**/**** - *******

• Monitor and review operational performance, aiding improved business

strategy to maximize productivity.

• Mentor teammembers to succeed and advance within department and company.

• Develop, recommend and implement strategies to improve employee work quality and speed.

• Maintain faultless quality control standards, resulting in reduced downtime and maximized revenue.

• Ensuring to follow HACCPpolicies,processes and procedures are fully and properly implemented.

Training & Operations In charge 07/2017 - 03/2020

Villa Mamas - Bahrain

• Designed training modules for strategic business practices and organizational behavior.

• CoordinatedwithBOHfornewrecipedevelopment,production and launching for the retail items. Accordingly, arranging the packaging & display requirements ensuring it matches the brand standard.

• Analyzed employees' skill levels and implemented new techniques to boost knowledge.

• Responsible for all operating equipment in Villa Mamas & Mama gourmet. Ensuring all kitchen equipment and bar equipment are in workingorder.

• Mentored team members to succeed and advance within department and company.

Training Manager 04/2015 - 08/2016

Bakemart FZLLC-UAE

CONTACT

Bahrain

+973********

ad1ydw@r.postjobfree.com

EDUCATION

Diploma in Hotel Management, 2007

NIPS School of Hotel Management –

Kolkata, India

PROFESSIONAL SUMMARY

Highly Accomplished Training & Operations In charge with exceptional experience of 14.5+years in team building, cost-cutting and operational improvements. Highly experienced in management training, company service standard, techno-commercial operations, internal audit/PIC Level 3,etc.Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Providing astute analysis of employee performanceandprocessestoofferengaging training initiatives and effective post-programme oversight. WORK HISTORY

Operations & Training Manager

Amalfi Foods - Bahrain

PERSONAL DETAILS

• DateofBirth:30/01/1986

• LanguagesKnown:English, Hindi,

Bengali & Oriya

• DrivingLicense:Holder of Valid Bahrain

Driving License (Valid till 2023)

SKILLS

• Software&OperatingSystems

• MSDOS,WindowsNT,MSOffice,MS

Project,VisualBasic6.0, MS Excel,MS

Outlook,LotusNotes,Opera

• KnowledgeofGCCLabourlaws

• Excellent interpersonal skills

• Excellenttimemanagement

• Strategic planning

• Filing,bookkeepingandtelephone

skills

• Performance monitoring

• Staff engagementtechniques

• Guestexperienceimprovement

• VIPguestmanagement

• Abletouseofficeequipmentlike

copiers,fax,scanners,printers,

computersandofficesoftware

ARPITAKUMARI

• Maintained corporate responsibility by staying up-to-date with laws that affect training programmes.

• Led training programmes designed to implement new agent performance management standards for departments.

• Responsible for the Non-Technical TrainingPartsandServiceforthe Managers (HOD)to improve their overall managerial skills.

• Oversaw training courses and promotional paths for professionals and leaders and created the department yearly budget based on the internal and external training requirements.

• CoordinatedwithHOD'sandlinemanagertomakethetraining successful in terms of attendance, feedback follow-up on quarterly basis.

Corporate Trainer 10/2011- 01/2015

NADIA Global Consultancy - UAE

• Coordinated corporate leadership, identifying training and development opportunities for improved safety and optimized performance.

• Provided training to HR and adminprofessionalsaboutsourcing, recruitment & selection process, training and development, payroll, salaries & WPS (practical), induction & orientation of new employees, UAE labor law, performance management, exit interview, manpower & strategic planning, etc.

• Createdmonitoringstrategiestoverifyimplementationofpractices introduced in training.

• Provided training on English Language for various technical and soft skills professionals to improve the power of comprehension and communication with confidence.

• Monitored employee progress, offering feedback to management on additional training requirements.

Front Office Executive 08/2009 - 12/2010

Royal GardeniaLayout-Bengaluru, India

• Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.

• Responsible for coordinating training & updating the FO,HK and F&B staffs regarding SPG & company standards.

• Provided outstanding guest experience, ensuring team members had current knowledge of hotel products, services and policies.

• Maximized front desk efficiencies by producing well-structured, comprehensive training manuals.

• Prevented overspending by constantly monitoring budgets and payroll records.

Guest Relations Executive 12/2006 - 08/2009

TheLeelaPalaceBengaluru-Bengaluru, India

• Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.

• Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.

• Developed and delivered efficientmanagement of feedback process to inspire continuous improvement across hotel services.

• Responsible for proper cash close manual as well as on the system, etc.

• Maximized front desk efficiencies by producing well-structured, comprehensive training manuals.

TRAININGS &

CERTIFICATIONS

• SuccessfullyattendedonJobtraining

coursesfromNADIA,AbuDhabi,UAE.

• HumanResource&Administration

Skills,Secretarial andOffice

Administration,Business

correspondence,TraintheTrainer,

Personality development,

PresentationSkills,Stress

Management, etc.

• CertificateofLifesaverinFire

prevention&firefighting-2006.

• PersonIncharge(PIC)Level3

certification fromGEMSAcademyUAE

- 2016.

• FSCC22000(foodsafetysystem)

InternalauditorfromSGS,UAE-2016.

• HALALAwarenessfromSGS,UAE-

2016.

• HACCPTeamleadwithcurrent

employer.

• Completed Train the Trainer

Bootcamp (Part 3): All Levels -

2022

Contact this candidate