Jason L. Jones

Triangle, VA

703-***-****

ad1ybq@r.postjobfree.com

Objective: Seeking an Information Technology position through Veteran Preference where my expertise can be utilized.

Summary of Experience

(Systems Analysis) Knowledge of, and skill in applying systems analysis principles and methods to assist in identifying and specifying business requirements for new or enhanced systems and to develop basic systems specifications.

Applications Software: Knowledge of, and skill in applying applications software development principles and methods, to participate in the design, development, testing, and implementation of new or modified applications software.

Operating Systems: Knowledge of, and skill in applying operating systems installation and configuration procedures; and knowledge of the organization's environment, to install, configure, and maintain operating systems components and to install updates and temporary fixes to existing programs.

Network Services: Knowledge of the capabilities and applications of network equipment (including hubs, routers, switches, bridges, servers, transmission media, and related hardware), the organization's network architecture and infrastructure, and knowledge of and skill in applying network standards, protocols, and procedures and local area and wide area networking principles and concepts, to assist in the development, configuration, installation, and maintenance of networked systems including local area networks (LANs) and wide area networks (WANs) and to perform routine network configuration management functions.

Data Management: Knowledge of, and skill in applying backup and recovery procedures, operating systems and platforms used in customer organizations, and commonly used query languages, such as SQL, to maintain database operations, assist in returning disrupted database systems to normal operations, and to create reports and manipulate date in response to customer requirements.

Systems Administration: Knowledge of, and skill in applying systems administration methods and procedures, software distribution tools and mechanisms, and data recovery tools and techniques, to monitor and troubleshoot systems availability, recover data in the event of hardware or software failure, and ensure customers receive current versions of supported software as they become available.

Customer Support: Knowledge of systems installed in customer organizations, and knowledge of and skill in applying customer service and customer support principles and methods, training methods, and knowledge-based applications, to participate in the planning and delivery of a full range of customer support services to the organization, install, configure, upgrade, and troubleshoot any hardware and software components; present formal and informal training and assistance to customers; and report, respond to, and resolve customer problems.

Professional Accomplishments

Business Analyst I/Help Desk Specialist Dec 2019 to Present

Global Connections to Employment 40 Hours per week

Lorton, VA Rank/Grade: N/A

Performs assigned portions of professional or technical projects involving such duties as: designs equipment, structures or systems using established criteria or specifications; tests material, equipment, or systems for compliance with specifications or for evaluation in terms of operational use; reviews technical aspects of applications, designs, or proposed plans for compliance with laws, regulations, standards, specifications, or other requirements. Performs administrative duties such as: gathers and reviews a variety of narrative and/or statistical data to prepare reports; conducts analyses of data to support conclusions or recommendations for action. identifying and resolving a variety of IT issues and problems; preparing and updating manuals, instructions and operating procedures; providing information and assistance to customers; evaluating established methods and procedures; recommending changes in methods and practices where appropriate; and ensuring the application of appropriate security measures in assigned areas. Participates in the development of plans, policies, guidance, procedures, standards, infrastructures, and/or architectures that establish the framework for the management of all IT programs in an organization. Works with functional managers and higher-level IT specialists to evaluate the impact of proposed standards and procedures and evaluate the need for changes in existing local policies or procedures for the accomplishment of the organization's IT goals and objectives. Monitors and troubleshoots systems availability. Recovers data in the event of a hardware or software failure. Ensures customers receive current versions of supported software as it becomes available. Provides technical support to customers who need advice, assistance, and training in applying hardware and software systems. Responds to customer requests and resolves routine problems.

Knowledge of IT concepts, principles, methods, and practices; to plan and carry out assignments; provide route advice and guidance on a variety of IT issues.

Knowledge of and skill in analytical methods and practices to conduct analyses of problems and/or issues affecting assigned area of responsibility and recommend approaches and procedures in resolution of IT problems or in delivering IT services.

Knowledge of and skill in oral and written communication techniques to prepare and present reports and recommendations; and to prepare and update manuals, instructions, and operating procedures.

