CANDACE T PITTS

**** ***** *** **. **

Lilburn, GA. 30047

470-***-**** cell

Experience/Skills

**/****-******* *.*.Ross CPA Inc., PC

In the bookkeeping department is where all customers are invoices, collections, accounts payable/received and other in office Admin task.

01/2021-8/2021 Spectrum (Charter Communication)

DSR (Direct Sales Representative) is the drive behind sales. Internet, Cable,

Landline & Mobile sales. 500 leads and address given in a month. You are your own business

02/16-07/16 Walmart Store New Lenox, IL

Third shift overnight stocker for a 24 hour Walmart. Handled five to seven pallets a shift, organize restock shelves break down boxes and if any remaining items due to overstock were put back in boxes labeled and put back in the back room for overstock. Such departments as groceries, infant/kids, hardware, toys, apparel and HABC (health and beauty care) were given.

05/14-05/15 City of Chicago Heights (City Hall) Chicago Heights, IL

Receptionist in the City Clerk’s office. On a daily basis task that were completed and accounted for were animal tags, city stickers, water bills, contractor/code enforcement, yard/garage sales, passports, birth/death certificates, business license, and sales stamps paperwork and payments. Before business hours a drawer was issued and at the end of shift, money in each drawer was counted three times notated on a daily report sheet and compared to register paperwork that was printed. Turn paperwork and money next day to the finance rep.

08/13- 11/13 Colonial Life Insurance Orland Park, IL Benefits Coordinator. Aligning efforts with the opener and benefits counselors, discussing the enrollment method to be used. Calling the plan administrator to set/confirm dates and times for the one to one benefits counseling sessions. Scheduling benefits counseling for the 1-to-1 with employees. Gathering employee census information. Building out the Harmony account. Coordinating Harmony access for the benefits counselor (offline/online) while creating the enrollment guide to assist benefits counselor during enrollment sessions – including the enrollment schedule, what products are offered, core offerings, dress code, paperwork to collect, or anything else the coordinator feels would help the benefits counselor conduct a smooth enrollment session. Participating in the group meeting when possible. Monitoring enrollments. Preparing post-enrollment reports. Arranging logistics for enrolling new employees and/or stragglers and next year’s open enrollment.

12/10-06/13 Williams Christian Daycare Country Club Hills, IL Infant/Toddler Room Assistant Teacher. Making sure that all children are feed, cleaned and well taken care of during hours of being present/operation. In charge of filling out a daily report (that’s prepared throughout the day!

11/07-12/10 Payday Loan Store (PLS). Chicago, IL Customer Service Rep (CSR). Manages customer active, delinquent, or collection accounts by making new installment, refinance and title loans, making payments and past due payments are made with the correct documentations required. Such as picture I.D., bank statement, check stub and a personal check. Counting drawers when opening and closing to balance out cash received throughout the day.

06/06-12/08Aunt Martha’s Youth Service Center, Inc. Chicago, IL Healthline Operator/ Trainer

Manage high levels of inbound and outbound calls, as well as case loads. Maintain a daily log through various Microsoft programs. Create and maintain paperwork on all cases. Compile information needed in order to have an accurate, completed case. Work efficiently as additional duties are assigned. Enhanced my ability to multi-task as general office duties are often dispensed to team. Taught Foster parents how to care for wards of the state that they adopted and deal with situations that child has dealt with or come from. Supplied information to help parent’s better work with the system and get the things they need to have a functional family.

08/02-05/06 Southwood Middle/ Meadowview Elementary Assist.Teacher

Worked with students and teacher in a classroom environment for special needs students learning disabilities and behavior problems. Responsible for maintaining child’s progress for classwork, homework, social and behavioral status. Assist teacher during class periods, before and after school hours.

8/02 – 7/05ABC Utility Company Chicago Heights, IL Customer Service Representative

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Locate resources for resolutions and design best option solutions. Interface daily with internal partners in Accounting, Field Service, New Business, Operations and Consumer Affairs division. Managed a high volume workload within a deadline driven environment.

06/02 Americall Telemarketing Center Tinley Park, IL Telemarketer, Customer Service Rep

Handled incoming calls from policyholders, responded to inquiries, resolved problems and corrected policy errors. Provided quotes and executed online policy changes for auto, home, and excess liability. Used selling techniques to provide leads for telesales. Recognized for consistently exceeding company goals.

Education

1/2006 – 12/2009 Columbia College Chicago, IL..

8/1998 – 5/2002 Rich South High School Richton Park, IL

Skills:

Skill Name Skill Level Experience

Customer Service Expert 5-6 years

Microsoft/Quickbooks Programs Novice 3-4 mos.

Multi-line phone Intermediate 5+ years

Handling Resolution Expert 3 years

* References available upon request

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