CURRICULM VITAE

R. BALAJI.

Mobile : +91-988******* G-II, Bhavani Block II,

E-Mail: ad1yo5@r.postjobfree.com SamayapuramCastle, Chandra Prabhu Colony,

Ponnaiammanmedu, Chennai-600110.

OBJECTIVE:

To work with an organization that encourages me to explore my professional skills and upgrading myself with new technologies. I need to contribute my self as a part of the organizational growth. In addition, I am willing to work in a creative environment as a key player in challenging roles.

MY STRENGTH:

Good communication skills both written and oral

Have the ability to grasp things quickly

Hard working and principle centered

Good at organizing people and events.

CURRENT EMPLOYMENT :

Working as a Reporting Analyst in Bank bazaar.com, October 2014 to till date.

JOB PROFILE:

Bank bazaar is an online marketing place that gives customers access to customized rate quotes on loans, credit card & personal financial products such as Insurance products & bank loans (Personal loan, Home loan & Car loan) & credit card offers. I am playing a major role in this company as a Reporting Analyst. Reports are maintained in FTD (For the Day), WTD (Week to Date), MTD (Month to Date) & YTD (Year to Date).

Daily wise productivity report for credit card & loan products.

Hourly submission count based on team & product wise for every hour, Inbound call connectivity & call hang-up. Inflow for the day based on product wise. Auto cancellation report based on product wise.

Daily productivity report based on CRO’s wise, product wise along with team leaders wise.

Daily Cro’s log-in adherence, RM’s login detailed.

Daily performance report as EOD (End of the Day report), which masers the Cro’s Login to Log Out time. Login duration, Ready Duration, & break durations. AHT (Average call Handling Time) Number of Submission based on the product where the Cro’s logged-in, based on this report we can the cro’s complete activity done for the day.

Payroll process which includes (OT, Shift avalanches & Extended shift hours payment) and Incentive’s for eligible Cro’s.

ACHIEVEMENTS:

Out Standing performance continuous for Quarter of 2019 Jul-Sep & Oct-Nov.

Past Employment #1

Working as a MIS-Executive at Tata Teleservices Ltd (Tata Docomo), since February 2014 to October 2014

JOB PROFILE:

Tata Docomo the leading telecom operator in India, I was playing a major role in that company as a Marketing MIS Executive for Postpaid and Prepaid Dongle (Data card) of Tata Docomo. Produce as Photon plus, Photon Max, Photon Whiz, Photon Max Wi-Fi and Photon 3G. Preparing MIS report based on the produce wise usage for Postpaid & Prepaid customers.

All the newly activated customers’ reports are uploaded in Activation Report in daily base need to provide the number of new connections as a MIS in daily base process.

Based on the customer MRP need to provide additional benefit based on the product.

SMS to be shared for all expiring connections.

Decay count for all the produces.

Water fall MIS for Postpaid & Prepaid.

Free Benefit for all FRC customers.

REC Movement Tracker.

Postpaid Billing Revenue Trend.

Past Employment #2

Worked as a Senior Customer Service Associate at First source Pvt Ltd, Chennai since March 2008 to 14th February 2014.

Client: Bharti Airtel the leading telecom operator in India has their backend operations based out of First source, Chennai.

JOB PROFILE: Airtel Money:

Airtel money is an account on your mobile phone. You can now deposit money on to your Airtel money account and use this balance to pay for various products & services through a simple menu on your phone, by create your Airtel Money account now and get everything right on your finger tips. Register online for express account can pay bills, Recharge Phone & DTH, Book Movie Tickets, Send Money, Shop & much more

All the newly activated Customer detail will be trigger in the Customer Dump Report, TRMT Report, Customer Master Dump were the work is purely based on these reports, these reports are the Database of Airtel.

Preparing MIS and forwarding to the respective Clients on Daily Basis as Merchant MIS, Retailer MIS Distributor MIS.

Fraud Management System (FMS)

This involves Pre check Frauds, Activation Dedupe, FMS usage frauds, Reverse Dedupe, Refund Dedupe for all over India.

Pre check Frauds:

All newly activated connections and customer database will trigger in Nikira Application with the help of POS and Arbour Applications Fraud Customer will be identified.

Identified Customers details will be sent for Telecalling.

Based on the Tele calling conform report code SMS will be forward to the Fraud Customer and the confirmation Customer will be auctioned (barred).

Activation level Frauds:

All newly activated customers details will be in the AGEING report, MSISDN reports and Activation reports were the work is purely based on these reports, these reports are the Database of Airtel.

Preparing MIS and forwarding to the respective Clients on Daily Basis.

