KEONNA JORDAN

**** ****** ** ******. ** · 678-***-****

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Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Motivated Claims Adjuster for 7 years Specializing in personal property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy, dependable and service oriented EXPERIENCE

2015 – PRESENT

CLAIMS ADJUSTER, STATE FARM INSURANCE

Motivated Claims Adjuster specializing in personal, property and casualty loss and damages. Negotiated peaceful resolutions of all claims with emphasis on fairness and thoroughness, Handled all payments and arrangement for repairs. Policy investigations subrogation expert

● Performed liability investigations for automobile claims as per company guidelines.

● Identified suspicious claims and performed special investigations.

● Analyzed auto damages and made decisions regarding insurance coverage.

● Maintained documents for coverage issues, investigations, thefts and injury claims.

● Negotiated bodily injury and material damage claims.

● Maintained positive working relationships with insurance policyholder.

● Determined settlement options for assigned claims.

● Resolved complex, server exposure claims, using high service oriented file handling and pay process claims within designated authority level.

● Evaluated all claims and policy information and investigate all details for insured and client for various line of business and ensure applicable coverage of individual

● Handled complex calls, conduct special research and complete impromptu assignments to respond to interagency and day to day operational issues 2013-2015

TECH SUPPORT, STATE FARM CLAIMS

Coordinated with level 1 technical support specialist to take over calls outside their level of support. Assisted customer internal and external with difficult technical issues requiring a greater level of personalized care and in greater length. Escalated support desk tickets to level 3 in the most crucial circumstances and after considerable time had been spent on ticket.

● Inbound and outbound calling

● Maintained great customer care while assisting customer and internal employees with system issue

● Updated customer accounts

EDUCATION

ADULT ED, GED ON HAND

SKILLS

● Customer Service

● Communication

● MS Office, word documents, OneNote ect

● Security Analysis

● Licensed Adjuster all 50 states

● Team Management

● Set and organize meetings and training

sessions

2

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