Knowledge of the organization's mission and knowledge of and skill in applying program management principles to participate in the development of IT goals, objectives, plans, and policies.

Information Technology Intern Dec 2016 to Dec 2019

Global Connections to Employment 40 Hours per week

Lorton, VA Rank/Grade: N/A

Assisted with the integration, testing, troubleshooting, and modification of computer hardware/software required to execute distributed war fighting simulations. Supported the development and application of automated systems and databases to support analysis and decisions based on the results of war fighting simulations. Provided instruction and guidance for the military users of computer war fighting simulations. Modified, adapted and improved existing programs to make them more compatible with requirements and enhance their utility. Assisted in the installation, configuration and maintenance of the operating systems components or segments of a system environment. Identified problems and specific issues in an assigned area(s) and conducts routine analyses of systems to determine nature of requirements, logical work and information flows. Assisted in the development, configuration, installation, and maintenance of networked systems including local area networks (LANs) and wide area networks (WAN's). Performed routine network configuration and management functions. Maintained database operations to meet business requirements of the organization and its customers. Developed queries and reports, and manipulates data in response to customer requirements. Assisted in maintaining database systems.

Knowledge of the application of computer and information systems technology with emphasis on information requirement analysis, feasibility studies, systems design, equipment selection, and decision support processes.

Knowledge of the application of statistical methods to support analysis and decisions.

Knowledge of the objectives, overall design and operating principles of related computer hardware/software systems and the ability to recognize probable interactions between systems and programs.

Knowledge of established techniques and requirements of the employing organization to perform basic fact-finding and analysis.

Knowledge of the work processes, data models, work rules, use/database designs, and computer and operating procedures applicable to the network operation.

Knowledge of prevailing practices in data automation to propose alternative approaches in applications system development and/or to resolve problems related to networks and for telecommunications.

Knowledge of security rules and regulations, and equipment configuration pertaining to communications in order to assure appropriate integration.

Knowledge of network operation and configurations, network standards and protocols, information management, system software and hardware characteristics, and synchronous and asynchronous communications.

Knowledge of the capabilities and limitations of networks, applicable equipment configuration, system software, utility programs, and programming aids to accomplish applications programming supporting network maintenance or to accomplish tasks or portions of larger network and/or telecommunications software development projects

Homeless Veterans Case Manager Sep 2014 to Dec 2016

US Veterans Initiative Program 40 Hours per week

Washington, DC Rank/Grade: N/A

Provided administrative support and performs a variety of clerical duties for the UM Office: Received telephone calls and Distinguished visitors, aides and Family Members to the Case Management office. Referred inquiries to the appropriate office personnel. Advised leadership as required, on matters of procedures in clearance of memoranda, past practices with respect to reports, general nature and history of recurring items and sources from which leadership can obtain explanations of various matters. Picked up distribution and screens incoming correspondence, statistical reports, instructions, etc. Addressed those items that can be handled personally and forwards remainder to other office personnel. Transcribed a variety of material taken at conference and committee meetings. Placed material in proper format and assures correctness of spelling, punctuation and format. Used computer with a variety of software and printing equipment to produce a variety of documents. Performed data collection and retrieval to prepare databases and spreadsheets for case management use. Used PowerPoint and Excel to produce charts and graphs.

Knowledge of the basic managed care principles and practices related to the management of health care delivery systems and demonstrated ability to apply this knowledge to the case management program.

Knowledge of the priorities, commitments, policies, principles, practices and program goals of the Case Management Office.

Knowledge of interpreting and applying technical case management methodologies, standards, regulations, policy statements and other published guidance.

Ability sufficient to determine the intent of technical guidance, collects relevant data, evaluates trends and makes recommendations.

Skill in communicating verbally and in writing with staff at all levels of the organization in a clear, concise and articulate manner.

Basic understanding and working knowledge of case management principles.

Demonstrated ability to work with teams and groups.

Skill in conducting evaluation studies, data analysis and the development of logical, substantiated recommendations.

