Sebastian Porto

ad1yp5@r.postjobfree.com 929-***-****

Consolidated Edison 3/2023-Current

Provisional Customer Service Representative

• Submitted emergency gas/ electricity tickets through integrated dispatch portal.

• Established customer responsibility at NYC premises.

• Provided NYC residents information regarding their utility bills.

• Maintained liaison between customers and other Con Ed deparments.

• Exercised troubleshooting skills upon encountering system issues. New York City Health & Hospitals/Insight Global 6/2020-04/2022 Contact Tracer/Case Investigator

• Utilized Salesforce to conduct contact tracing questionnaire with confirmed and probable COVID-19 cases.

• Initiated communication with individuals infected by, or exposed to COVID-19, as well as conducted follow up interviews via telecommunication while maintaining confidentiality through strict adherence to HIPAA regulations.

• Communicated with, and presented to colleagues through use of Microsoft Teams.

• Coordinated with public health professionals to provide necessary information and resources to assist those in isolation/quarantine.

•Identified pertinent and updated job aids to facilitate to team members using Knowledge Management

• Participated in additional projects including documentation of NYC residents' perception of COVID19 proximity mobile app for citywide database. As well as contacting leads to assist individuals in scheduling COVID-19 vaccine appointments using Smartsheet. Stop & Shop Supermarket 6/2017-1/2021

Lead Associate

• Performed routine maintenance of equipment.

• Updated inventory and communicated necessary adjustments with vendors on a weekly basis.

• Ensured customer satisfaction through careful food handling safety measures.

Skills

• Bilingual: Fluent in written and spoken Spanish.

• Experience working in Microsoft Office (Word, Excel, Outlook) Education

Google IT Support Professional Certificate Completed 2022 Coursera, online

A.A in Liberal Arts & Sciences Graduated 2019

Borough of Manhattan Community College