JOSHUA C. WILKS

San Marcos, TX ***** ad1yq3@r.postjobfree.com

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills

Customer service

Human Resource

Inventory Planning

Inside and outside sales

Product and service knowledge

Market research and analysis

Territory planning via Google business

Sales expertise

Customer relationship management

Prospecting skills

Experience

Marketing Representative Dec 2019 to Current

Nielsen TV Ratings and Computer Research Austin, TX

Performed in-person cold calls to locate homes that fit criteria as Nielsen homes.

Persuaded selected homes to participate in Nielsen TV, Radio and Computer Research.

Organized given territory sales strategy by using Google business app to set call plan.

Routinely exceeded monthly goals while in the field.

Led team sales during COVID lockdown conducting interviews via phone.

Led the Radio Research team in monthly sales.

Manager May 2013 to Dec 2019

St. Louis Vaper STL VAPOR

Managed day-to-day operation of the largest store.

Acted as Human Resource for all 12-store locations in the St.Louis area including hiring personnel, setting schedules and firing personnel when necessary.

Forecasted product need based on selling trends and ordered product to assure adequate inventory.

Inspected all stores to assure they were clean and up to health code.

Server Apr 2010 to May 2013

O'Charley's Steak House

Rated in the top 5% of the company for customer satisfaction.

Maintained monthly average in the top 10% for food sales per table.

Substitute Teacher May 2009 to Apr 2010

Decatur Public Schools

Taught classes K through 12th grade as requested on short notice.

Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

Server Dec 2006 to Jan 2009

Cheddar's Casual Café

Provided exceptional service to high volume of daily customers.

Led team in carrying out day-to-day tasks with customer service program in mind.

Manager Trainee Dec 2007 to Nov 2008

Hertz Rent A Car

Updated and maintained rental agreement files and documents.

Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

Led the store in insurance sales and profit per customer.

Senior Account Representative Jun 2006 to Nov 2007

Bisk Education

Maintained a customer base of 2500 throughout the United States.

Built professional relationships with CPA's for on-going license renewal.

Received awards for exceeding sales goals.

Roamer Jun 2006 to Jan 2007

Bisk Education

Researched and identified local Certified Public Accounted leads.

Engaged potential CPA customers to sell professional education courses for CPA certification.

Group Manager Mar 2005 to May 2006

Vision Marketing

Promoted to Group Manager based on sales technique and demonstrated coaching and leadership skills.

Coached new employees on sales technique and developing good relationships with clients.

Sales Representative Apr 2004 to Mar 2005

Vision Marketing

Sold sports and leisure tourism packages for Fortune 500 companies.

Averaged over 100 customer contacts per day.

Received prestigious Top Gun award for outstanding sales.

Education and Training

Bachelor of Arts, Speech Communication

Eastern Illinois University

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