BHAGYASHREE RAJPUT

Email : ad1yde@r.postjobfree.com Phone : +91-987*******

EDUCATION

University of Mumbai 2012

Bachelor of Commerce (Three Year Degree)

PROFESSIONAL EXPERIENCE

ICICI Bank Limited, Mumbai, India Mar 2019 – Present Current Designation: Branch Manager May 2022 – Present Role:

Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with the

Bank’s objectives

Ensure superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation

Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship

Weekly/monthly reviews for outbound and as well as for inbound sales

Prepare and review monthly activity calendar of outbound activities for sales team on a weekly basis

Conduct daily morning huddles to discuss daily plan and agenda for employees

Capability building and manpower management

Mentor/Guide new joiners as well as existing branch employees

Maintain a healthy asset and liability book and capture Customer wallet through 360 Degree Banking

Ensure Growth in NII (Net Interest Income) for branch and increase fee income Previous Designation: Deputy Branch Manager Mar 2019 – Apr 2022 Role:

Act as the escalation point for sensitive client issues, working to resolve in a timely fashion and providing a satisfactory response to the Client.

Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

Investigate opportunities to reduce costs, provide automation, and analyze fluctuations.

Manage Operational Risk within team; assess risks and ensure adequate detective and preventative controls are in place to mitigate risk and takes care of detailed replies of compliance and audits.

HDFC Bank Limited, Mumbai, India Nov 2017 – Mar 2019 Personal Banker Authorizer (Branch Operations Manager) Role:

Ensuring excellent customer experience through First Pass on customer instructions and within TAT maintaining the quality in all spheres simultaneously.

In charge of day-to-day operations, branch audit and compliance and responsible for proper process visit ratings for the Branch.

Providing managerial services on business operations & executing targets in given period.

Client Relationship Management, strategic planning, Business Process Improvement and achieving operations goals with effective team management.

Conduct skills assessment, performance management, developing feedback and coaching of staff. Kotak Mahindra Bank Ltd., Mumbai, India May 2014 – Oct 2017 Service Delivery Officer, Authorizer Oct 2016 – Oct 2017 Role:

Authorization of daily transactions, processing of service requests, International Trade Transactions and resolution of customer queries and complaints.

Generating Business, cross selling of Bank third party products.

Assisting in Branch Operations and Audit compliance.

Supervise and monitor personal banker desks and sales staff and ensuring all the bankers are adequately trained. Service Officer May 2014 – Sep 2016

Role:

Accepting and processing cash and non-cash transactions.

Providing proactive solutions to customers for their banking related problems (‘May I Help You’ Desk)

Cross selling bank, add on services.

Assisting with bank branch audits.

Samruddha Jeevan Multi State Multipurpose Co-op Society Ltd., Mumbai, India May 2013 – May 2014 Cashier & Accounts Executive

Role:

Proficient in preparing reconciliation statements and financial statements.

Identifying requirements and build successful plans to generate and close business deals.

Gain a trusted advisor status with every customer through bringing unmatched value and excellent customer service. E-Nxt Financials Ltd. – A TATA Enterprise, Mumbai, India Feb 2012 – May 2013 Accounts Executive

Role:

Root cause analysis and providing solutions via calls and mails to different teams and queries of international suppliers of Jaguar Land Rover Limited.

Handling suppliers and reconciliation of sundry creditors and debtors.

Working with inbound logistics, distribution stores and dispatch to coordinate on timely delivery of product. CERTIFICATIONS, SKILLS & ADDITIONAL LEARNING

Junior Associate of Indian Institute of Bankers 2012

Ms-CIT (80%)

Tally ERP 9.0

National institute of securities markets (NISM) – Depository Operations (series VI)

IRDA certified (Validity-Dec 2023)

Completed successfully Foundation Course with “The Institute Of Company Secretaries Of India”

Contact this candidate