Andre Galvin McRae

510-***-****

ad1yc9@r.postjobfree.com

SUMMARY:

* ***** ** ******** ******* / Compliance Specialist, Technical Customer Service Specialist and administrative processing aptitude to be a hard worker in servicing the needs of customers through a series of given tasks and projects

5 years of Quality Assurance peripheral hardware components and Management for shipping and receiving classified information

3+ years Safety Regulations supporting and upholding safety guidelines as a coordinator, supervisor and manager

Provided CRM to handle complaints to resolve and sustain good customer account information

Developed Professional relationships and remain detailed oriented

To add value for a solution and be compliant with the rules and regulations of the company.

Core Competency:

Administrative: Proficiency to hold analytical discussions and use strategic planning

Communications: Develop administrative processes, fast-paced, Multitask oriented

Customer Service: CRM, department and site-wide Safety Implementation Management

Project Management of daily flow of ongoing processes

Image Data format in Arc View

Basic FDA, ISO 9001, and NISPOM requirements

SOP Development engineer testing environments

Database: MS Access, Procore, Oracle, Dias, SIMS, JPAS, ProjectWise, Sharepoint

Software: MS Excel, Outlook, Power-point, Project, Word, SharePoint

Basic Agile – SCRUM (fw)

Basic regulations of ISO requirements

Social: Facebook, Instagram, Snapchat, Twitter

Strong verbal and written communication skills, team-oriented

Use a professional acumen for all project management and administrative processes

EDUCATION:

B.S. National University, San Jose, CA

Certified Public Administration ESD, Ohlone College Program at EVC, San Jose, CA

Certificate NetServers, HP University, Pleasanton, CA

EXPERIENCE:

Time interval from late Nov 2018 to Apr 2019 Explained:

Received a Class Claim Disbursement of funds from a former employer

With the amount received, I had extra time to assist with family while a sibling was on travel

As of Apr 2019, I am open to sharing my talents for satisfying the needs of a reputable establishment

Swissport Cargo Services, San Francisco Ca. Jun 23 – Sep 2023

Performed Breakdown procedures

Performed Buildup procedures

Tesla Motor Company, Fremont, Ca. May 22-July 2022

Produced Cars on main line.

Worked on the brakes during rotation.

Pacific Gas & Electric Co., San Ramon, CA May 19 – Jun 2020

Ampcus Staffing, Sr. Document Control Analyst

Process applications according to current policies and procedures (verify completeness of the application, verify product eligibility; enter data in ProjectWise database)

Perform quality assurance reviews and conduct followups on applications and documents

Practice and comply with Client safety, ethics and conduct requirements

Share process improvement ideas with Lead and Supervisor; Run reports

Satisfying the needs of the lifecycle of document management in a Project Management setting

Google Inc., Mountain View, CA Sep 18 – Nov 18

eTeam Staffing, Audit /Content Review Analyst

Provide quality assurance and improve machine classifiers to ensure the safety of the platform for all audiences and cross-functional teams.

Scanned and digitally filed documents, schematics, and engineering drawings for Document Control.

Daily responsibilities include reviewing various content in a training /certification effort in conjunction with policies of the client

Fields in Microsoft Word. Pivot tables, lookups. Mail merging, letters, faxing, Excel spreadsheets, Microsoft Word, databases, verifying checks.

Process mail and maintain a filing system. Scan and index documents into a document management system.

This job allows for the utilization of skills such as Microsoft Word, Excel, Outlook, and Data Entry.

Developed and edited document figures and graphics in MS Word and MS PowerPoint, scan documents.

