with the senior leadership team to optimize workflows and best practice models. Able to increase patient visits by 15% annually, meet and exceed organizational budget goals, increased funding with two large grants received for $1M each annually. Coach and develop Directors, Administrators, and Managers in data-driven decision-making and strategic planning.

Provide leadership and guidance during government site visits and compliance assessments. (CARF, Medicaid/Medicare, Heath and Human Services Division) - improved Medicaid Compliance by 50% for billing scores

Drive innovation and efficiency initiatives, enhancing patient/client experiences (reducing wait times by 20% in last fiscal year).

Foster strategic community partnerships to advance Mercy Care's mission Collaborate regularly with Mercy Care board members on operational matters and provide reporting to board monthly

Provided oversight and leadership during $22M site expansion project. Led successfully during period of significant growth and during pandemic challenges with staffing DIRECTOR OF CLINIC OPERATIONS, MERCY CARE — 2016-2019 Oversaw services for approximately 15,000 homeless and indigent patients across 12 locations, increasing clinic capacity by 200% during FY18.

Managed a $12 million budget for clinic services, including labor costs and facility maintenance. Developed and implemented a strategic plan to improve patient access, service efficiency, and quality, exceeding federal standards. Provided coaching and development for management staff to enhance budget planning, colleague engagement, patient satisfaction, and program implementation. Anitra P. Walker Atlanta, Georgia 678-***-**** ad1yqv@r.postjobfree.com DIRECTOR OF BEHAVIORAL HEALTH AND SOCIAL SERVICES, MERCY CARE - 2011-2016 Developed and established integrated behavioral health and primary care services within an FQHC. Secured $2.2 million in federal grant funding for new programming. Implemented QA systems, surpassing CARF standards for working with mentally ill homeless individuals. Cultivated relationships with community agencies to expand program resources. COORDINATOR - CASE MANAGEMENT, MERCY CARE — 2008-2011 Led a team of 10 case managers, expanding services to additional counties and patients. Acted as a community liaison to increase linkage opportunities. Developed quality measures to enhance staff performance. FAMILY THERAPIST, BOYSTOWN, DECATUR, GA — 2005-2008 Developed individualized treatment plans for adolescents and their families. Met psycho-social assessment goals with 80% of individuals served. Achieved a 98% approval rating from Department of Juvenile Justice audit. Established a program that improved family function for 85% of served families. THERAPIST, VIEWPOINT HEALTH — 2003-2005

Completed emergency assessments in Emergency Room setting Provided ongoing therapy at Community Mental Health Center EDUCATION

UNIVERSITY OF GEORGIA — MASTER OF SOCIAL WORK, 2003 UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL — BACHELOR OF ARTS, PSYCHOLOGY 1998

SKILLS

-Leadership and Team Development

- Strategic Planning and Vision Implementation

- Operational Excellence

Financial Management and Budgeting

-Stakeholder and Partner Relationship Management and Engagement AFFILIATIONS

BOARD MEMBER OF FIRST STEP, INC.

EXECUTIVE BOARD MEMBER OF SIGMA GAMMA RHO SORORITY, INC. PRESENTER AT CATHOLIC HEALTH ASSOCIATION FOR INNOVATIVE BEHAVIORAL HEALTH PROGRAMMING