Knowledge of and skill in using automation systems (centralized and personal computer), software programs and databases present in the hospital.

Knowledge of a variety of software (i.e., database, spreadsheet, graphics and word processing) and advanced software functions to devise formats and methods of collecting depicting case management data, making calculations, and selecting formulas for statistical analysis.

Ability to prepare, in final format, typed and printed material.

Knowledge of medical/automation terminology, grammar, spelling, punctuation, syntax and other required formats for the preparation of reports, memoranda, minutes, official documents, and internal and external correspondence. Familiar with ICD-9 and CPT coding.

Knowledge of administrative procedures sufficient to ensure interim support for office/staff management.

Deputy Clerk Intern Jun 2014 to Sept 2014

DC Superior Court 40 Hours per week

Washington, DC Rank/Grade: N/A

Received telephone calls and visitors, ascertains the nature of the client's legal issue and directs the matter to the office responsible for such matters. In depth knowledge of the various legal services within the command legal office as well as knowledge of the functional areas of responsibility of other judge advocate offices throughout the Region. Personally, answers questions pertaining to matters not requiring extensive technical knowledge or extensive research. Monitored telephone calls, upon request, for the purpose of providing summaries of conversations and commitments made. Additionally, the incumbent receives visitors to the Office of the Command Judge Advocate. A high degree of judgment and tact when inquired to the nature of the business of the visitors and determining those who require immediate and personal attention from attorneys and other staff members. Exercises tact and discretion in dispensing information concerning the activities of the office to visitors.

Knowledge of statutes, regulations, precedents, directives and practices relating to the mission of the organization sufficient to identify the factual and legal issues and the relevant evidence and to prepare summaries of precedent cases, interviews, and related material for the attorney’s use.

Knowledge of criminal legal actions, knowledge of the civilian legal process and familiarity with criminal investigative offices in order to coordinate effectively with related legal agencies.

Knowledge of legal reference sources and use legal research procedures and methods sufficient to locate, analyze and determine the correct response to various motions.

Crime Victim Advocate Feb 2014 to Jun 2014

DC Superior Court 40 Hours per week

Washington, DC Rank/Grade: N/A

Provided comprehensive assistance and liaison services to and for victims of spouse abuse and educating personnel on the installation regarding the most effective responses to domestic violence on behalf of victims and at-risk family members. Screened victims of spouse abuse, evaluated their needs, and provides them with information about domestic violence, safe and confidential ways to seek assistance, their rights as spouses, and the resources and services available to them. Maintained current information on resources and services and advises victims regarding restricted/unrestricted reporting and before disclosure of the limited confidentiality rule. Coordinated with case manager in developing appropriate plan of assistance/intervention, which provides for the safety of the victim and their family members and making decisions, some of which are difficult, affecting a wide range of problems, issues and services.

Knowledge of social services work, counseling services, psychosocial principles and theories, and group dynamics of Family and individual systems. Skill to work with highly emotionally charged situations and where confidentiality is a critical factor.

Knowledge of the dynamics of substance abuse, particularly with regard to recognizing symptoms and understanding the impact upon Family dynamics.

Knowledge of civilian legal, administrative and human services systems to address problems facing the clients during program enrollment.

Ability to work within the framework of negotiation and compromise to facilitate functional solutions for clients and staff.

Knowledge of the dynamics of domestic violence and sexual assault.

Practical knowledge of community resources and services, crisis intervention, and resources that individuals in distress may quickly obtain.

Experience with preparing court testimony and victim impact statements is helpful.

Knowledge of victim services records format and other forms required to document cases.

Skill in oral and written communication that would assist in conveying to clients, peers, and professional staff members issues encountered by victims, the appropriate methods and plans for managing the issues while placing clients at ease and obtaining information relating to cause of the issues.

Ability to effectively communicate with professionals in various fields and disciplines to include medical, legal, law enforcement, and social service agencies.

Education:

Everest University (2013)

Bachelors of Science in Criminal Justice with a concentration on Homeland Security

Certificates:

CompTIA Security Plus (2022)

Ceh (2022)

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