ERICA M. BICE

813-***-****

Zephyrhills, FL

ad1yoq@r.postjobfree.com

www.linkedin.com/in/erica-m-bice

ADMINISTRATIVE COORDINATOR/PAYROLL SPECIALIST/HR ASSISTANT Administrative Coordinator/Payroll Specialist/HR Assistant with extensive experience in customer service and payroll. Trustworthy when handling confidential information. Relied on to test new programs and policies to become a subject matter expert who facilitates training. Ability to perform duties at a high level with minimal supervision. Team player with a positive attitude.

• Organization & Inventory Controller • Meeting Planner

• Time Management • Multi-tasking skills

• Customer Service Expert for Internal & External Customers PROFESSIONAL EXPERIENCE

Florida Custom Mold, Plant City, FL 2022- Present

Assistant Operations Manager

Maintain confidential employee files for a division of 15 employees. Worked with all operation departments to achieve goals. Processed all orders for shipping and received all incoming orders.

• Processed new employee paperwork for HR Manager

• Liaison between production, customer service and quality when needed.

• Work with customers regarding shipping of finish goods and with purchase order issues

• Verified and approved timecards for non-production employees in Paycom

• Maintained employee files including I9 and Benefits information.

• Pulling packing slips and bills of lading for shipping

• Worked with loader to load trucks with finished goods.

• Worked with loader to unload and verify receipt of raw materials.

• Maintained inventory control for finished goods and raw materials.

• Supported and assisted other departments when necessary. Portage Plastics Corporation, Plant City, FL 2020-2022 Support Specialist

Maintain confidential employee files for a company of 30 employees. Worked with supervisors and warehouse manager to ensure correct and proper inventory. Processed all shipping and receiving paperwork for company.

• Processed new employee paperwork for HR Manager to input into PayCor system.

• Verified and approved timecards for each employee in PayCor system

• Maintained employee files including I9 and Benefits information.

• Pulling packing slips and bills of lading for shipping

• Worked with Warehouse Manager to ship out finished goods.

• Worked with Warehouse Manger to receive raw materials.

• Maintained inventory control for Warehouse Manager for finished goods and raw materials.

• Supported and assisted other departments when necessary. ERICA M. BICE Page 2

813-***-**** ad1yoq@r.postjobfree.com

Paradise Inc., Plant City, FL 2018 – 2020

HR Assistant/Inventory Specialist

Maintained confidential employee files for a company of 100 to 200 employees depending on the season. Worked with fruit and plastics divisions to ensure correct and proper inventory.

• Input new employee information into TriNet system and assisted employees to set up their account.

• Maintained employee files by processing department changes, pay rate changes and employment status changes.

• Printed daily timesheets for fruit, plastics, and maintenance departments for corrections to have accurate payroll processing. Then processed weekly payroll in TriNet.

• Sorted and distributed weekly paychecks for all employees.

• Maintained vacation/sick time records for accurate tracking of time.

• Created invoices from shop orders after shipping dates in Great Plains system.

• Created credit memos and applied them to invoices in Great Plains.

• Entered shop orders and processed BOL for shipping department.

• Processed brokerage reports in Great Plains.

• Process inventory corrections and then ran month end reports.

• Assisted other departments when needed.

CHARTER COMMUNICATIONS (Bright House Networks), Riverview, FL 2002 – 2017 Admin Coordinator II

Maintained confidential records for department of 150 employees and identified ways for improvement. Partnered with admin team and customer service lead team on National Customer Service Week activities to create a special and memorable week for company employees.

• Consistently maintained records for department with accuracy as demonstrated in attendance and payroll audits with a less than 5% error rate.

• Subject matter expert on Kronos when company switched from ADP and then trained management team on how to enter payroll data.

• Beta tested the new ADP payroll system and became subject matter expert when company switched from paper time sheets. Trained management and employees on new system.

• Reduced supply expenses by 12% by maintaining inventory and budget each year for 15 years.

• Created budget spreadsheet for employee recognition, morale and supplies to assist director in controlling department expenses.

• Scheduled and set up weekly meetings for 13 teams coordinating between workforce management and department management.

• Developed and implemented training for new hires on Aspect/ESP.

• Maintained PTO calendar for 15 managers/director to ensure management coverage for call center.

• Prepared and sent daily Outlook email of management schedule and department updates and news.

• Worked on ACE’s recognition program including compiling list of winners from performance reports, planning the menu, and booking meeting space for award luncheon. ERICA M. BICE Page 3

813-***-**** ad1yoq@r.postjobfree.com

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science (BS), Business Administration, Peru State College, Peru, NE Advanced Microsoft Excel

TECHNICAL SKILLS

Microsoft Office Suite Programs, ADP, Kronos, Aspect/eWFM/ESP, CMS, TriNet, Time & Attendance System, Great Plains, PayCor, IQMS, Plexus & Paycom

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