Tracy Snyder

813-***-**** ad1ybw@r.postjobfree.com Logansport, IN 46947

SUMMARY

I am a highly-motivated employee with a desire to take on new challenges. I also have a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

•Customer service

•Microsoft Office

•Issue Resolution

•Communication skills

•Leadership

•Analysis skills

•Data Entry

•Supervising experience

•Project management

•Assessments

EXPERIENCE

Team Lead/CSR, Marion All Star Staffing/Conduent, August 2022-September 2023

Kokomo, IN

•Ensured that all Customer Service Representatives had the necessary tools and resources needed to perform their job duties effectively.

•Communicated regularly with upper management regarding updates on team progress towards goals set forth by the organization.

•Updated comprehensive reports detailing trends in customer inquiries or complaints.

•Proficiently navigate multiple systems.

•Resolved escalated customer complaints in a timely manner.

Shopper/Delivery Driver, Instacart, August 2018-Current

Kokomo, IN

•Reviewed and verified invoices and purchase requests to confirm accuracy.

•Verified deliveries against shipping instructions prior to delivering to customers.

•Notified customers of delays to decrease calls to support.

•Inspected vehicle and maintained gas, oil and water levels.

•Delivered rush merchandise on tight schedules to meet customer targets.

Eligibility Coordinator, Panther Group/ Maximus, February 2023-June 2023

Marion, IN

•Reviewed applications to verify client information and resolve discrepancies.

•Utilize and navigate multiple systems for research as required

•Schedule interviews for expedited services

•Analyzed existing policies and procedures related to eligibility requirements.

•Participated in meetings related to reviewing current processes and procedures for evaluating an applicant's program and service eligibility.

•Reviewed applications for completeness, accuracy, and compliance with established guidelines for government assistance..

Shop - Office Manager, Da Vinci Architectural, November 2013-January 2018

San Antonio, FL

•Prepared payroll documents for each employee in the body shop.

•Supervised daily activities of personnel working in the shop office area.

•Tracked progress of projects within the shop office area and delivery.

•Resolved customer complaints regarding quality of service or delays in completion times.

•Wrote complete and accurate cost estimates for labor and parts.

Service Department Manager, Laminate US, April 2004-October 2007

Coral Springs, FL

•Dispatched 30 installers throughout 3 states

•Supervised daily operations in the Service Department including scheduling and material availability.

•Developed and maintained relationships with customers, vendors, and suppliers.

•Created detailed reports on service activities for senior management review.

•Maintained accurate records of all service requests, including resolution times and costs incurred.

•Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

EDUCATION AND TRAINING

Business Relations, Ocean County Vocational-Technical School - Township, Brick, NJ June 1991

High School Diploma

Lacey High School, Lanoka Harbor June 1991

ADDITIONAL INFORMATION

•Authorized to work in the US for any employer

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