Review and analyze a target number of content information daily on the classified system

AMAZON Inc., Newark, CA Apr 17 – July 18

Sortation Training Ambassador (P/T)

Welcomed, gave tours and trained new employees on various tasks including Safety in the facility

Assisted with orientation for providing presentations among large groups where the #1 objective is Safety

Provided various fulfillment services in satisfying the needs for the daily recipients/customers

Introduced the production of scanning itemized boxes to be routed to its destination

Utilized an MS Excel database for processing and tracking purposes of various items

Suffered from Cancer Sep 2015- Mar 2017

Synnex LLC, Fremont, CA - Contractor, Staffmark LLC May 15 – Aug 15

Quality Assurance Server Tester

Tested the communication and functionality of computer servers in Linux before they are shipped to Amazon, Facebook and eBay Inc

Used special databases for tracking with the documentation of computer sever condition. Used Debug procedures

Reported data-error information to supervisor for repair to re-test. Swap out servers from rack and monitor for status condition

Met strict deadlines to allow for assistance with other departments such as payment processing, document control, balancing bank reconciliations, and mail processing.

Technical Usage: MS Excel, Word

Reason to Leave: Safety Standards were not created for the department.

Shifts Worked: 2nd

Google Inc., Kansas City, KS Feb 15 – Feb 15

Artech, Network Technical Operations Dispatcher

Acted as a liaison between internal teams reporting issues and requests were made to the Network Technical Operations group

Received requests consisting of, but not limited to; trouble tickets for repairs, dispatched engineer network deployments

Ensured schedule plan maintenance work during maintenance window hours were completed

Provided surveys to monitor customer satisfaction

Technical Usage: MS Office, Outlook for email / scheduling, Excel for customer record keeping

Safe Security, San Ramon, CA/ Pleasanton, CA Aug 13 – Oct 13

Customer Service / Call Center Dispatcher – Apple One

Received heavy inbound calls to help solve issues regarding incoming home or business alarms.

Dispatched emergency personnel when necessary.

Provided CRM to handle complaints to resolve and sustain good customer account information and satisfaction.

Lockheed Martin Integrated Systems & Global Solutions, San Jose, CA Apr 05 – Apr 10

COMSEC Manager/QA Document Control Specialist: NASA contract

Introduced communication security orientation procedures to newly cleared U.S. Air Force personnel

Shipped and received all classified and certified mail

Wrote desk procedures for Document Control.

Labelled mail appropriately and made frequent trips to USPS

Reviewed and corrected class/unclassified documents and entered them into SIMS database system

Executed quality assurance for peripheral items to be shipped to various Government agencies

Proofread and edit classified / unclassified engineering documents according to Government standards

Monitored all tested software and Provided quality assurance to associated COMSEC devices

Met weekly with RFI construction contractors for new building expansion and walk-testing documentation

Coordinate large projects for the expansion of securing incoming software, devices and department

Evaluated and assisted for updating SOP safety regulations for the site

Provided guidance and assistance to design engineering, manufacturing engineering and product release

Held meetings with U.S. Air Force Officials for COMSEC briefings to be compliant with NISPOM regulations

Lockheed Martin Space Systems Co, Sunnyvale, CA Oct 01 – Apr 05

ESD – Customer Service Dispatcher:

911 Certified - Monitored incoming alarms and dispatched security personnel accordingly

Worked in a fast paced, multitasked environment

Determined the priority and respondent for all inbound calls - Updated records through data entry

Coordinated emergency calls and relayed information and requests involving emergency services from other jurisdictions

Generated trouble-tickets for RFI maintenance construction areas for the placement of newly integrated alarm circuits

Assisted with department SOP to include daily incident report writing

Worked with U.S. NAVY Military for monitoring flight transport of Foreign Nationals and materials

Made daily work-order preparation with a state of urgency to stay ahead to receive further instruction

Entered daily reports using the proper etiquette for report writing via Windows platform software

Technical Usage: MS Office Outlook email, MS Excel for record updating, MS Word for data entry

Reason to Leave: To seek another opportunity at Lockheed Martin

Syntex / Roche Bioscience Pharmaceutical, Palo Alto, CA Oct 94 – Jun 97

Administrator, Contract

Entered and updated employee data records to include proprietary information

Worked as a liaison between processing and updating tool database and employee records

Made sure all safety regulations were met

Awards and Recognition:

Productivity Improvement Award – Lockheed Missiles & Space Systems

Continuous Improvement Award – Lockheed Martin Space Systems

Letter of Recommendation – Lockheed Martin Space Systems

Contact this candidate