Quality Assurance Provider Enrollment

DIJANA FILIPOVIC

904-***-**** Email: ad1yl3@r.postjobfree.com

EMPLOYMENT HISTORY

**/**/****-**/**/2023 Freedom Mortgage Jacksonville, FL

Property Preservation Specialist

● Responsible for monitoring vacant properties, damaged property that have been left due to foreclosure or a default on a bank

loan

● Responsible for ordering and managing property inspections and preservation needs for properties serviced by Freedom

Mortgage

● Responsible for ordering and reviewing bids for property preservation work and property securing as needed.

● Work with the Foreclosure department, HUD contractors, and Preservation vendors to place properties into conveyance

condition. This can include maintenance, like removing yard waste, home improvement, repairing damages, replacing locks

to secure the home from vandals.

● Work with preservation vendors to ensure all preservation requirements are met and completed timely

● Reviewing photos for quality assurance and completion

● Negotiate and submit bids in database for approval if needed

● Work with Hazard Claim Vendor to file claims, and repair damaged properties.

● Work with local code enforcement officers to remediate any property violations

● Responsible for contacting internal and external parties in order to ensure optimal resolution of escalations related to pre- /

post-foreclosure areas.

03/01/2015-09/09/2021 Novitas Solutions Inc Jacksonville, FL

Provider Enrollment Representative

● Responsible for maintaining the accuracy of the Medicare Part B Provider files

● Review applications and ensure compliance with CMS regulations and internal procedures and protocols

● Obtain additional information via telephone or in writing

● Research and validate information as needed to complete enrollment application

● Determine if both state and federal regulatory requirements are met

● Review supporting documentation for adequacy, make final recommendation on application

● Create enrollment records in applicable system(s)

● Make any updates in system as necessary

● Establish Electronic Funds Transfer (EFT) of their Medicare payments

● Research and respond to application specific or general provider enrollment inquiries

11/2014-3/2015 CMC eBiz Inc. - Citi Bank Jacksonville, FL

Data Processing Analyst

● Responsible for reviewing, researching and reporting on suspicious activity per AML procedures to conduct suspicious

activity monitoring and identify customers which pose a risk for money laundering and terrorist financing

● Responsible for researching the alerts; this includes researching 20 and more databases and extracting data from them.

● Analyze system generated and manually created alerts for potential suspicious activity to ensure the accurate filing of SARs.

● Currency Transaction Reporting (CTR)

● Review and obtain complete information to accurately report CTRs for the bank.

● Process information / alerts following set guidelines and steps as per documented process notes and refer cases for further

escalation if information provided is not sufficient

● Identification of problems/issues and take necessary action as may be needed

● Ensure CTR exemption reviews are completed in compliance with BSA/AML regulatory standards.

● Escalate potentially suspicious activity and high risk customers for further review

● Quality check the cases referred and provide necessary feedback, and take / corrective actions as may need

11/13 – 06/14 US Bank (RANDSTAD) Jacksonville, FL

Mortgage File Review Specialist

● Reviewed post-closing mortgage documents including: Mortgage, Notes, Endorsements and Riders, Deed of Trust, Title

policies, Loan assignments.

● Handled customer requests for information, performed document review, identified missing documents, reported on the

condition of documents.

01/09 – 09/13 LPS (Lender Processing Services), Jacksonville, FL

Audit Team Associate-Financial Support

● Analyzed/audited foreclosure bids for accuracy per state, investor, mortgage insurance guidelines and/or client specifications.

● Interfaced accurate foreclosure bids to the designated counsel for scheduled foreclosure sales. Ran process reports to

re-project bidding steps/spikes necessary to reduce bidding delinquencies.

● Researched and answered correspondence from client/attorney via intercom in Process Management opened by attorney that

would result in opening additional holds or issues.

● Final review/audit of sales reporting results for various clients

11/05- 03/08 Mortgage IT Jacksonville, FL

Loan Review & Resolution – Post Closing

● Reviewed and performed quality control on closed files to determine the acceptability of legal docs and auditing loan file for

completeness and compliance.

● Audited docs and obtain any missing docs and arrange to be corrected.

● Monitored High Cost parameters based on state and federal guidelines.

● Responsible for clearing post-closing suspense conditions on docs for files to be sold to investors.

● Obtained additional documentation and clearing basic and intermediate suspense items when needed from all sources such as

closing agents, Title and escrow companies, attorneys, appraisers, borrower which included data entry and follow-up contacts

via email, fax and phone.

● Identified errors in the origination/closing agent, internal CSR, Update Data Track notes with exceptions and follow-up

11/04 - 11/05 Ever Bank Jacksonville, FL

Receivables Coordinator - Default Accounting

● Responsible for depositing government proceeds, processing invoices, identifying and applying investor proceeds and

miscellaneous funds. Tracked partial and final claims payment, set up payee codes in MSP requested by other departments.

Researched and paid approved invoices for vendors.

● Identified receivables for posting of government proceeds and FHA and VA loans Match payment to invoice

● Assigned account code on payments, batch invoices, identify investor payments upon receipt and apply to appropriate

accounts, obtain and maintain proper coverage using MSP. Notify the loan processor of receipt.

● Completed weekly follow-up report to track payments

● Researched and resolved a variety of vendor inquiries regarding account balance and daily follow-ups on it

10/00 - 10/04 Washington Mutual Bank, FA Jacksonville, FL

Loan Analysis Specialist NPCO (National Post Closing Operations)

.

● Reviewed loan files from correspondent lenders to ensure accuracy and compliance with company and industry standards.

● Funded loan upon approval, monitor loan files to ensure that are purchased by commitment expiration date

● Responsible for the collection, review, and approval of loan data gleaned from collateral documents

● Entered data into customer records, which created a servicing file for the loans. This function was supported by multiple

software applications, and demanded a high degree of computer literacy.

COMPUTER EXPERIENCE

Operating System: Windows XP, Widows 7, Windows 10, Server 2000/2003

Software: MS Word, MS Excel, MS Access (Queries and Reports),

Systems: MSP, LPS PM Desktop, Sagent, PECOS, NPPES,

Contact this candidate