ABOUT ME

*. Strategic IT specialist with cross-cultural experience in Application

Support and Maintenance. Proficient in gathering business requirements, analyzing and deploying applications. Expertise in analyzing the impact of change with existing structure and implementing the same on the system with business teams. Managed Business Applications, including engaging with senior management and subject matter experts towards creating a vision and roadmap. Managed a team of Technical support personnel for smooth operations.

2. Expertise in diagnosing and troubleshooting Windows Desktop Operating systems (Windows XP/ Vista/7) related issues. 3. Also have a good understanding of Windows 2003 /2008 Server, Active directory, DNS, DHCP, Windows client-server architecture.de a description of yourself here...

WORK EXPERIENCE

Muhammad Yasir

Date of birth: 04/03/1986

Nationality: Pakistani

Gender: Male

CONTACT

Khobar, Saudi Arabia (Home)

muhammad_yasir2010@hot

mail.com

+966-*********

https://www.linkedin.com/in/

muhammad-

yasir-6a313b21/

966********* (Whatsapp)

10/10/2013 – CURRENT Al Khobar, Saudi Arabia

Project: Saudi Aramco, Fadhili Gas Plant & Khursaniyah Gas Plant Key Achievements,

1. Assist field personnel in providing remote and on-site customer support and services.

2. Maintaining the IT service help desk ticket through REMEDY software.

3. Recommend and/or perform upgrades on systems to' proactive maintenance and follow the hardware standard operating procedures for updating and escalating tickets within companies' ticketing system

4. Coordinate onsite contractors for facility support as necessary. 5. Supporting the customers on issues while installing and configuring Application Software, Anti-Viruses and their updating. 6. Maintenance of networking and technical facilities in remote site in different on-shore Rigs consisting almost 500 network devices with wired and wireless connectivity.

7. Monitor the issue resolution status and time closely. 8. Ability to independently debug complex problems. 9. Independently install and upgrade software as needed. 10. Configuring and supporting MS Exchange Mail Clients like MS Outlook.

11. Adding and removing domain controllers.

12. Managing and monitoring replication.

13. Ensuring the proper assignment and configuration of operations master roles.

14. Performing regular backups of the directory database. 15. Configuring forest-wide Lightweight Directory Access Protocol (L DAP) settings.

16. Managing domain and domain controller security policies. 17. Configuring directory service parameters, such as setting the functional level of a forest or putting the directory in the special List-Object security mode. Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients. 18. Support and Manage PULSE SECURE (SSL-VPN) application powered by Juniper Systems, on all remote areas.

Competence of Projects as Field Support Engineer,

1. WASIT Gas Program Successfully migrated all I.T workstations from 3 party network connectivity (Pulse Secure) to direct Domain of ARAMCO.

2. Fadhili Gas Program, Ongoing project and installing all I.T workstations and equipment on the 3 party network

connection.

Field Support Engineer Saudi Arabic Computer Systems rd

rd

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Urdu

01/08/2011 – 10/09/2013 Dammam, Saudi Arabia

Project: Saudi Electricity Company Head Quarter Support Key Achievements,

1. Ensures the safety of valuable data stored in computers; prevents data from being destroyed, modified, or improperly used through networks and Internet fraud. 2. Assists with the installation of security software products for enterprise platforms. 3. Monitors security logs for violations and unsound events; reports information security concerns and problems.

4. Develop, organize and maintain standard operational procedures. 5. Perform software distribution and patch management to Windows PC’s, laptops, and Citrix servers. 6. Installation, configuration and optimization of client's network. 7. Assembling, installing, configuring and troubleshooting different type of Servers, hardware devices and network devices.

8. Installs, Certifies and troubleshoots network cabling infrastructure, including a wide variety of LAN equipment and software

9. Installation of user desired software applications for the business 10. On-site support to the customers for new installations, configurations, complex network related issues and equipment racking and also Identifies troubleshoots and resolves hardware and software related problems.

11. Troubleshooting problems pertaining to System Performance, User administration, Application Conflicts and Operating System Bugs.

12. Maintenance of Active Directory services.

13. Installation, configuration and maintenance of Windows System Update services. 14. Provide technical consultations and presentations to IT as needed. 15. Perform post-implementation 3 level support, identifying root cause with strategic solutions to problems.

16. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/ resolutions, and maintained equipment inventory lists. 10/08/2010 – 01/08/2011 Khobar, Saudi Arabia

1. Responsible for designing the entire I.T Network infrastructure of the client. 2. Responsible for development and delivery of product demonstrations. 3. Upgrading data network equipment to latest stable firmware releases. 4. Configuration of routing and switching equipment. 5. Installation and support of CCTV solutions using NVR and DVR and knowledge about other security solutions.

6. Remote troubleshooting and fault finding if issues occur upon initial installation. 7. Remote support of on-site engineers and end users/customers during installation. 8. Communicating with customers via email and phone for initial requirement capture. 9. Assist in sales team for the preparation of proposals and solution presentations 10. Consult with customers about their product or service needs or their wants. System Engineer Saudi Electricity Company

rd

Network Engineer Al. Anaq Trading Est.

01/03/2021 – 10/03/2022 Karachi, Pakistan

Address Karachi, Pakistan Website https://www.omni-academy.com/ Dammam, Saudi Arabia

Address Dammam, Saudi Arabia

Diploma of Software engineering Omni Academy

00 20 MCITP Microsoft

Other language(s):

English

Listening

C2

Reading

C2

Spoken production

C2

Spoken

interaction

C2

Writing

C2

Arabic

Listening

B2

Reading

B2

Spoken production

C1

Spoken

interaction

C1

Writing

B1

DIGITAL SKILLS

Desktop Support Services System ADministration Advanced Windows support ADDITIONAL INFORMATION

Driving Licence

Driving Licence: B

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