Customer Service Call Center
Resume:
Amaris Mitchell
1-478-***-**** • ***********@*****.*** • Cumming, GA 30028
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Summary
Skills • Customer service (10+ years)
• IT
• Shipping & receiving
• Inventory control
• Call center
• Interior Design
• Driver's License
• Machinery Operation
• Quality Assurance
• Equipment Operation
• Equipment Monitoring
• Equipment Inspection
• Basic Math
• Automated Assembly
• Attention to Detail
• Assembly and Production
• Computer Skills
• Shipping and Labeling
• Teamwork and Collaboration
03/2022 - 09/2023
Machine Operator, SPS Hanger Clinic, Alpharetta, GA 01/2014 - 05/2022
Sales Associate, Victoria's Secret, Duluth, GA
Experience
• Set up and operate machine tools to produce precision parts and instruments.
• Monitor the feed and speed of machines during the machining process.
• Adjust machine settings to complete tasks accurately.
• Troubleshoot malfunctions in equipment or processes.
• Perform periodic maintenance on machines such as cleaning and lubrication.
• Read blueprints and job orders to determine product specifications and tooling instructions.
• Inspect finished workpieces to ensure conformance with specifications. Maintain records of completed work and production data including volume produced and time required for each task.
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• Load raw materials into machines according to specified measurements.
• Unload finished products from machines onto conveyors or other transport systems.
• Observe machine operations to detect any problems or defects in the finished product.
• Replace worn tools, sharpen cutting tools, adjust machinery components.
• Ensure that safety guidelines are followed at all times while operating machinery.
• Record production information such as quantities produced and materials used on daily logs. Serves customers by helping select products.Drive sales through engagement of customers,suggestive selling,sharing product knowledge.Greets customers in a welcoming manner.
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• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color or style. 09/2019 - 01/2022
Press Machine Operator, Ez Prints, Norcross, GA
03/2007 - 01/2018
Customer Service Associate, Kroger, Norcross, GA
03/2009 - 11/2011
Customer Service Associate, Thredup Distribution Center, Duluth, GA
• Restocked shelves as needed to ensure sufficient inventory levels.
• Inspected finished product for defects and conformance to specifications.
• Operated press machine to cut, bend, form, punch, or straighten metal plates. Adjusted settings on machines such as speed, feed rate, and pressure according to job requirements.
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Handling various customer inquiries,resolving complaints,and upselling products.Helping customers find the right products.A team player.
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• Processed customer orders accurately and efficiently.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Maintained an organized system for tracking customer interactions and feedback.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Followed up with customers after purchase to ensure satisfaction. Escalated unresolved customer issues to the appropriate department or manager for resolution.
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• Created detailed reports on customer service activities. Developed relationships with key clients through regular contact and follow-up communication.
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• Tracked inventory levels of popular items to ensure availability for customers' orders.
• Shipping,packing.Using traditional printing methods.Inventory.
• Provided information about products and services available to customers.
• Maintained an organized system for tracking customer interactions and feedback.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed. 05/2007
Associate's Degree, Interior Design
Georgia Gwinnett College, Duluth, GA
Education And
Training
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