Credit limit issues

For all the Post-Paid connections based on Customer Credit Verification his/her credit limit will be assigned.

Based on the Usage, Payment and AON (Age on Network) with the Airtel his/her Credit limit will be increased.

Problematic area if newly activated Customers are Out of Home network we have to analysis or guide the Customer to pay additional deposit amount to increase the credit limit.

Analyze the already assigned credit limit to the customer and his history if the customer is given any kind of discounts which is not applicable to the customer.

FMS usage frauds:

Customer Usage will be monitored if any abnormal usage is found we will be sending a SMS to the customer that they have reached there credit requesting them to pay the interim amount to continue their usage.

Focus will be on the Roaming customer.

Internal frauds:

Customer was given any kind of Discounts or Adjustments in the Bills for which the customer was not eligible.

From which User Id customer was given Discounts or Adjustments in the bill.

Under what reasons the customer was given Discounts or Adjustments.

Self-care Payments:

Customer Pays through Credit cards does he pays his bill amount or excess amount if excess means how much he pays excess

Checking whether that belongs to that customer or not.

Reverse Dedupe:

AON will not be considered for all the active connections check whether the customer is having default connections if the out standing amount is greater than Rs.500 then the customer details will be sent for Telecalling.

Based on SEF forms and Telecalling Feedback actions will be taken.

Recovery percentage was an unexpected.

Refund Dedupe:

Customer who wants to leave the network checks whether customer is having any dues for his new and old accounts.

If there is any due customer excess pay or Deposit amount of the new accounts will be deducted and remaining amount will be refund to the customer.

Client Relationship Management:

Managing customer operations & ensuring Client satisfaction by achieving the delivery and service quality norms.

Acquired Knowledge from Clients and used for my innovations and appreciations from the Clients.

Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

ACHIEVEMENTS:

STAR ASSOCIATE Award for Quarter of 2009, 2010 & 2011 for Out Standing performance, Trained for Aspire Programming.

Past Employment #3

Worked as an Associate Collector in First source Pvt Ltd from July 2007 to March 2008.

Client: ICICI the leading bank operator in India has their Credit Card operations based out of First source, Chennai.

JOB PROFILE: Non Contactable Fraud Customers

Tele Calling:

Calling the customer’s to make the payment before the due date, to avoid penalty charge.

Protect the customer’s not to move in next Bucket. In case if the customer’s loss his Credit card to raise a mail to Block the Credit Card.

Customers Tracker:

To maintain the customer’s personal details & Credit Card payment details.

Phone Gram for fraud customers.

Handling customer’s Query’s & solving their issues.

Past Employment #4

Worked as a Faculty and System Administrator in Software Solution Integrated (SSI) Limited, Ooty from September 2003 to April 2007.

JOB PROFILE:

As a faculty I have taught Hardware and Networking, C, C++, LINUX, C# and Web Designing and Dot net.

Assisted and Guided Students on the completion of their Projects which includes Web designing.

And I coordinated Sharva Shishaka Abayan project for training the ruler school students.

ACTIEVEMENTS:

As a System Administrator developed a website for a prestigious resort called CAIRN HILL RESORTS involved my self in various initiatives which resulted in development of the organization.

EDUCATION QUALIFICATION:

COURSE

SCHOOL/UNIVERSITY

YEAR OF PASSING

MBA (HR)

Madras University

2009 - 2010

B.SC (Electronics)

R.V.S Arts College, Coimbatore Bharathiyar University

2000 - 2003

HSC

Government

Higher Secondary School, Ooty.

1998 - 2000

SSLC

St. Joseph Higher Secondary School, Ooty.

1997 – 1998

TECHNICAL QUALIFICATION:

SYSTEM EXPOSURE:

Operating System : MS-DOS, MS Windows 9x.

Database : Microsoft Access,

Packages : MS-Office, Star Office

Networking : Windows NT, 2000 & 2003, LINUX.

Hardware : System Assembling & Trouble Shooting.

LANGUAGES KNOWN:

Languages

To Speak

To Write

To Read

Hindi

Yes

NO

NO

English

Yes

Yes

Yes

Tamil

Yes

Yes

Yes

Marathi

Yes

NO

NO

PERSONAL PROFILE:

Father’s Name : Mr. L.Rabindra Tagore

Date of Birth : 29-08-1982

Sex : Male

Marital Status : Married

Nationality : Indian

Religion : Hindu

Permanent Address : G-II, Bhavani Block II,

Samayapuram Castle,

Chandra Prabhu Colony,

Madavaram,

Chennai 600110.

DECLARATION:

I hereby declare that the particulars furnished above are true and correct to the best of my knowledge.

Date: R. BALAJI

Place: CHENNAI.

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