SENIOR IT SUPPORT Address: Morocco – Lagos State, Nigeria

Phone:

ad1yok@r.postjobfree.com

linkedin.com/in/mathias-ogah-6349b4a1

Email:

LinkedIn:

Senior IT Support Specialist with 8+ years of experience providing 1st and 2nd line IT support in public- and private-sector organizations. Possess multiple Africa Management Institution (AMR) certifications is Time management, setting smart goals for success, influencing others, also certifications in Cybersecurity from Coursera/University of California Irvine and that of Great Learning Academy, and a HND in Computer Science. Have deep knowledge of software/hardware configuration and change methodology as well as excellent problem solving, client facing and interpersonal skills. Seeking to improve data security and enhance business efficiency at any company that will hire me.

Personal Statement

080******** / 080********

TWPCTech, Ikoyi

Senior IT Support (1st Line) Specialist, March 2023 – Present

• Handled IT service training for new employees.

• Trained some group of SMEs on Productivities tools with emphases on Office 365 & Google Workspace during the Digital Enablement training organized by Rack-Centre and TWPCTech.

• Conducted troubleshooting of software such as Microsoft Office Suites, Windows 10/11, office 365 including managing the office Google Workspace.

• Configured, set-up and deactivating of staff email addresses on outlook issues.

• Upgrade existing IT infrastructure and implement system security enhancements.

• Managed all login accesses and all cPanels.

• Provided support for Apple devices, including iPhones, MacBooks.

• Trained end users to operate hardware and software applications correctly.

• Resolved 98% of IT issues within SLA time frames.

• Initiate the development of the new imolesms (imolesms.com.ng) software with its unique feature, such as child security, debit note, inventory, sms/email, alumni etc.

• Prepared the descriptive feature listing document which explain all feature of imolesms and their functionalities.

• Manage and supervise the development of the new imolesms software.

• Collaborate effectively with team of developer from Tunnox to oversee the development of Odoo ERP for CKL on of twpctech client.

• Perform various demos for imolesms software to twpctech client.

• Onboarded all the schools that subscribed to imolesms.

• Trained team members on how to use imolesms.

• IT gadget procurement.

• Supervise the team of field engineers working at strategy LIRS offices in Lagos.

• Managed all IT gadgets and keep proper inventory.

• Installation of all software that are to be use internally or externally by twpctech client.

• Setting up computers and printers.

Work Experience

MATHIAS OGAH J

TWPCTech, Ikoyi

Assistant IT Support (2nd Line) Specialist, Jul 2021 – Feb. 2023

• Supporting various schools in resolving issues on the old imolesms portal

(imolesms.com).

• Assisting the IT head to resolve some technical issue both from external and internal client.

• Performing various task as assigned by the IT head.

• Installation of Microsoft office suit and other needed software.

• Working as the second line of contact person in the absence of the IT head.

• Involved in the User Acceptance Test (UAT) for UTOM (twpctech tech hailing app).

• Repair and replace faulty hardware components

• Provide solutions to imolesms customer tickets with a 97% success rate

• Improved help desk ticket system by reducing response times by 17% FREELANCER, Ifako, Gbagada

Computer Instructor, July 2019 – June 2021.

• Trained both private and public-school students on computer operation, data processing, word processing, presentation and graphic design.

• Designed various art work for my personal client MEGATEK SOFWARE LTD, Ilupeju.

Graphics System Designer/IT Support, Sept. 2017 – June 2019

• Repair and replace faulty hardware components.

• Installation of Microsoft office suit and other needed software.

• Resolved 98% of IT issues within the office.

• Designed all artworks for Megatek software technology including those used on the website.

• Setting up computers and printers.

NOWNOW NIGERIA, Ikorodu Road.

Operation Support Officer II, Feb. 2013 – Oct 2015

• Resolved and closed 95% of ticket raised by the customers support team.

• Upload Deals and Merchants on the NowNow App.

• Provided support to the App users.

• Liaised with the Dubai team to resolve escalated technical issues.

• Analysed the Edo Inland Revenue Service (EIRS) report and prepared the pivot table.

• Responsible for account activation and deactivation. ADVERTISING TECHNIQUES, Opebi.

Graphic Designer, Jan. 2009 – Dec. 2012

• Designed all artworks for ATL client amongst which is the Okpo’s Amanayabo coronation invite, brochure and supervised the printing of the artwork. NIGERIA BOTTELING COMPANY (NBC), Iddo.

Data Entering Officer, 2007 – 2008

• Entered into the systems, all staff data collected from all deport around Nigeria.

• Ensured that data entered are accurate as they should be. LAGOS STATE POLYTECHNIC (2016)

HND Computer Science

LAGOS STATE POLYTECHNIC (2013)

OND Computer Science

GEMINI COMPUTER COLLEGE (2006)

Certificate in Desktop Publishing

CMS GRAMMAR SCHOOL (2001)

Senior School Leaving Certificate

GOVERNMENT TECHNICAL COLLEGE (1997)

Junior School Leaving Certificate

HAYIN BANKI PRIMARY SCHOOL (1995)

Primary School Leaving Certificate

TRAINING/CERTIFICATIONS

• EUROPIAN BUSINESS UNIVERSITY LEXUMBURG (pending) Certified Associate Project Management

• GREAT LEARNING ACADEMY June 2022

Cybersecurity for Leadership

• COURSERA/IBM March 2022

Intro to Cybersecurity Tools & Attacks

• COURSERA/UNIVERSITY OF CALIFONIA IRVINE Feb. 2022 Certificate in Security Governance & Compliance

• IBM & WAVES ACADEMY April 2018

Mobile Application Development, Mastery Award

• ENTERPRISE DEVELOPMENT CENTER/BOI Oct. 2016

Capacity Building

• AFIRCA MANAGEMENT INSTITUTION (AMI) May 2016

Certificate in Time Management, setting smart goals, influencing other, Stress Management

Key Skills

• Excellent problem-solving skills.

• Excellent knowledge of hardware problems &

application tenacity.

• Excellent knowledge with software UAT

performance

• Desktop Support

• Testing and evaluating new technology

• Excellent skills in Microsoft office suites,

• Knowledge of Office 356 & Google Workspace

Education & Certifications

• Excellent skills in Windows & Mac OS

• Troubleshooting abilities

• Communication skills

• Attention to detail

• Time management

• Customer service

• Ability to take initiative

• Leadership skills

• Conflict management.

• Excellent prioritization skill

Hobbies & Interests

• Playing Football, Snooker & Table Tennis

• Technical Researching

• Watching documentaries.

• Teaching computer operation to adults and youths

• Volunteering at knowledge sharing programmes

• To be provided on request

Referees

Contact this candidate