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Customer Service Sales Manager

Location:
Sacramento, CA
Salary:
$95,000
Posted:
December 14, 2023

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Resume:

Obtain employment as Sales Director to help achieve company’s goals and build a great career with the company

EDUCATION

Bachelor of Science, Business Administration

Concentrations: Marketing, Entrepreneurship, and International Business

California State University, Sacramento; December 2012

Associate of Arts, Accounting

American River College; May 2017

Foreign language skills: Proficient in Spanish (reading, writing, and verbal communication)

Computer skills: Microsoft Windows, Internet, Microsoft Office (Word, Excel, PowerPoint, Publisher)

PROFESSIONAL EXPERIENCE

Regional Sales Manager, Marquez Brothers Foods, Sacramento, CA May 2005 – Present

Visited customers at their locations to conduct sales presentations

Developed marketing and Outreach activities in California, Oregon, Washington, Nevada, Utah, and Idaho

Presented new items to existing customers in order to increase market penetration and brand presence

Visited purchasing managers of key accounts to negotiate truckload volume sales

Recruited, trained, and supervised a sales team consisting of five district sales supervisors and 26 sales representatives

Worked closely with and supported the collection department

Supported sales representatives in their volume sales negotiations.

Used customer service skills to resolve problems with customers

Launched and presented new items to purchasing managers

Procurement Manager, Marquez Brothers Foods, Inc. Sacramento, CA May 2000 – May 2005

Negotiated prices and volume purchases of inventory with vendors to keep competitiveness in business

Maintained optimal levels of inventory of over 1200 products by analyzing various inventory and sales reports daily

Maintained a daily minimum level of back order below $100

Worked closely with sales department to inform them of new items, price change notices, and promotions

Developed temporary promotions of seasonal items to increase revenue

Shop Captain, Macy’s Arden Fair Sacramento, CA October 1998 – January 2000

Offered Macy’s credit cards to customers and became store top five contributor to the store’s daily quota within six months of being hired

Offered Macy’s programs such as Thanks for Sharing, Star Rewards Plus, Bronze Rewards and Presales

Became top five list contributor of all Macy’s programs at store level every month during the fist six months of being hire

Met and exceeded inventory sales quota by cross selling items to customers

Supervised other sales associates at the handbags department

Solved problems with mad customers by listening to their needs and their complains and practicing exceptional customer service skills

QUALIFICATIONS

Pay attention to details

Enjoy analyzing data

Like challenges and producing great results

Dedicated and self-motivated

Problem solver.

Great contributor when working in teams

Can apply leadership skills when necessary

Quick learner and can adapt well in different environments and situations

Comfortable communicating with others on a regular basis

Exceptional communication skills

Excellent customer service skills



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