Robert N. Keys

**** * **** **

Philadelphia Pa, *9146

Cell 267-***-**** Other 267-***-****

ad1yl2@r.postjobfree.com

Objective:

To join a professional, Management Organization that can provide various challenges in the Management field.

SKILLS SUMMARY:

Skilled in a high-volume work flow area with creative problem resolution capabilities

Analytical skills include identifying and solving problems in a prompt, accurate and courteous manner for our customers

Possess good interpersonal skills, which are needed to respond to all types of customers

Strong verbal and written communication skills

Excellent understanding of Automotive Terminology

Good organizational skills and detail oriented

Professional Skills:

Windows operating system 3.1x,Windows 95, Windows NT/98/2000,XP, IBM3270 Series, MS Outlook 98/2000, Internet Explorer (IE) 4 & 5, Netscape, HTML, WordPerfect, Microsoft office programs.

Work Experience:

July2012 to June2013

Central Parking System

Asst. Project Mgr.

Providing unparalleled customer service, data entry, deadline oriented environment business analysis and forecasting,

Calculated and completing payroll hours, ticket writing, handling customers concerns, completing spreadsheets and DRB’s.

Train and supervise new employees on cash handling and credit card procedures.

Traveling to different locations and downloading transaction files, withdraw money, replenish coin changer, change printer paper, configured, updated and maintained ticket machines.

Responsible for processing and reporting daily account receivable including making bank deposits.

Supervising in developing implementing, and enforcing operational standards to achieve operational excellence.

Protect company assets through enforcement of company policies.

May2008 to April2012

Mr. Tire

Asst. Mgr.

Supervision of all staff member employees, filing, stocking new and old inventory, and cashier

Perform problem recognition, research, isolation, resolution and follow-up steps

Organize and direct the activity of subordinated to ensure services exceed each customer expectations

Ability to work with different chemicals and paints and automotive parts

Work well in a team environment

Effective communication skills both written and verbal

Customer focus, staying in tune with customer expectations about quality of service

Efficiency using time and resources on priorities

Constantly coaching staff to work smart and efficiently

March 2006 to April 2008

Just Tires

Customer Advisor

Supervision of all staff member employees, filing, stocking new and old inventory, and cashier

Perform problem recognition, research, isolation, resolution and follow-up steps

Organize and direct the activity of subordinated to ensure services exceed each customer expectations

Ability to work with different chemicals and paints and automotive parts

Work well in a team environment

Effective communication skills both written and verbal

Customer focus, staying in tune with customer expectations about quality of service

Efficiency using time and resources on priorities

Constantly coaching staff to work smart and efficiently

January 2005 to March 2006

Foot Locker - Philadelphia, PA

Assistant Manager

Supervision of all staff member employees, filing, stocking new and old inventory, and cashier

Perform problem recognition, research, isolation, resolution and follow-up steps

Organize and direct the activity of subordinated to ensure services

Effective Communication Skills both written and verbal

Customer focus staying in tune with customer expectations about quality of service

January 2005 to December 2005

Morris Auto Parts - Philadelphia, PA

Manager Trainee

Supervision of all staff member employees, filing, stocking new and old inventory, and cashier

Perform problem recognition, research, isolation, resolution and follow-up steps

Organize and direct the activity of subordinated to ensure services exceed each customer expectations

Ability to work with different chemicals and paints and automotive parts

Work well in a team environment

Effective communication skills both written and verbal

Customer focus, staying in tune with customer expectations about quality of service

Efficiency using time and resources on priorities

Constantly coaching staff to work smart and efficiently

Evaluate all time keeping logs, cards or other methods of reporting hours to ensure integrity of information

EDUCATION:

Lincoln Technical Institute Northeast, Pa

Automotive, Graduated with a 4.0

Received: Diploma

University High School, Philadelphia, Pa

Affiliations: Student Council Committee, Chairman Committee

Major: Mathematics

Honors: Perfect Attendance

Received: Diploma

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