Pharmacy Technician Customer Service
Resume:
RB
Richard Borden
Professional Summary
I am a Certified and Oregon licensed Pharmacy Technician with over 14 years of experience in carrying out day-to-day activities in retail, educational and hospital inpatient pharmacy settings. Extremely knowledgeable and and have diverse experience in processing prescriptions, from intake, typing, filing completely through dispensing to the customer in an accurate and efficient manner autonomously. As, paraprofessional, I felt it is my responsibility to take as much of the workload off of the pharmacist and complete all pharmacy tasks allowed by the pharmacist and law. As such, I believe it is foundational to take personal ownership and responsibility in completing every task. Consistently give my best and give complete attention to all tasks, reducing errors. Disposed of outdated medications on a regular basis a nd have completed daily Return to Stock, RTS. Served on the Quality Control team which identified, problem solved, and implemented improved procedures or techniques to reduce errors. Extensive experience in compounding, mixing IV medications as well as Total Parenteral Nutrition, TPN's. Extensive pharmacy insurance experience including resolving rejects, errors and processing Prior Authorizations, PA's. History of impeccable of providing superior customer service to both internal and external customers year in and year out.
Work History
State Of Oregon Department Of Corrections - Pharmacy Technician Salem, OR
04/2022 - 05/2022
Oregon State University - National Certified Pharmacy Technician Corvallis, Or, 97331
09/2016 - 06/2020
Responsible for ordering, receiving, storage and daily distribution of all medications, including narcotics to approximately 2,000 inmates.
●
Completed DEA Form 222 in ordering narcotics and controlled substances on biweekly basis.
●
Maintained adequate levels of prepackage medications for future dispensing; Responsible for inventory control system for medication carts of prepackaged medications to maintain accurate levels of stock, outdate control, and stock rotation.
●
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
●
***********@*****.***
Lebanon, OR 97330
Skills
● Excellent Multitasking skills
● Superior Customer service
● Excell under pressure/deadlines
● Motivated by Team Success
● Clean Room Mixing & Compounding
● Problem Solver
● Master Trainer
● Insurance & PA processing
Education
04/2008
Pioneer Pacific College
Springfield, Or
No Degree: Pharmacy Technician
06/2000
Spokane Community College
Spokane, WA
Associate of Science: Architecture
04/1998
Community College of The Air Force
Montgomery, AL
Associate of Science: Logistics
Management
Safeway - National Certified Pharmacy Technician
Lebanon, OR
01/2015 - 09/2016
Samaritan Hospital - Samaritan Albany General Hospital Albany, OR
01/2013 - 01/2015
Rite Aid - Certified Pharmacy Technician
Lebanon, OR
06/2012 - 12/2013
Coordinated tasks with pharmacy technicians and clerks coordinating on day-to-day assignments, goals, and work load projects.
●
Coordinated, verified, and filled more than 250 daily prescriptions in medium-volume University pharmacy environment.
●
Supported pharmacists with day-to-day activities and pharmacy office management functions daily return to stock, weekly & monthly goals.
●
● Trained pharmacy interns and newly hired pharmacy technicians. Consulted with insurance company representatives to complete claims processing, resolve failed insurance claims, and reconcile payments.
●
Processed all Prior Authorizations, PA's coordinating forms and required paperwork through Physician Offices and Insurance Offices.
●
Set up and modified patient profiles in Pioneer software to include current information such as medications and insurance details.
●
Maintained drug inventory levels by ordering necessary medications and supplies through third party vendors such as Cardinal.
●
Counted, measured, and compounded medications following standard procedures under the supervision of Pharmacist.
●
Increased sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
●
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
●
Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
●
Completed cash register transactions by handling credit and cash payments using pharmacy register system.
●
Precisely measured and combined ingredients to deliver accurate formulation on in-patient compound prescription of IV and TPN orders.
●
Completed all in-patient pharmacy medications fills, packaging, and labeling daily for delivery to patient rooms.
●
Verified stock, added shortages and deleted overages to Omni-cells throughout hospital and surgical suites.
●
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
●
Liaised with other pharmacies to eliminate issues related to product expiration and urgent medication needs.
●
Assisted Pharmacist in typing, counting and labeling of more than 500 daily prescriptions in high-volume retail pharmacy environment
●
Set up, maintained, and modified patient profiles in Wemo to include current information such as medication, allergies and insurance details
●
Eric Hall Architects - Architectural Project Manager Eugene, OR
06/2000 - 06/2010
U.S. Air Force - Logistics Manager
Worldwide, Ca., Wa., Ut.
01/1981 - 05/1998
Completed paperwork, entering prescription and insurance or billing information into patient profiles
●
Managed all resources in developing commercial and private design drawings through as-built drawings. Led multidisciplinary teams.
●
Lead designer in developing PeaceHealth Sacred Heart Campus formerly known as RiverBend.
●
● Managed over $500 million inventory and 150 employees worldwide.
● Managed people, resources including training of subordinates.
Contact this candidate